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Krystal Cancun All Inclusive

Where to?

Dates

May 2026

June 2026

3 bars/lounges, swim-up bar, poolside bar

Overview
Rooms
Location
Policies

Good

Popular amenities

Spa pool
All-inclusive
Parking included
Free Wi-Fi

includes taxes & fees

31 May - 1 June

Explore the area

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Place, Gaviota Azul Beach
‪1 min walk‬
Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
‪1 min drive‬

Room options

Standard Double Room, 2 Double Beds, City View

Good

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

In-room safe, blackout curtains, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

Good

Ocean view
32 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Good

Ocean view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Luxury Double Room, 1 King Bed, Ocean View

Ocean view
32 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Family Studio, 1 King Bed with Sofa bed, Sea View

Partial ocean view
40 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Krystal Club with Balcony Ocean View, Two Double Beds

Good

Ocean view
34 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Krystal Club with Balcony Ocean View, King Bed

Good

Ocean view
34 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Standard Room, 1 King Bed, City View

Very good

City view
32 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

About the area

Cancun

You'll be connected to the convention centre at Krystal Cancun All Inclusive, and within steps of popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. Highlights at this all-inclusive hotel include 5 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and hot tub. The buffet restaurant, Aquamarina, serves local and international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free valet parking. .Attractions within a 10-minute walk of this 4-property class Zona Hotelera hotel include Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

Gaviota Azul Beach - 1 min walk - 0.1 km
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

‪Hooters - ‬5 min walk
‪Mandala - ‬6 min walk
‪Mandala Beach Club - ‬7 min walk
‪Mediterraneo - ‬3 min walk
‪El Mercado - ‬3 min walk

About this property

Krystal Cancun All Inclusive

Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive such as a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub and a fitness centre. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

502 guestrooms or units

8 levels

3 buildings

5 dining venues

3 bars or lounges

Built in 1981

Deli

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Water dispenser

Bar by the pool

Swim-up bar

Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 42-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

Pool
Spa
All inclusive plans available
Kids’ pool

includes taxes & fees

31 May - 1 June

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Limited on-site valet and self parking

Food and drink

3 bars/lounges
5 restaurants
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aquamarina
El Mediterraneo
Fisheria
Hacienda El Mortero
Las Velas

Things to do

Beach volleyball
Children's pool
Fitness classes
Free beach club
Free children's club
Full-service spa
Gym
Hot tub
Outdoor pool
Shopping
TV in common areas

Family friendly

Children's pool
Dining table
Free children's club
Free rollaway/extra bed
In-room babysitting
In-room cot
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Facials
Hot tub
Manicures/pedicures
Massage
Sauna
Spa open daily

Accessibility

Lift

3 buildings
8 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Built in 1981
Comprehensive recycling policy
Eco-friendly cleaning products used
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Free cot
Free rollaway/extra bed

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water

Air conditioning
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Iron/ironing board
Laptop-compatible safe
Phone
Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: MXN 3000 per stay
A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000112/2025

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun

Krystal Cancun All Inclusive Hotel

Krystal Cancun All Inclusive Cancun

Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

What is the cancellation policy at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of 17 May 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 31 May 2026 start from AU$382, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Cancun All Inclusive?

Yep, Krystal Cancun All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Krystal Cancun All Inclusive?

Yep, Krystal Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Krystal Cancun All Inclusive?

Yep, there is an onsite spa at Krystal Cancun All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs and facials.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive features a full-service spa, an outdoor pool and 5 restaurants.

Is Krystal Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Krystal Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Cancun All Inclusive?

No, Krystal Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Cancun All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Cancun All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Krystal Cancun All Inclusive?

No, pets are not allowed.

Krystal Cancun All Inclusive Reviews

7.6

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

10/10 Excellent

Veronica

Travelled with group

16 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious

Stayed 4 nights in Feb 2026

8/10 Good

Lucas

Travelled with partner

15 Feb 2026

Liked: Cleanliness, property conditions & facilities

Clean room

Stayed 7 nights in Feb 2026

8/10 Good

Edwin

15 Feb 2026

The location is one of the best

Stayed 3 nights in Feb 2026

8/10 Good

Elza

Travelled with partner

14 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

everything was excellent, except room tempetature was 17 celcius, too be truly, it was too cold to be in the room

Stayed 4 nights in Feb 2026

2/10 Terrible

Mike

Travelled with partner

8 Feb 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Room was horrible, asked to have the toilet fixed and they never fixed it. It would run all night and keep you up. The staff is very rude. Hands down the worst place I’ve stayed in cancun.

Stayed 3 nights in Feb 2026

10/10 Excellent

Jordyn Elizabeth

7 Feb 2026

Stayed 6 nights in Jan 2026

8/10 Good

Raymond G

Travelled with family

6 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Rooms are a little dated, staff was friendly and helpful and the food was better than average.

