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Seadust Cancún All Inclusive Family Resort

3.5 star property
Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall

Photo gallery for Seadust Cancún All Inclusive Family Resort

View from property
Free minibar, in-room safe, blackout curtains, iron/ironing board
Beach/ocean view
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
9 bars/lounges, swim-up bar, beach bar

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping
The current price is AU$410
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
Blvd. Kukulcán Km.17, Lote 52-04, Zona Hotelera, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Oceanfront Suite King Adults only

Free minibar, in-room safe, blackout curtains, iron/ironing board

Oceanfront Suite King Adults only

9.0 out of 10
Wonderful
(37 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, 2 Double Beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premier Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite 2 double beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite 2 double beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 55 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 6
  • 2 Double Beds and 3 Twin Bunk Beds

View all photos for Premium Suite King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premium Suite King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds

View all photos for Master Suite King with Jacuzzi

Free minibar, in-room safe, blackout curtains, iron/ironing board

Master Suite King with Jacuzzi

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 55 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Suite Two Double Beds - Adults Only

Free minibar, in-room safe, blackout curtains, iron/ironing board

Ocean Front Suite Two Double Beds - Adults Only

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Suite King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Standard Suite King

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 2 Double Beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Standard Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite King

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Deluxe Suite King

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Seadust Cancún All Inclusive Family Resort. Within just a 15-minute stroll, you'll find popular places like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this beachfront resort include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Florencia, serves Italian cuisine and is open for dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. There's also the convenience of free self parking. .This 3.5-property class Zona Hotelera resort is 3.5 km (2.2 mi) from Iberostar Cancun Golf Course and 4.9 km (3.1 mi) from Delfines Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 km
  • Luxury Avenue Shopping Mall - 2 min walk - 0.2 km
  • Hotel Zone Beaches - 5 min walk - 0.4 km
  • Marlin Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪La Veranda - ‬7 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Hacienda Sisal - ‬4 min walk
  • ‪Club Bistro - ‬5 min walk
  • ‪Don Julio Restaurant - ‬7 min walk

About this property

Seadust Cancún All Inclusive Family Resort

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Seadust Cancún All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancún All Inclusive Family Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 502 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Seadust Cancún All Inclusive Family Resort offers 502 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. 55-inch Smart televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

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The price is AU$427
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 9 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Big Ben
  • Florencia
  • Food Gallery
  • Manhattan
  • Samurai

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Communal pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Seadust Cancún All Inclusive Family Resort

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus

Frequently asked questions

What is the cancellation policy at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Seadust Cancún All Inclusive Family Resort?

As of 16 Nov 2025, prices found for a 1-night stay for 2 adults at Seadust Cancún All Inclusive Family Resort on 23 Nov 2025 start from AU$409.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort has a free self car park.

Are there any beaches close to Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort is a short 6-minute walk from Hotel Zone Beaches.

Is there a spa on site at Seadust Cancún All Inclusive Family Resort?

Yep, there is an onsite spa at Seadust Cancún All Inclusive Family Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Seadust Cancún All Inclusive Family Resort have a pool?

Yep, and guests love it! Take your pick from 3 outdoor swimming pools, a communal pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Seadust Cancún All Inclusive Family Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort features 3 outdoor pools, a full-service spa and 9 restaurants.

What makes Seadust Cancún All Inclusive Family Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Seadust Cancún All Inclusive Family Resort.

Is Seadust Cancún All Inclusive Family Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Seadust Cancún All Inclusive Family Resort is a hit with families.

Is there a free airport shuttle available at Seadust Cancún All Inclusive Family Resort?

No, Seadust Cancún All Inclusive Family Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Seadust Cancún All Inclusive Family Resort?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Seadust Cancún All Inclusive Family Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Seadust Cancún All Inclusive Family Resort?

No, pets and service animals are not allowed.

Seadust Cancún All Inclusive Family Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1117 out of 2677 reviews
Rating 8 - Good. 652 out of 2677 reviews
Rating 6 - Okay. 373 out of 2677 reviews
Rating 4 - Poor. 228 out of 2677 reviews
Rating 2 - Terrible. 307 out of 2677 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kenichi

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2025

6/10 Okay

Betsali

Travelled with family
I’ve stayed here before, but the property is definitely in need of updates! The pool was dirty all but one day of our stay and the rooms have seen better days! This stay I found two cockroaches in our room and that has made pushed me to not return for another stay. Staff is friendly though.
Stayed 6 nights in Aug 2025

2/10 Terrible

Nilu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty bugs in the shower area bed was small not clean food option was not good
Stayed 5 nights in Aug 2025

6/10 Okay

Dionna

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is older and needs upgrades
Stayed 3 nights in Aug 2025

6/10 Okay

Myles

Stayed 4 nights in Jun 2025

10/10 Excellent

willie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the property was real good. A lot of selling inside property. Even food. A property on the north side of the hotel a lots of trash. Rooms and service and staff was excellent.
Infinity pool
Anniversary picture.
Playa delfines
Stayed 6 nights in Aug 2025

