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Hotel Colonial San Carlos

Property class: 2

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Reviews

5.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Cedro #40 Sm 23 MZ 36, Benito Juarez, Cancun, QROO, 77500
  • Place, Mercado 23
    ‪3 min walk‬
  • Place, Las Palapas Park
    ‪10 min walk‬
  • Place, Plaza 28
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Double Beds

  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Cancun

Hotel Colonial San Carlos places you steps from Mercado 23 and within a 10-minute stroll of Las Palapas Park. Highlights at this hotel include free in-room WiFi. .This hotel has free WiFi in public areas, a rooftop terrace and a 24-hour front desk. .Attractions within a 10-minute drive of this Downtown Cancun hotel include Plaza Las Americas and Cancun Mall.

What's nearby

  • Mercado 23 - 3 min walk - 0.3 km
  • Las Palapas Park - 10 min walk - 0.9 km
  • Benito Juarez Municipal Building - 11 min walk - 1.0 km
  • Xbalamqué Theater - 11 min walk - 1.0 km
  • Plaza 28 - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ‪Hunter Bar - ‬13 min walk
  • ‪La Parrilla - ‬9 min walk
  • ‪Subway - ‬6 min walk
  • ‪El Paisano Del 23 - ‬2 min walk
  • ‪McDonald's - ‬7 min walk

About this property

Hotel Colonial San Carlos

Hotel Colonial San Carlos offers its guests a rooftop terrace and shopping on site. Public spaces have free WiFi and wired Internet.

Smoking is allowed in designated areas at this Cancun hotel.

  • 24 guestrooms or units
  • Terrace on the roof
  • Front desk (24 hours)
  • On-site shopping
  • Smoking in designated areas
Hotel Colonial San Carlos offers 24 accommodations with an iron/ironing board. Cable televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Wheelchair-accessible parking available

Things to do

  • Shopping

Family friendly

  • Free rollaway/extra bed
  • In-room cot

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • TV with cable channels

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard.

Property is also known as

Hotel Colonial San Carlos Cancun
Hotel Colonial San Carlos
Colonial San Carlos Cancun
Colonial San Carlos

Frequently asked questions

Are there any beaches close to Hotel Colonial San Carlos?

The closest beach to Hotel Colonial San Carlos is Delfines Beach (12.8 km).

Is Hotel Colonial San Carlos family-friendly?

You bet! With amenities such as free infant beds and free extra beds in the guestrooms, it's no surprise that Hotel Colonial San Carlos is a hit with families.

Is there a free airport shuttle available at Hotel Colonial San Carlos?

No, Hotel Colonial San Carlos does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Colonial San Carlos?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Colonial San Carlos?

No, pets are not allowed.

Hotel Colonial San Carlos Reviews

Reviews

5.0
Rating 10 - Excellent. 2 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 9 out of 28 reviews
Rating 4 - Poor. 7 out of 28 reviews
Rating 2 - Terrible. 7 out of 28 reviews

5.4/10

Cleanliness

6.6/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel!

I booked This hotel 2 weeks before my trip and they just told at the hotel lobby "my reservation was cancelled because they sold everything out ". I showed them my Travelocity reservation confirmation and they just said told me " to find someplace else " because they already sold out...RUDE, Irresponsibles, NOT RECOMMENDED !!!!! Travelocity: be careful with this people on your network!!!!
Verified review

2/10 Terrible

Oliver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicht zu empfehlen! Alles alt,schmutzig überteuert

Auch für eine Nacht zu dem Preis viel zu teuer. Es ist schmutzig und alt. Das Bad schimmelt vor sich hin, Stromleitungen schauen heraus (auch im Bad). Es ist sehr schwer zu finden. Personal ist zwar bemüht, können aber kein Englisch und scheinen nicht zu putzen. Nicht zu empfehlen.
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

no me gusto no me quede

no me quede en el hotel no estoy dispuesto aceptar el cargo
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Only if you're desperate

