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Hotel Plaza Kokai Cancún

3.0 star property

Photo gallery for Hotel Plaza Kokai Cancún

Front of property
Outdoor pool
Reception
2 restaurants; breakfast, lunch, dinner and brunch served
2 restaurants; breakfast, lunch, dinner and brunch served

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room
The current price is AU$82
includes taxes & fees
9 July - 10 July

Explore the area

View map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪8 min walk‬
  • Place, Plaza Las Americas
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.4 out of 10
Very good
(23 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Estandar King

Estandar King

Estandar King

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Cancun

A family-friendly stay in the heart of Cancun awaits you at Hotel Plaza Kokai Cancún. Within a 20-minute stroll, you'll find Las Palapas Park and Puerto Cancun Marina Town Center. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a bar/lounge. .The restaurant, El meson espanol, serves international cuisine and is open for breakfast, brunch, lunch and dinner. La Tasca is the hotel's own bar. Added amenities include free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. There's also the convenience of free parking nearby. .Places within a 15-minute drive of this 3-property class Downtown Cancun hotel include Plaza Las Americas and La Isla Shopping Mall.

What's nearby

  • Benito Juarez Municipal Building - 5 min walk - 0.5 km
  • Las Palapas Park - 8 min walk - 0.7 km
  • Mercado 23 - 9 min walk - 0.8 km
  • Puerto Cancun Marina Town Center - 19 min walk - 1.6 km
  • Plaza Las Americas - 4 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪The Healthy Place - ‬5 min walk
  • ‪Temakita - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Taqueria Coapeñitos - ‬3 min walk
  • ‪Yamamoto - ‬2 min walk

About this property

Hotel Plaza Kokai Cancún

Hotel Plaza Kokai Cancún offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Multilingual staff, tour/ticket assistance, and concierge services are also featured at the family-friendly Hotel Plaza Kokai Cancún.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Manager's reception (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Swim-up bar
Hotel Plaza Kokai Cancún offers 55 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Digital televisions are provided. Bathrooms include a shower and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorised watercraft

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 28-cm TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Kokai Cancún

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 002-025-001875/2026

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Frequently asked questions

What is the cancellation policy at Hotel Plaza Kokai Cancún?

Hotel Plaza Kokai Cancún offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Plaza Kokai Cancún?

As of 8 July 2026, prices found for a 1-night stay for 2 adults at Hotel Plaza Kokai Cancún on 9 July 2026 start from AU$82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Plaza Kokai Cancún?

The closest beach to Hotel Plaza Kokai Cancún is Delfines Beach (12.2 km).

Does Hotel Plaza Kokai Cancún have a pool?

Hotel Plaza Kokai Cancún has an outdoor pool and a kids' pool. The pool is open 8:00 AM to 9:00 PM.

What makes Hotel Plaza Kokai Cancún a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Plaza Kokai Cancún.

Is Hotel Plaza Kokai Cancún family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, it's no surprise that Hotel Plaza Kokai Cancún is a hit with families.

Is there a free airport shuttle available at Hotel Plaza Kokai Cancún?

No, Hotel Plaza Kokai Cancún does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Plaza Kokai Cancún?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Plaza Kokai Cancún?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Plaza Kokai Cancún?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Plaza Kokai Cancún?

There isn't one on site, but Puerto Cancun Golf Course is a short 14-minute walk away.

Hotel Plaza Kokai Cancún Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 257 out of 750 reviews
Rating 8 - Good. 229 out of 750 reviews
Rating 6 - Okay. 139 out of 750 reviews
Rating 4 - Poor. 58 out of 750 reviews
Rating 2 - Terrible. 67 out of 750 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Christopher

Liked: Staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants and ADO bus near
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the room and very polite the staff. good location and safe place.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel that I return to when I need to stay in central cancun. Always clean, good value and good service in both the hotel and the restaurant
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , has everything nearby
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities
Within walking distance of many restaurants and shops. Pool was small and had debris in it. Hot water is shut off from 12:30pm-7:00pm. No english spoken at fron desk
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, easy transport

Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

Mauro

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Timothy

Great location in central, great valur
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Ana Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ferita

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, clean, big rooms open windows, nic cleaning every day
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's convenient bus station very close
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

ana maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in all ways
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely book again💪
Stayed 7 nights in May 2024
Verified

10/10 Excellent

Ferita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, nice quiet a nice restaurant with delicious food. Ilike it hotel, I can open window, nice view, I was in 2 hotels before, but this hotel, I like more, thanks a lot
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Yuniel

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2025
Verified

8/10 Good

Solana

Liked: Cleanliness, staff & service, amenities
The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!
Stayed 6 nights in Jan 2025
Verified

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very convenient area, near to ADO, walking distance to Parque de Las Palapas and local bus transportation. Third time staying at hotel Plaza Kokai Cancun
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Kalyan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cozy - overall, good experience!
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Yordanys

Liked: Cleanliness
Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Hector Jesus

Liked: Cleanliness, staff & service
Next to Cancun downtown and the bus station
Stayed 6 nights in Apr 2024
Verified

8/10 Good

Rigoberto

Liked: Cleanliness, amenities, property conditions & facilities
Thank goodness
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a small hotel right in the downtown area. 7 minutes walk from the central ado bus terminal. Super clean as compared to the other hotels at this price
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Marisol

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is close to the ADO bus station.
Stayed 1 night in Jun 2024