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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools

Where to?

Dates

June 2025

July 2025

2 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Good

Popular amenities

includes taxes & fees

25 June - 26 June

Explore the area

Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500

Moon Palace Golf Club
‪15 min drive‬
Puerto Morelos Beach
‪21 min drive‬
Petempich Bay
‪24 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪23 min drive‬

Room options

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

Good

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

55 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

55 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Honeymoon Suite Ocean View Diamond Club

Good

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

55 sq m
Ocean view
Sleeps 2
1 King Bed

Luxury Junior Suite

Good

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

52 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

55 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out Diamond Club

Exceptional

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

55 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Very good

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

117 sq m
Ocean view
Sleeps 3
1 Double Sofa Bed and 1 King Bed

Luxury Junior Suite Ocean View

Good

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

52 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Diamond Club

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

52 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

Very good

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

55 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

52 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

Excellent

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Blackout curtains

Ceiling fan

52 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Gourmet Marche, is open for breakfast, lunch and dinner. With 5 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 indoor tennis courts and nightclub. A conference centre and a business centre are among the business amenities offered. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Xoximilco.

What's nearby

Xoximilco - 14 min drive - 10.6 km
Moon Palace Golf Club - 15 min drive - 11.2 km
Puerto Morelos Beach - 21 min drive - 17.8 km
Petempich Bay - 24 min drive - 14.7 km
Puerto Morelos Town Square - 25 min drive - 21.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

‪Grand Lobby Bar - ‬15 min drive
‪Grand Central Buffet - ‬17 min drive
‪Agave Mexican Cuisine - ‬16 min walk
‪The Grill - ‬17 min drive
‪Cusco - ‬18 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

343 guestrooms or units

4 levels

10 dining venues

5 bars on the beach

2 bars by the pool

6 swim-up bars

4 bars or lounges

Built in 2014

Buffet breakfast (free)

Casino

Nightclub

Deli

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Library

Terrace

Garden

BBQ grill(s)

Outdoor picnic space

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Coffee shop

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
10 restaurants
2 poolside bars
4 bars/lounges
5 beach bars
6 swim-up bars
A coffee shop/cafe
Couples/private dining
Snack bar/deli

Restaurants on site

Gourmet Marche
Grazie Italian Trattoria
Hunter Steak House
Taj | Indian Cuisine
Zen

Things to do

12 slot machines
18-hole adjacent golf course
2 outdoor pools
3 indoor tennis courts
8 gaming tables
Billiards/pool table
Casino
Designer stores
Full-service spa
Health club
Hot tub
Kayaking
Library
Nightclub
Sauna
Scuba diving
Shopping
Snorkelling
Yoga classes

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
Lift (102 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel

4 floors
Banquet hall
Beaux Arts architecture
Built in 2014
Designated smoking areas (fines apply)
Reception hall

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

49-inch plasma TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:

Business centre
Exterior
Front desk
Hallway
Lobby
Meeting facilities
Selected guestrooms
Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash.

We should mention

Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos

Hideaway Royalton Adults All Inclusive

Hideaway Royalton Adults Puerto Morelos

Hideaway Royalton Adults

Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos

Hideaway Royalton Riviera Cancun All Inclusive

Hideaway Royalton Riviera Cancun Puerto Morelos

Hideaway Royalton Riviera Cancun

Hideaway at Royalton Riviera Cancun Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun All Inclusive Adults Only

Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

As of 24 June 2025, prices found for a 1-night stay for 2 adults at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only on 25 June 2025 start from AU$433.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Yep, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

The closest beach to Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is Delfines Beach (14.4 km).

Is there a spa on site at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Yep, The Royal Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a pool?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The property will be renovating the swimming pool from August 18 2025 until December 6 2025 (completion date subject to change).

What luxury perks are available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only features 5 beach bars, 2 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only.

Is Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only family-friendly?

No, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

No, but there are Jetted bath in the guestrooms.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only serve breakfast?

Yep, complimentary buffet brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

No, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Relax with a coldie at the 5 beach bars, 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

No, pets and service animals are not allowed.

Is there a golf course on site at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

There is a golf course next to Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only.

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

7.4

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Ernika

26 Mar 2025

Stayed 3 nights in Mar 2025

8/10 Good

Jeremy

25 Mar 2025

Liked: Amenities

The property and location are great. Only minor issues are with the sports bar. Most of the time they sisnt have games on. Other main complaint is they did not have any Light beer.

Stayed 5 nights in Mar 2025

10/10 Excellent

Sidney

24 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very welcoming staff

Stayed 3 nights in Mar 2025

10/10 Excellent

Shane Richard

Travelled with family

23 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked 4 rooms with family. Very clean very safe. Staff was very helpful and friendly. Reservation is required for dinners at the restaurants but always a buffet option open if you can’t get a reservation. Drinks were good. Casino was fun.

Stayed 5 nights in Mar 2025

6/10 Okay

Jon Rachid

23 Mar 2025

Stayed 3 nights in Mar 2025

2/10 Terrible

Farhana

21 Mar 2025

Disliked: Staff & service

Stayed 6 nights in Mar 2025

8/10 Good

Cindy Margaret

Travelled with group

19 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very good, the food was excellent. We had a wonderful week here. The beaches were clean and beautiful.