I've never stayed in less than a 3-star hotel before. So I hope I'm not being too mean with this review, but this place was pretty gross. The bed/bedding was clean but that's about it. There was mold all over the walls in the bathroom, paint was falling off the walls, the floor wasn't swept, and there wasn't even a seat on the toilet. If you're a budget traveler then this might be the cheapest place you can find in the high season, but I would go out of my way to find a more comfortable/cleaner dorm in a hostel before staying here again. It was pretty gross. A few people upstairs complained that the rain was coming into their room.
Verified review

8/10 Good

Mark James

Liked: Cleanliness, staff & service, room comfort

comfortable 3-star hotel next to great market

The hotel staff was kind and accommodating. The wifi in the lobby was very fast. The hotel is located by a great market in the town of Cancun.
Verified review

10/10 Excellent

Cheko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel pequeño y agradable cerca del mercado 23

Muy centrico y cerca de avenidas principales, pude entrar al hotel a las 9 am con mucho sueño pues habia viajado la noche anterior
Verified review

2/10 Terrible

EUGENIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

RESERVACION DE HOTEL

Buen dia, por éste medio emito una queja de riguroza importancia, ya que NO ME RESPETARON LA RESERVACION!!... Adicional que la Srita que atiende se encontraba ingiriendo bebidas alcholicas con gente en el momento de que acudimos al hotel Pesimo el servicio de la srita que se inventó que se canceló la reservacion, cuando no era cierto!!! Ojalá pongan a gente a la atencion de los clientes con mas etica profesional, y responsable porque no es una cantina el hotel, y mas siendo familiar. Saludos.
Verified review

4/10 Poor

Manuel Jesus

Disliked: Property conditions & facilities

Viaje a Cancun

Bien
Verified review

6/10 Okay

Nick

Liked: Cleanliness, staff & service
Close to the ADO bus, still hard to find for me though. Never go to double room 5: the AC is loud and useless, uncomfortable smell of the bathroom, and no hot water for shower, very noisy local neighbors across the street who had parties at their balcony until 2 am. But another single room on the top floor (16?) is fine, with good AC, hot water and fair condition. Most staffs don't speak English...
Verified review

4/10 Poor

Samuel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel bien céntrica, barato pero faltan renovar.

La persona que nos recibió, lo hizo con mucha amabilidad y bien tratable. La persona que estuvo de guardia en la noche no tuvo el mismo trato de cliente. Subimos al tercer piso porque queríamos salas mas cerca los unos de los otros. Pasando por los pasillos del primer y segundo piso, había un olor bastante fuerte de humo de cigarrillo.El ultimo rango de escaleras son al aire libre y bien peligros para niños pequeños y personas de mayor edad ni a decir. En tiempo de lluvia seria algo bien serio. Yo no se nada de como se coloco las estrellas al hotel, pero me pregunto de como consiguió las 3 estrellas?????? No quiero decir que es terrible, pero si fue decepcionante. La impresión que da en su pagina de web realmente no es muy acertado. Si alguien busca un hotel barato, este si que es, pero se tiene que saber que es barato y limpieza regular pero nada mas.
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, near the bus station.

We stayed here for one night because we had an early morning flight to catch from the airport and wanted to be near the bus station. We were pleasantly surprised by the quiet corner the hotel stands on. We wandered around the market right opposite, and we sat at one of the local restaurants nearby. Oddly, the nice-looking seafood restaurant opposite the hotel was closed for dinner, but we would have loved to have gone because it looked nice. Hotel was clean, well-located and the staff were very helpful. Free internet worked well in the room and the bed was comfortable.
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

el medio ambiente esta mal

los equipamientos son viejos,la habitacion no esta limpia.se tapa la taza,el bano se sale agua a la habitacion.
Verified review

4/10 Poor

K

Disliked: Cleanliness, property conditions & facilities

Not worth it.

