See all properties
Save

Seadust Cancún All Inclusive Family Resort

3.5 star property
Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall

Photo gallery for Seadust Cancún All Inclusive Family Resort

View from property
9 bars/lounges, swim-up bar, beach bar
Free minibar, in-room safe, blackout curtains, iron/ironing board
Beach/ocean view
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping
The current price is AU$413
includes taxes & fees
22 Nov - 23 Nov

Explore the area

View map
Blvd. Kukulcán Km.17, Lote 52-04, Zona Hotelera, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Oceanfront Suite King Adults only

Free minibar, in-room safe, blackout curtains, iron/ironing board

Oceanfront Suite King Adults only

9.0 out of 10
Wonderful
(37 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, 2 Double Beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premier Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite 2 double beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite 2 double beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 55 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 6
  • 2 Double Beds and 3 Twin Bunk Beds

View all photos for Premium Suite King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premium Suite King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds

View all photos for Master Suite King with Jacuzzi

Free minibar, in-room safe, blackout curtains, iron/ironing board

Master Suite King with Jacuzzi

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 55 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Suite Two Double Beds - Adults Only

Free minibar, in-room safe, blackout curtains, iron/ironing board

Ocean Front Suite Two Double Beds - Adults Only

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Suite King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Standard Suite King

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 2 Double Beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Standard Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite King

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Deluxe Suite King

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
2 outdoor pools

Waldorf Astoria Riviera Maya

Cancun
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 156 reviews
The price is AU$1,087
includes taxes & fees
1 Dec - 2 Dec
Waldorf Astoria Riviera Maya

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Seadust Cancún All Inclusive Family Resort. Within just a 15-minute stroll, you'll find popular places like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this beachfront resort include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Florencia, serves Italian cuisine and is open for dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. There's also the convenience of free self parking. .This 3.5-property class Zona Hotelera resort is 3.5 km (2.2 mi) from Iberostar Cancun Golf Course and 4.9 km (3.1 mi) from Delfines Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 km
  • Luxury Avenue Shopping Mall - 2 min walk - 0.2 km
  • Hotel Zone Beaches - 5 min walk - 0.4 km
  • Marlin Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪La Veranda - ‬7 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Hacienda Sisal - ‬4 min walk
  • ‪Club Bistro - ‬5 min walk
  • ‪Don Julio Restaurant - ‬7 min walk

About this property

Seadust Cancún All Inclusive Family Resort

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Seadust Cancún All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancún All Inclusive Family Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 502 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Seadust Cancún All Inclusive Family Resort offers 502 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. 55-inch Smart televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Similar properties

Aerial view
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.4 out of 5, Excellent, 5,825 reviews
The price is AU$413
includes taxes & fees
23 Nov - 24 Nov
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 9 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Big Ben
  • Florencia
  • Food Gallery
  • Manhattan
  • Samurai

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Communal pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Seadust Cancún All Inclusive Family Resort

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus

Frequently asked questions

What is the cancellation policy at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Seadust Cancún All Inclusive Family Resort?

As of 20 Nov 2025, prices found for a 1-night stay for 2 adults at Seadust Cancún All Inclusive Family Resort on 22 Nov 2025 start from AU$412.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort has a free self car park.

Are there any beaches close to Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort is a short 6-minute walk from Hotel Zone Beaches.

Is there a spa on site at Seadust Cancún All Inclusive Family Resort?

Yep, there is an onsite spa at Seadust Cancún All Inclusive Family Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Seadust Cancún All Inclusive Family Resort have a pool?

Yep, and guests love it! Take your pick from 3 outdoor swimming pools, a communal pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Seadust Cancún All Inclusive Family Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort features 3 outdoor pools, a full-service spa and 9 restaurants.

What makes Seadust Cancún All Inclusive Family Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Seadust Cancún All Inclusive Family Resort.

Is Seadust Cancún All Inclusive Family Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Seadust Cancún All Inclusive Family Resort is a hit with families.

Is there a free airport shuttle available at Seadust Cancún All Inclusive Family Resort?

No, Seadust Cancún All Inclusive Family Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Seadust Cancún All Inclusive Family Resort?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Seadust Cancún All Inclusive Family Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Seadust Cancún All Inclusive Family Resort?

No, pets and service animals are not allowed.