Stayed 7 nights in Mar 2025

4/10 Poor

Robert

16 Mar 2025

Disliked: Staff & service

Stayed 7 nights in Mar 2025

8/10 Good

Sidney Hope

Travelled with group

13 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach was worse than the other resorts in the area I’ve stayed at. Not the resort’s fault, just a worse location. Staff did a good job of keeping the resort clean, but during a bubble party at the main pool I stepped on broken glass IN the pool, which even kids attended which is very unsafe.

Stayed 5 nights in Mar 2025

10/10 Excellent

Cass

12 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

8/10 Good

Alondra

5 Mar 2025

Liked: Cleanliness

Stayed 4 nights in Feb 2025

8/10 Good

Amanda

3 Mar 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Feb 2025

6/10 Okay

Breanna

Travelled with family

27 Feb 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property but too many flaws. The adults only is limited to one side, there definitely are kids around. Food is mid at every restaurant. Check in is at 3, my room wasn’t ready til 5. They ran out of towels for the beach twice. Escalator was broken for 2 days. And last but not least the wristband/room key stopped working in the middle of my stay. Just too many inconveniences for the money I spent.

Stayed 3 nights in Feb 2025

10/10 Excellent

Lucy

22 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The resort itself it very clean and the staff is friendly and willing to help at all times . We dined at Dorado and the steak house and both were very dissapointing .One should not need to go to the buffet after eating at these restaurants . We were at Hideaway and upgraded to Diamond club so we were expecting a higher level of dining .We stayed there five years ago and found the food was much better at that time . Our butlers were superb .Luis and Ulise were very attentive and listened to our concerns and filed reports on our behalf . I would certainly request them both should you decide to book a trip .

Stayed 4 nights in Feb 2025

4/10 Poor

Thomas, McCook

Travelled with group

20 Feb 2025

Disliked: Amenities, property conditions & facilities

It took us over 3 hours to check in. We were fortunate to have a room. Many did not. our friends we were traveling with had a dirty room upon waiting for 3 hours to check in. I fell and injured my replaced knee due to poor lighting. the concrete outside was very unlevel where it had been repaired thus making falling very easy. We saw many people fall. The restaurant app was a joke. It shows that there was 11 restaurants but never saw any from the other resorts on our app. They wee always booked when checking to make them. I will not reccomend this property to anyone and will never travel back to it.

Stayed 6 nights in Feb 2025

8/10 Good

James

Travelled with partner

14 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Adult only pool could have been bigger. Service for breakfast at the adult only restaurant was poor and so was food. Turn this into a buffet. Pool beds were all reserved by 7:00a.m. and trying to get one was a joke. Main buffet was excellent and food at the restaurants generally was good. Menu at tex-mex was poor and whatever passed for fries was terrible. Room was excellent, but headset on phone was missing its cord. Waiter Rogellio? at adult pool was excellent and attentive.

Stayed 7 nights in Feb 2025

8/10 Good

Prabhjot

12 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Feb 2025

4/10 Poor

Emmanuel

10 Feb 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Very nice stuff Terrible smell everywhere

Stayed 5 nights in Dec 2024

10/10 Excellent

Mariela

Travelled with family

10 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place to stay in very cleans lots to do in the hotel. The only problem we had was with the servers in the pm in the buffet they would completely ignore us and didn’t bother to ask how we were doing or bring us drinks and they would try to say that we couldn’t be in the buffet! The am staff in the morning was amazing we would always try to find Angel he was always friendly and we also love Jacinto in the bar area really fun and friendly! I would recommend the Royalton Hotel!

Stayed 3 nights in Feb 2025

10/10 Excellent

Norkis

Travelled with partner

8 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fue una linda experiencia gracias

Stayed 4 nights in Jan 2025

8/10 Good

Richard

Travelled with family

4 Feb 2025

Liked: Staff & service, amenities, property conditions & facilities

Service staff is very good. They need to enforce the policy for reserving loungers at the pools and have it done by the pool butler.

Stayed 6 nights in Jan 2025

6/10 Okay

Jessica

3 Feb 2025

Liked: Property conditions & facilities

Stayed 2 nights in Jan 2025

10/10 Excellent

Geoffrey

2 Feb 2025

Liked: Cleanliness, staff & service, amenities

Exceptional service. Great food. The property is beautiful but looking a little worn and in need of renovation. Loved my stay. Second time there and the suite with the swim out pool in the Hideaway was fantastic.

Stayed 9 nights in Nov 2024

6/10 Okay

Teisha, Lakewood

Travelled with group

30 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a nice resort with a great staff but the app did not work to make dinner reservations and they don’t take dinner reservations in person. Also there are a ton of kids so if you are looking for an adults only this is not the place to stay.

Stayed 7 nights in Jan 2025

8/10 Good

stephan

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Food

Stayed 4 nights in Jan 2025

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

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Luxury Suite Swim Out

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View all photos for Luxury Suite Swim Out Diamond Club

Luxury Suite Swim Out Diamond Club

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View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

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View all photos for Luxury Junior Suite Ocean View

Luxury Junior Suite Ocean View

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View all photos for Luxury Junior Suite Diamond Club

Luxury Junior Suite Diamond Club

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View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi

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View all photos for Luxury Junior Suite Swim Out

Luxury Junior Suite Swim Out

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View all photos for Luxury Junior Suite Ocean View Diamond Club

Luxury Junior Suite Ocean View Diamond Club

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Dreams Jade Resort & Spa - All Inclusive

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Puerto Morelos

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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

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