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4.1 out of 5

"The 2 bed family unit we stayed in block 4 / was in need of serious maintenance. I am talking torn ripped mouldy outdoor furniture, mould in air vents ... " More

By a verified traveller on Mon 20 Jun 2022

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Hotel Description

A luxury stay in Cairns awaits you at Imagine Drift Palm Cove. You'll be steps from Palm Cove Beach and 2.8 km (1.8 mi) from Clifton Beach. Highlights at this beachfront aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with digital channels, along with free WiFi, a balcony or patio, and a ceiling fan. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A safe, a hair dryer, and an iron/ironing board are also available. Weekly housekeeping is available.

Spend the day at the beach and enjoy the onsite gym, spa tub, and kids' swimming pool. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Palm Cove aparthotel, you'll be 13.1 km (8.2 mi) from Great Barrier Reef.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$359* Per night/room 20 Jul. - 21 Jul.

Executive Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

Family Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Imagine Drift Palm Cove ratings based on 222 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Imagine Drift Palm Cove

Everyone (96) Couples (63) Family (55)
3 out of 5
The 2 bed family unit we stayed in block 4 / was in need of serious maintenance. I am talking torn ripped mouldy outdoor furniture, mould in air vents, spider webs on all outdoor area. The location pool surrounds are excellent. The staff were good. They need a furniture trolley at every floor. level!!cause it’s a long way at 87 to push a suitcase. They are trying hard. New pool deck and noise was not an issue for me. But filthy curtains and furniture is!

Posted by on 20 Jun. 2022

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Comment from Hotel Management

21 Jun. 2022 by Imagine Drift Team

Dear Kim, Thank you for taking the time to provide us with your feedback. We are sorry to hear that you had not enjoyed your stay with us. Your comments regarding the state of the apartment have been passed onto our Housekeeping supervisor and management team to review. Kind regards

5 out of 5
A great property and location. The resort pool is stunning and my loft apartment had lovely views over the pool

Posted by on 5 Jun. 2022

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Comment from Hotel Management

6 Jun. 2022 by Michelle

Hi Carly, Thank you for a lovely review of your stay. We are pleased you enjoyed it and look forward to having you return again someday. Kind Regards Imagine Drift Reservations Team

4 out of 5
Relaxing no fuss. When pool deck is complete it will be really good.

Posted by on 29 May 2022

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Comment from Hotel Management

29 May 2022 by Imagine Drift

Dear Shane, Thank you for your review of Imagine Drift, we are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future. Kind Regards,

2 out of 5
Lifts were broken down and not overly clean

Posted by on 26 May 2022

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Comment from Hotel Management

27 May 2022 by Imagine Drift

Dear Peter, Thank you for your review of Imagine Drift, we are sorry to hear that you had not enjoyed your recent stay with us. Unfortunately, due to unforeseen circumstances the lift had broken down. We are thankful that there is another lift to gain access in the building. The contractors are hard at work trying to fix the lift. Thank you,

4 out of 5
Great pool. Friendly staff. Management could supply more items in the apartment such as a broom and tea towel to maintain the unit.

Posted by on 18 May 2022

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Comment from Hotel Management

19 May 2022 by Michelle

Thankyou for your feedback, we appreciate your kind words! There are normally tea towels and a broom as well as a dustpan so apologies your room did not have these items available for you. Kind Regard's Imagine Drift

4 out of 5
we liked the friendly service, rooms were well equipment with a nice balcony and the grounds were nice. We didn't like the fact that there was no warning that there were works going on at the pool, effectively halving the amount of space for guest. I would have appreciated being advised and perhaps a discount accordingly!