Reviews

Seadust Cancún All Inclusive Family Resort Reviews

7.6

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 1118 out of 2679 reviews
Rating 8 - Good. 653 out of 2679 reviews
Rating 6 - Okay. 373 out of 2679 reviews
Rating 4 - Poor. 228 out of 2679 reviews
Rating 2 - Terrible. 307 out of 2679 reviews

Reviews

10/10 Excellent

Maura Martínez

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

4/10 Poor

Liszt

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is literally falling apart with pieces coming off the the building. Water coming out the tub on the balcony was dirty looking and the glass behind was as well. The food was no better and rust everywhere. Will NOT RECOMMEND.
Rust
Dirty water coming out
Dirty glass behind the tub
Very dirty water from tub
Stayed 4 nights in Aug 2025

6/10 Okay

Ronan

Travelled with family
Liked: Cleanliness
It’s a ok hotel , needs some up dates such is the rooms . Double beds are too small ,jacuzzi unnecessary. The elevator way too hot no AC. The pool need a better care, water was very cloudy and dirty, lots of stuff floating around early in the morning.
Stayed 7 nights in Aug 2025

2/10 Terrible

Amela

Travelled with family and small children
Disliked: Amenities
This property is a complete false advertisement on Expedia. I booked so many trips through Expedia to Mexico, and this property was an absolute shock upon arrival. The entire property is filthy, the pool is an absolute health hazard because of how dirty it is. The wait lines at the breakfast buffet are well over an hour, and the food is just terrible. My husband had to walk to Dominos everyday so our kids had food to eat, they basically survived on dominos pizza and snacks the entire trip. The other restaurants are also terrible, and the wait for those can be well over 2 hours. The property is extremely understaffed, which leaves many guests hungry and frustrated. We really wanted to cancel and book something cleaner and efficient nearby, but none of the rude staff members was willing to help. I cried every single day while there, because our entire holiday was ruined. The property has no A/C so if you ever wondered what the doors to hell felt like, just visit this resort, and you will know. The night of August 18th there was something terrible going on downstairs and it sounded like police sirenses for quiet some time. Than the night of August 19th the entire resort lost power, which led to panic amongst so many guests, who were just screaming and yelling around midnight. A COMPLETE NIGHTMARE!!!! Then, airport transfer also mever picked us up. I have more to write, but there is no more room. Expedia you need to check your properties before offering them as 4 stars!!!!!
Stayed 7 nights in Aug 2025

2/10 Terrible

sumit

Travelled with family
Disliked: Amenities, property conditions & facilities
This horrible resort I have seen in my life 1 No Ac in resort 2 room ac didn’t work properly after four days they provide portable ac 3 food court no ac And special check in for Expedia customer so that they can charge 35 dollar more on your card and nothing is mentioned plz guys don’t go and spoil ur vacation
Stayed 7 nights in Aug 2025

2/10 Terrible

Lidia, Long Beach

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our "all-inclusive" resort experience was deeply disappointing and not at all what the photos online suggested. For the price, we expected a resort, not a rundown hotel. The lack of service started before we even arrived. The Expedia concierge, Ivan, never replied to my messages about booking tours. Once there, it was clear the property is not well-maintained. The lobby had noticeable holes in the ceiling. This was a shocking first impression. Broken elevators were a constant issue, and a strong, irritating moldy smell was present in common areas. The heat was unbearable everywhere, even in the ice cream shop, and the dusty "nightly performance" showroom felt more like a middle school auditorium than a proper venue. The food was consistently bland, and the restaurant service was painfully slow. To make matters worse, we were repeatedly pressured to join the "Infinity Luxury Travel" program, which felt like a cheap timeshare pitch that cheapened the entire vacation. The only bright spots were the staff, who were always kind, and the housekeeping team, who did an excellent job of cleaning our room. Overall, the hotel needs significant renovations and better management. The price we paid was not reflected in the quality of our stay, and we will not be returning.
Stayed 6 nights in Aug 2025

4/10 Poor

Remberto

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Seadust Cancun Family Resort and unfortunately left very disappointed. The overall atmosphere was unwelcoming—at times it felt like we were bothering the staff rather than being valued guests. Many employees seemed overworked and stretched thin, which made service inconsistent. The food was one of the biggest letdowns. Most of the buffet options were cold, repetitive, and lacking in flavor. The only restaurant we truly enjoyed was the steakhouse. For a family resort, we expected more variety and better quality. The property itself is in poor condition. Several areas have no air conditioning, which made it uncomfortable during the day. The elevators were constantly breaking down, making it difficult to get around, especially with a child. Some pool areas were dirty with visible black and green buildup, which looked like mold—very concerning for a family-friendly resort. We also felt pressured to sign up for their “Infinity Membership.” Once we declined, the friendliness and attentiveness from staff noticeably dropped. We were promised help with restaurant reservations, but none were actually made, so we had to check the list every single day just to see if we could get in. On the positive side, room service was good, and our room was cleaned daily, which we appreciated. However, this small positive was overshadowed by the many issues we experienced. Overall, the resort does not look like the pictures online and feels misleading compared to what is advertised.
Stayed 6 nights in Aug 2025

