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Hotel Hacienda de Castilla

3.0 star property

Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, pool loungers
Reception
Reception
1 bedroom, down duvets, desk, blackout curtains
Standard Room, 2 Double Beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
  • Place, Séptimo Día Adventist Church
    ‪5 min walk‬
  • Place, Mercado 23
    ‪13 min walk‬
  • Place, Las Palapas Park
    ‪18 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • 16 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • 16 sq m
  • Sleeps 4

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About the area

Cancun

Hotel Hacienda de Castilla places you in the centre of Cancun, within just a 5-minute stroll of Séptimo Día Adventist Church and within 15 minutes of Mercado 23. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, La Hija de Villa, serves Mexican cuisine. Enjoy the kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning full breakfast is served between 7:00 AM and noon. There's also limited parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class Downtown Cancun hotel include Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center.

What's nearby

  • Séptimo Día Adventist Church - 5 min walk - 0.4 km
  • Mercado 23 - 13 min walk - 1.1 km
  • Las Palapas Park - 18 min walk - 1.5 km
  • Benito Juarez Municipal Building - 19 min walk - 1.7 km
  • Plaza 28 - 5 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Tacos Beef - ‬10 min walk
  • ‪Casa Bea - ‬11 min walk
  • ‪Food Court - ‬10 min walk
  • ‪Pollos y Costillas "El Güero - ‬11 min walk

About this property

Hotel Hacienda de Castilla

Hotel Hacienda de Castilla offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, multilingual staff, and tour/ticket assistance are also featured at Hotel Hacienda de Castilla. An airport shuttle (available 24 hours) is available for a fee.

This 3-star Cancun hotel is smoke free.

  • 43 guestrooms or units
  • 3 levels
  • 2 buildings
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with a hairdryer and free toiletries. Beds feature down duvets. 32-inch LED televisions come with premium cable channels. Bathrooms include a shower.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Pets: MXN 100 per pet, per night
  • Maximum 2 (weight limit: 44 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 170 for adults and from MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Is parking available at Hotel Hacienda de Castilla?

Onsite parking is limited.

Are there any beaches close to Hotel Hacienda de Castilla?

The closest beach to Hotel Hacienda de Castilla is Delfines Beach (13.3 km).

Does Hotel Hacienda de Castilla have a pool?

Hotel Hacienda de Castilla has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Hotel Hacienda de Castilla serve breakfast?

Yeah, full breakfast is available daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Hacienda de Castilla?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Hacienda de Castilla?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Hacienda de Castilla?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Hacienda de Castilla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 239 out of 860 reviews
Rating 8 - Good. 287 out of 860 reviews
Rating 6 - Okay. 181 out of 860 reviews
Rating 4 - Poor. 76 out of 860 reviews
Rating 2 - Terrible. 77 out of 860 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Duc, Sioux City

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO A/C, NO ELECTRICITY, NO RUNNING WATER, ABSOLUTELY NOTHING WORKED!
Stayed 7 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great attention to detail
Stayed 1 night in Oct 2025

2/10 Terrible

Susana Vianei

Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good service for the price.
Stayed 2 nights in Jun 2025

6/10 Okay

Ifaz

Stayed 2 nights in May 2025

8/10 Good

charlene bourassa, Aurora

Liked: Cleanliness, staff & service, amenities
The staff is amazing!
Stayed 8 nights in May 2025

4/10 Poor

Martin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Stayed 5 nights in May 2025

8/10 Good

Kim Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
Breakfast
Dinner
Stayed 2 nights in Apr 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Stayed 1 night in Apr 2025

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
Stayed 2 nights in Apr 2025

8/10 Good

Subhadip

Travelled with family
Liked: Cleanliness, staff & service
Good for sleeping overnight
Stayed 1 night in Mar 2025

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Stayed 3 nights in Feb 2025

10/10 Excellent

David Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Hector

Stayed 5 nights in Jan 2025

2/10 Terrible

Michael, Cupar

Disliked: Cleanliness, staff & service, property conditions & facilities
Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Stayed 9 nights in Jan 2025

8/10 Good

Syeda Tasnim

Stayed 1 night in Jan 2025

10/10 Excellent

Estelle L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel! Very pet friendly, too!
Stayed 4 nights in Jan 2025

8/10 Good

Jairo

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Hotel su price me in the inside.

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Stayed 1 night in Dec 2024

6/10 Okay

Carlos, ORLANDO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room was OK, desk service not quit good and the hotel location is kind of intimaditing.
Stayed 2 nights in Nov 2024

10/10 Excellent

Naleita

Stayed 2 nights in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Enriqueta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó su ambiente es tranquilo y el personal muy amable sobre todo los de limpieza y recepción.
Stayed 2 nights in Nov 2024

8/10 Good

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024

4/10 Poor

Rafael

Stayed 4 nights in Sep 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024