Posted by on 13 Apr. 2022

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Comment from Hotel Management

14 Apr. 2022 by Imagine Drift

Dear Brendan, Thank you for your review of Imagine Drift, we are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful feedback about the service, and rooms. Unfortunately, the pool deck was in need to replacement. We have ensured during this time that the pool and must of the deck is open for guest. We do hope to welcome you back again in the future. Kind Regards,

3 out of 5
Overall it was an average stay

Posted by on 12 Apr. 2022

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Comment from Hotel Management

13 Apr. 2022 by Imagine Drift

Dear Sarah, Thank you for your review of Imagine Drift. We hope to welcome you back again in the future. Kind Regards,

2 out of 5
We stay at Palm Cove all the time and this hotel was by far our least favourite. Room was tired and not clean, view of a parking lot. We asked to change and was refused even when we found old food under the bed. Great location but the pool was under construction so no kiddie pool for our toddler. We weren’t aware of that when we made the booking. Overall, we will be booking elsewhere next time

Posted by on 8 Apr. 2022

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Comment from Hotel Management

9 Apr. 2022 by Imagine Drift

Dear Jeanna, Thank you for your review of Imagine Drift, we are sorry to hear that you had not enjoyed your stay with us. Thank you for the feedback that you have provided, this is not up to our standard and our housekeeping team have been spoken too. We are in the process of having a refresh to rooms in the near in future. Unfortunately, we do not guarantee pool facing rooms, rooms have a number of different views from pool, street or carpark. The pool deck is currently getting replaced however is completed in sections to ensure the pool and most of the deck will stay open. Thank you,

1 out of 5
Would not recommend staying here. The decking that surrounds pool area and walkways is very dangerous. Maintenance is not up to scratch and property is unsafe, especially for children. My leg fell through a piece of decking near pool area while walking. Being 19 weeks pregnant at the time, I was extremely lucky I only received cuts, scratches and bruising. Staff did not seem to care, didn’t even offer ice for my injuries. It was not just one section of the deck that was unsafe, it is all old and moves under your feet as you walk. When checking out no apology was offered. I subsequently raised a complaint and nothing was done. They were more concerned about the deck than they were about my injuries. This complete lack of care or concern is disappointing and unacceptable.

Posted by on 22 Mar. 2022

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Comment from Hotel Management

27 Mar. 2022 by Imagine Drift

Dear Hannah, Thank you for your review. The staff member that you saw help you when this occurred, also two other staff members saw you and offered first aid and ice for your leg. Staff members were trying to help you as much as we could and offer to call the ambulance if you required. Thank you,

4 out of 5
Property location is perfect

Posted by on 16 Mar. 2022

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Comment from Hotel Management

17 Mar. 2022 by Michelle

Thank you Tracy, your feedback is appreciated. We look forward to welcoming you back again someday. Kind Regards Imagine Drift Reservations Team

Property Features

Imagine Drift Palm Cove offers its guests a children's pool, an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. There are 3 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Imagine Drift Palm Cove. Free self parking is available. This 4-star Cairns aparthotel is smoke free.

  • 65 guestrooms or units
  • 4 levels
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Imagine Drift Palm Cove offers 65 accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 40-inch flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Imagine Drift Palm Cove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44 per night.
  • Cribs (infant beds) are available for AUD 20 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, Eurocard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 30 per person (one-way)
  • Airport shuttle fee per child: AUD 10 (one-way), (up to 15 years old)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 44 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Imagine Drift Palm Cove Apartment
  • Grand Mercure Rockford Esplanade Palm Cove Apartment
  • Mercure Rockford Esplanade
  • Mercure Rockford Esplanade Apartment
  • Palm Cove Grand Mercure
  • Grand Mercure Rockford Esplanade Hotel Palm Cove
  • Mercure Hotel Palm Cove
  • Mercure Palm Cove
  • Grand Mercure Rockford Esplanade Apartment
  • Grand Mercure Rockford Esplanade
  • Imagine Drift Apartment
  • Imagine Drift
  • Imagine Drift Palm Cove Palm Cove
  • Imagine Drift Palm Cove Aparthotel
  • Imagine Drift Palm Cove Aparthotel Palm Cove

You should know

  • Pool access available from 7 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.