Stayed 4 nights in Feb 2026

10/10 Excellent

Cynthia Vanesa

6 Feb 2026

Stayed 7 nights in Jan 2026

6/10 Okay

Prabhjot

6 Feb 2026

Disliked: Cleanliness, property conditions & facilities

Outdated resort, buffet is garbage, resort is EXTREMELY outdated like old old! Washrooms are not nice. If you get ocean view it’s not bad view! Restaurant food is nice but once again buffet is completely garbage. Staff is nice. Location is good right beside the Cancun strip. Only bar rail alcohol included. Cost money for good liqour. By the way, water bottles cost money which is crazy and not cool. Overall decent price for a family. Rooms r way too thin you can hear everything next door rooms with no privacy.

Stayed 3 nights in Jan 2026

10/10 Excellent

MELVIN RYAN

6 Feb 2026

Stayed 5 nights in Jan 2026

4/10 Poor

Jose

3 Feb 2026

Disliked: Cleanliness, amenities

The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people

Stayed 3 nights in Jan 2026

10/10 Excellent

Ryan

Travelled with group

3 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Tremendous staff, welcoming atmosphere, drinks always cold.

Stayed 7 nights in Jan 2026

8/10 Good

Sheila

2 Feb 2026

Liked: Cleanliness, property conditions & facilities

Everyone went out of their way for us. The front desk, bartenders, and concierge were very accommodating. The rooms were old but clean. There was a mini bar(no alcohol) and coffee maker which were all convenient. Oh and nightly entertainment lead by GIO was very fun. If you have a choice stay here at the Krystal Cancun NOT the Krystal Grand.

Stayed 4 nights in Jan 2026

8/10 Good

Loren

Travelled with family, Travelled with partner

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Hotel, room was great! The staff was nothing but Magnificent! The room view was amazing, clean and well maintained, although somewhat worn. Property is absolutely not handicap safe, too many stairs with no adequate hand rails. As smokers, it was almost impossible! We met Amazing guest and had a magnificent trip! Not advisable for visitors with visual or physical handicaps.

Stayed 7 nights in Jan 2026

4/10 Poor

Madjid

1 Feb 2026

B vv

Stayed 2 nights in Jan 2026

10/10 Excellent

Eduardo

1 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

I honestly had a great time in the hotel

Stayed 4 nights in Jan 2026

10/10 Excellent

Rosalba

1 Feb 2026

Stayed 6 nights in Jan 2026

10/10 Excellent

Vladimir I.

Travelled with partner, Travelled with group

1 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was clean. I also liked Aqua Marina restaurant because of variety and a good quality of food. The beach is wonderful.

Stayed 10 nights in Jan 2026

10/10 Excellent

Kelvin, Westminster

31 Jan 2026

Liked: Cleanliness

Disliked: Amenities

The rooms were kept spotless. The service was bar none top-tier. My only disappointment was with room service. You have to pay for them to deliver your food to the room. Yeah that’s a real thing.

Stayed 5 nights in Jan 2026

4/10 Poor

Timothy

Travelled with family

31 Jan 2026

Disliked: Amenities

Room was very poor and they made me pay 400 more for a room already booked or said I would be on a lower floor in oldest tower. Staff is hit or miss. Bar tender at swim up bar was just miserable and insulting. Beach is nice but loud and crowded. If you don’t reserve chairs by 7:30 -8 u will be sitting on sand. Restaurants are pretty decent but buffet is pretty mediocre. I wouldn’t go back… many better resorts with exceptional service..

Stayed 8 nights in Jan 2026

10/10 Excellent

Antonio Gonzalez

30 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great value for the money

Stayed 3 nights in Jan 2026

4/10 Poor

Brenda

Travelled with family and small children

29 Jan 2026

Rooms were not clean upon arrival, lack of variety of food and only one out of the three restaurants were good.

Stayed 4 nights in Jan 2026

10/10 Excellent

brooke

29 Jan 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Maria Belen, calgary

Travelled with partner

28 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean rooms, fresh towels everyday

Stayed 4 nights in Jan 2026

6/10 Okay

Mike

Travelled with partner

25 Jan 2026

Liked: Cleanliness, property conditions & facilities

Overall stay was pleasant, but I would not do the all inclusive again. Very basic food and beverages.

Stayed 1 night in Jan 2026

Krystal Cancun All Inclusive

Photo gallery for Krystal Cancun All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Romantic Room, 1 King Bed, Balcony, Oceanfront

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

Krystal Club with Balcony Ocean View, King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Krystal Cancun All Inclusive

Similar properties

Krystal Grand Cancun All Inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Krystal Cancun All Inclusive Reviews

Reviews

Good

8.0/10

8.2/10

7.6/10

7.2/10

Reviews

10/10 Excellent

Veronica

Veronica

8/10 Good