Krystal Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with outdoor pool

Photo gallery for Krystal Cancun All Inclusive

View from room
Lobby
Lobby
View from room
Outdoor pool, pool umbrellas, pool loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service
The current price is AU$530
includes taxes & fees
15 June - 16 June

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Separate bedroom
  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Separate bedroom
  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • Partial ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Separate bedroom
Blackout curtains
  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Separate bedroom
Blackout curtains
  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Hairdryer
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Cancun

You'll be connected to the convention centre at Krystal Cancun All Inclusive, and within a short 5-minute stroll of popular places like Gaviota Azul Beach and Cancun Convention Center. Highlights at this all-inclusive hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and hot tub. The buffet restaurant, Aquamarina, serves local and international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free valet parking. .Attractions within a short walk walk of this 4-property class Zona Hotelera hotel include Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 8 min walk - 0.7 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub and a fitness centre. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 42-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

What is the cancellation policy at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of 11 June 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 15 June 2025 start from AU$524.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Cancun All Inclusive?

Yep, Krystal Cancun All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Krystal Cancun All Inclusive?

Yep, Krystal Cancun All Inclusive is a short 3-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Krystal Cancun All Inclusive?

Yep, there is an onsite spa at Krystal Cancun All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs and facials.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive features a full-service spa, an outdoor pool and 4 restaurants.

Is Krystal Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Krystal Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Cancun All Inclusive?

No, Krystal Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Cancun All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Cancun All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Krystal Cancun All Inclusive?

No, pets are not allowed.

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 406 out of 1083 reviews
Rating 8 - Good. 261 out of 1083 reviews
Rating 6 - Okay. 198 out of 1083 reviews
Rating 4 - Poor. 95 out of 1083 reviews
Rating 2 - Terrible. 123 out of 1083 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Stayed 5 nights in Mar 2025

4/10 Poor

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

GAGANDEEP SINGH, Brampton

Liked: Staff & service
Good stay
Stayed 4 nights in Mar 2025

2/10 Terrible

Reynold

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor food and poor quality, the all-inclusive is a lie and there are extra charges. Very bad experience all around.
Stayed 4 nights in Mar 2025

10/10 Excellent

Humberto

Stayed 5 nights in Mar 2025

6/10 Okay

Lisa

Travelled with group
Disliked: Amenities
The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.
Stayed 5 nights in Mar 2025

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
The stay needs a lot renovations super pout dated they charge you extra for any little inconvenience and the staff wasn’t as helpful it was mid like a 2.5 Riu is way better
Stayed 3 nights in Mar 2025

8/10 Good

Yolanda

Stayed 3 nights in Jan 2025

4/10 Poor

Jorge

Liked: Staff & service
Disliked: Cleanliness
No lo recomiendo porque en los restaurantes que están en el todo incluido es imposible reservar porque según va la agenda llena con muchos días de anticipación
Stayed 2 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated gluten free options. Washcloths neede in baths
Stayed 5 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Denise

Travelled with partner, Travelled with group
We just got back and I would say I wouldn't stay at this hotel again. I have been to Cancun, Riviera Maya and Playa Del Carmen and this is the worst place we have stayed. It wasn't horrible but there were definitely things they should improve on. I'll start with location. I do like the location. It was easy to get to on a shuttle from the airport and it is SO close to walking to downtown Cancun. Located pretty much in front of the hotel is a pharmacy, which came in handy later. We walked downtown and had dinner one night (since we couldn't get a reservation- I'll note this later) and had a great dinner. It has a nice chunk of beach front with some tables and seating. Check in took FOREVER. That was the longest check in I have had at any resort. Also we are typically greeted with a welcome cocktail. They gave us a glass of gross juice that most people abandoned all over counters cluttering the look of the lobby. We noticed they had a lobby bar, however we couldn't get a drink until we checked in. Once we got to the counter and checked in we were bombarded by a woman who said she was our personal concierge and wanted to sell us massages. I tried to make dinner reservations for the specialty restaurants with her and she said she couldn't help me with that and took me to another counter where they also said they couldn't help me and referred me to the app. The app however was in Spanish and was difficult to get it to English. I have more but it limits my review space
Stayed 4 nights in Mar 2025