10/10 Excellent

Wilfredo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation was amazing and the staff was great too definitely will be there next time.
Stayed 4 nights in Aug 2025

2/10 Terrible

AWASE

Disliked: Staff & service, amenities, property conditions & facilities
Ac dont work they charge for bed sheets always hot in your room
Stayed 6 nights in Aug 2025

8/10 Good

Candy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Though place is a bit old they keep its cleanliness. food is all good. Nice activities during stay.
Stayed 6 nights in Aug 2025

10/10 Excellent

Mardik Artin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 5 nights in Aug 2025

8/10 Good

Francis, ballwin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public areas lack AC, elevators were often out of service. The food was amazing! Truly a family resort, kids everywhere! My grandson enjoyed the kids only water park. Good service, everything was spotless. Beach has a bad seaweed out break, swimming in the ocean was not very good.
Stayed 5 nights in Aug 2025

8/10 Good

Kenichi

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2025

6/10 Okay

Betsali

Travelled with family
I’ve stayed here before, but the property is definitely in need of updates! The pool was dirty all but one day of our stay and the rooms have seen better days! This stay I found two cockroaches in our room and that has made pushed me to not return for another stay. Staff is friendly though.
Stayed 6 nights in Aug 2025

2/10 Terrible

Nilu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty bugs in the shower area bed was small not clean food option was not good
Stayed 5 nights in Aug 2025

6/10 Okay

Dionna

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is older and needs upgrades
Stayed 3 nights in Aug 2025

6/10 Okay

Myles

Stayed 4 nights in Jun 2025

10/10 Excellent

willie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the property was real good. A lot of selling inside property. Even food. A property on the north side of the hotel a lots of trash. Rooms and service and staff was excellent.
Infinity pool
Anniversary picture.
Playa delfines
Stayed 6 nights in Aug 2025

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay AWAY FROM THIS HOTEL!!!!! The worst experience we have ever had, POOP ALL OVER THE POOL, we were 2 adults and 3 children and from the moment we arrived they treated us with a bad attitude, they stole our money, they tell you that the transaction did not go through and the receipt says approved and it is to steal your money and then they do not return it to you, the worst food I have ever eaten was in this place, my daughter got an upset stomach because of the poor hygiene, the pool is dirty and white all the time, SUPERVISOR CARLOS is a person with bad education and a bad attitude, he does not show his face he only hides when you go to complain, the front desk Jiovany also only makes you laugh when you go to complain, Mr. Victor also a supervisor hid and never came back to us or that they had charged extra, everyone here treats you badly, the only ones who do their job well are the housekeepers, THE WORST EXPERIENCED EVER!!!!!!!!!!! STAY AWAY PLEASE!!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Press Victor Alire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay
Stayed 3 nights in Aug 2025

2/10 Terrible

Jennifer

Stayed 1 night in Aug 2025

8/10 Good

Albertina

Travelled with family
Liked: Cleanliness, amenities
The food was not it! Soda is flat!
Stayed 6 nights in Jul 2025

8/10 Good

YOANDRI

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The shows were fun and the food was good. The overall conditions of the room and pool area were not very good. Everything was clean and the staff was nice. Overall a good experience.
Stayed 3 nights in Aug 2025

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stuff very friendly and helpfull the downside many elevators was broken we had ta take the stairs many time or wait around 10 min or more for the elevator remember thats is a 12 story high building the ac in my room was broke wich i had a front ocean view the way they fixed was whit a portable ac unit blocking my ocean view cause they have to a piece of plywood to hold the unit
Stayed 8 nights in Aug 2025

2/10 Terrible

Jasmine DiaShardae

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a lot of roaches in the room, we were moved 2 doors down and the room still had bugs. We mentioned this issue twice because we were moved to another room and still these was no changes.
Stayed 4 nights in Aug 2025