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay AWAY FROM THIS HOTEL!!!!! The worst experience we have ever had, POOP ALL OVER THE POOL, we were 2 adults and 3 children and from the moment we arrived they treated us with a bad attitude, they stole our money, they tell you that the transaction did not go through and the receipt says approved and it is to steal your money and then they do not return it to you, the worst food I have ever eaten was in this place, my daughter got an upset stomach because of the poor hygiene, the pool is dirty and white all the time, SUPERVISOR CARLOS is a person with bad education and a bad attitude, he does not show his face he only hides when you go to complain, the front desk Jiovany also only makes you laugh when you go to complain, Mr. Victor also a supervisor hid and never came back to us or that they had charged extra, everyone here treats you badly, the only ones who do their job well are the housekeepers, THE WORST EXPERIENCED EVER!!!!!!!!!!! STAY AWAY PLEASE!!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Press Victor Alire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay
Stayed 3 nights in Aug 2025

2/10 Terrible

Jennifer

Stayed 1 night in Aug 2025

8/10 Good

Albertina

Travelled with family
Liked: Cleanliness, amenities
The food was not it! Soda is flat!
Stayed 6 nights in Jul 2025

8/10 Good

YOANDRI

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The shows were fun and the food was good. The overall conditions of the room and pool area were not very good. Everything was clean and the staff was nice. Overall a good experience.
Stayed 3 nights in Aug 2025

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stuff very friendly and helpfull the downside many elevators was broken we had ta take the stairs many time or wait around 10 min or more for the elevator remember thats is a 12 story high building the ac in my room was broke wich i had a front ocean view the way they fixed was whit a portable ac unit blocking my ocean view cause they have to a piece of plywood to hold the unit
Stayed 8 nights in Aug 2025

2/10 Terrible

Jasmine DiaShardae

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a lot of roaches in the room, we were moved 2 doors down and the room still had bugs. We mentioned this issue twice because we were moved to another room and still these was no changes.
Stayed 4 nights in Aug 2025

8/10 Good

mark Steven, Lockport

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean & safe. The air-conditioning in general areas was poor. Room air good. Two elevators were down for 3days, entire visit. Caused crowded conditions and long sweaty wait and ride time. Would probably not revisit.
Stayed 3 nights in Aug 2025

2/10 Terrible

Jose Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was relatively good and there was a wide variety of food to eat, but my biggest problem was that my room was unsafe and the staff didn't do anything to fix it, there were shards of glass in the bathroom, the bathroom itself was in horrible shape with the toilet needing to be fixed and the shower didn't even have a door, we reported the fact that the shower was missing the door to the front desk when we arrived, they said that by 3pm the next day it would be fixed if not they would move us to another room, this issue was never resolved and we reported this to six different people including a supervisor named Mario Rodriguez. Absolutely nothing was made to fix this and we were shunned pretty much the entire time. The elevators were always broken and it seemed as though there was no one working on them, the pool was very dirty and murkey, for an outside pool I expected it to smell like chlorine but instead it smelled like dirty water. The main part of the hotel itself is very hot and there is little to no ventilation. The area of mini golf for the kids smelled like mold and dirty water. The game room with tables of billiards are incomplete with missing balls and everything being in bad shape. The steak that was served in the steak house restaurant was ordered medium but was served blue rare and was not at all cooked. Overall this hotel is absolutely horrible and unsafe I would not recommend this to anyone at all.
Stayed 7 nights in Aug 2025

4/10 Poor

Crystal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Laura

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I do not recommend this hotel for several reasons. Our room temperature was ok but I had better in other hotels. Overall the hotels temperature is hot including the restaurants. The elevators are super hot and most of the time one of the two where out of order. The only good thing is you don’t need a reservation to dine in the restaurants but the food is not great. Once I was left outside my room because my bracelet to access my room did not work anymore. So there I was outside my room with all these heavy packages unable to get in. So imagine we were on the 7th floor so I did not want to go back with all those heavy packages and take a hot elevator to reset my bracelet so I call my wife to let me in and it turn out her bracelet did not work either. She had to go downstairs to reception to have her bracelet reset while I was left outside my room with all these packages. It took approximately 30 minutes to be able to access our room. The hotel did send us a piece of cake an a bottle of wine to make up for their inconveniences but I rather have a good experience rather than wine and cake. Needless to say I will never come back to this hotel. Thank you for the opportunity to express myself and vent my frustration.
Stayed 4 nights in Aug 2025

8/10 Good

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 5 nights in Jul 2025

10/10 Excellent

Mengjiao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy staying here. Kid friendly. Very clean
Stayed 6 nights in Aug 2025

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Aug 2025

2/10 Terrible

Yaneisy

Disliked: Cleanliness, property conditions & facilities
If you really want to live a nightmare while on vacation go to this hotel !!! Dirty , rooms were old and bad conditions, one hour wait to eat in every single restaurant, Buffett had horrible food, dark inside , old tables and chairs , pool was disgusting . I was supposed to stay for a whole week and leave the following day after my check in to another hotel . Please stay away from this hotel !!!
Stayed 7 nights in Aug 2025

4/10 Poor

Leonardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort doesn’t has Air condition, is really hot, the polls was not clean as well.
Stayed 4 nights in Aug 2025

10/10 Excellent

Eusebio, compton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Gerry D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like what the hotel had to offer and the staff was friendly and very polite. Elevators were very hot.
Stayed 5 nights in Aug 2025

10/10 Excellent

ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propert was very nice and extremely clean. The bathrooms could use a little touch up but over all we were very happy with our stay
Stayed 3 nights in Aug 2025