10/10 Excellent

Emanuel, Norristown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent clean room I stayed in the romantic room that did not have nothing romantic only the porch but they received us with love and respect.
Stayed 4 nights in Mar 2025

6/10 Okay

Mirzeta

Liked: Cleanliness, staff & service, property conditions & facilities
I Loved the beach area , the ocean and white sand was perfect. Food was good, Didn't like that local people had access to a beach area also the Resort has no shuttle transport
Stayed 7 nights in Feb 2025

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location it's amazing. You can walk to the party zone and is super close to Coco-Bongo Beach Party and Coco-Bongo Disco/Show. I recommend this resort.
Stayed 4 nights in Mar 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service
Had a great time. Beach is beautiful. No complaints. Food was adequate and we were never hungry. I would definitely consider returning.
Stayed 7 nights in Feb 2025

6/10 Okay

Vhea

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2025

4/10 Poor

kara

Travelled with partner
Disliked: Staff & service, amenities
Property was clean and conveniently located a block from Senior Frog’s ( for location reference). If the property had more restaurants than stated we were not able to locate them. First night a buffet was provided outside along with entertainment. The food was excellent. To put in context we arrived around 4:30 on a Friday evening and left around 10:30 Monday morning. Upon arrival the lobby host greeted us warmly and made us feel welcome. About 20 minutes in she wss pressuring us for the “presentation”. We all knew what the “presentation” is about!!! We went ahead and agreed to listen to it the next morning to score some entertainment tickets to try and stay in budget. So yes listening to the sales pitch was on us! By Saturday night we felt like we were being treated differently. No greeting no smiles. We began to observe staff was being observed and reprimanded unnecessarily by management. It was disheartening to see this behavior. Maybe that’s the norm in Cancun? This was our first trip to Cancun and we were comparing it to hospitality in Puerto Vallarta and Cabo. We encountered many guest who felt the same and were having the same vibe as us. The entertainment went on well into the middle of the night. Loud! We also learned that Cancun has an alcohol law that only allows serving alcohol of any kind between the hours of 11 am and 11 pm. By 10:45 am guest were lined up waiting to be served. This pushed the plans and relaxation back time wise.
Stayed 3 nights in Feb 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanta
Stayed 4 nights in Feb 2025

8/10 Good

Embroidering

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Positive: Staff is very friendly. The beach is absolutely beautiful, they rake the beach with tractors everyday. Food was decent, I have no complaints there. Had a beautiful ocean view from our balcony. Negative: Our room was in the older building, we had no hot water and house keeping rarely came to that part. There is a nightclub right next door and this part of the hotel was extremely loud music outside. (especially on Thursday night) Overall, we enjoyed our stay and I would go back. We traveled with our toddler and felt very safe here. There were quite a few other kids at the hotel as well.
Stayed 7 nights in Feb 2025

8/10 Good

Ross

Liked: Staff & service
Disliked: Property conditions & facilities
Reasonable for the price, but the property needs upgrades. Everything is 20 years old, and the hotel gets a lot of use.
Stayed 4 nights in Feb 2025

10/10 Excellent

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 6 nights in Feb 2025

10/10 Excellent

kihana laine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was so welcoming with the workers always being available and wanting to make your staying very memorable, there was always amazing food and drink options. Lots of walkable shops lots of outdoor space and activities in the environment was so fun and exciting.
Stayed 7 nights in Feb 2025

8/10 Good

Joel Alexander

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience at this hotel. Food was way better than expected, very good and the dinner restaurants were amazing. The best part of the hotel is the beach, it is absolutely amazing. Crystal clear blue waters and white sand. Very calm too, so you can just hangout and float. Only complaint I have is the swim up bar isn’t overly amazing but that’s not a big deal. Overall great experience at this resort, no reason to not stay here. We had a good week!
Stayed 7 nights in Feb 2025

4/10 Poor

Hamyl Jesus

Travelled with family and small children
Disliked: Cleanliness
Stayed 4 nights in Feb 2025