Thought I'd book this room to save some money. Wasn't even worth the ~$30/night that I paid. First of all, at check-in, the receptionist couldn't find my reservation, and instead of looking more carefully, he just assumed that my last name was someone else's, and he gave me the key to their [occupied] room. Secondly, this place is filthy. It reeks, there are dead cockroaches everywhere, and the walls are covered in black mold. They gave us 1 towel for 2 people, and it was damp. The only plus is that it's quiet at night.
Verified review

6/10 Okay

Edward

Liked: Staff & service

Good location for the price

Good time + I do not have time to write a book here
Verified review

8/10 Good

MILAGROS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atencion

Excelente Atencion!
Verified review

6/10 Okay

Traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Cheap but...

The receptionist was nice and helpful. Room was quite run down. Avoid the 3rd floor rooms. The airconditioning is loud, there are loud engines outside in the storage room and banging of metal doors keep you awake at night.
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Bien situé et abordable

Bien situé et abordable. Cependant il n'y avait pas s'eau chaude et de lumière dans la chambre de bain. Cepandant le personel était courtois et l'hotel est bien situé près de la garre d'autobus et des marchés.
Verified review

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from the tourist traps

We walked, we saw, we ate, we siesta'd and we didn't get bothered people asking us to buy trinkets and t-shirts. This hotel is in a perfect location to walk to anything you want in el Centro. We walked to the ferry to Isla Mujeres, to playa del nina, and to plaza de palapa. If you are not in the mood to walk, it is quite easy to catch a cab or a bus as it is only a few block to the main ADO terminal. Market 23 across the street is what market 28 should be.
Verified review

6/10 Okay

Ignacio

Disliked: Cleanliness, property conditions & facilities, room comfort

apropiada relación precio-calidad

Buena ubicación cerca de la estación de autobuses que te comunica con el aeropuerto. Ruidoso (junto a un mercado con música). Pero apropiada relación calidad-precio
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wasn't bad... just a little bit old, obviously you are not paying the fancy place, so you can't complain, but just for sleeping and showering... it's ok, I guess
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Re malo

Es lo peor que he visto, no dure 10 min y salí a buscar otro hotel, aparte se quedaron con el dinero que cancele sin pasar en este lugar ni una noche, lo resumo como lo peor de lo peor
Verified review

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't trust web sites hotels

Ugly and dirty, very dirty. The price was higher than other hotels cleanest and in a better condition. The morning, afternoon and night front desk employees was very helpful. That it's ; /
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel muy viejo cerca al ADO

El personal del hotel amable, pero las instalaciones muy viejas, se podian sentir los resortes de los colchones en la espalda. El baño terrible, muy feo y no lo limpiaban bien. Solo habia internet en la recepción y las habitaciones cercanas donde llegaba la señal.
Verified review

4/10 Poor

すすみた

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

バスターミナルに近い

シャワーのお湯の出は最高でしたが、ベットカバーがカビていました。expediaで予約して行ったにも関わらず、予約がなされておらず、さらに、80ペソ上乗せで払わされました。
Verified review

6/10 Okay

Al

It met my expectations.

I am an old gringo and a thrifty traveler. The less I spend on a room the longer I can stay and the more I can do. It is frequently a fine line between a clean, comfortable safe and cheap. I do not speak Spanish making thinks a little more difficult. Down town Cancun is not for everybody. It is a matter of expectations. If you expect Crystal shining tile floors and having people faun over you and carry you luggage this place and down town are not for you. If you want clean safe and cheap. Bingo you got it. The only problem was transportation. The taxi/shuttle did not know where it was at. Despite having the name and address carefully typed out for them. A travel tip always have the hotel name and address typed out in the native language. They tried to sell me a taxi for $68 USD instead of a shuttle for $17. Since they did not know where it was and it was not at the beach, read at least $100 USD a night they implied it was dirty an in a bad area. I hung tough and it was neither.