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4.2 out of 5

"Great spot and great facilities. Bathrooms could be a bit cleaner… also in-room technology is outdated " More

By a verified traveller on Thu 06 Jan 2022

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Hotel Description

A luxury stay in Cairns awaits you at Imagine Drift Palm Cove. You'll be steps from Palm Cove Beach and 2.8 km (1.8 mi) from Clifton Beach. Highlights at this beachfront property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with digital channels, along with free WiFi, a balcony or patio, and a ceiling fan. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A safe, a hair dryer, and an iron/ironing board are also available. Weekly housekeeping is available.

Spend the day at the beach and enjoy the onsite gym, spa tub, and kids' swimming pool. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Palm Cove property, you'll be 13.1 km (8.2 mi) from Great Barrier Reef.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$149* Per night/room 30 Jan. - 31 Jan.

Executive Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

Family Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Imagine Drift Palm Cove ratings based on 198 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Imagine Drift Palm Cove

Everyone (90) Couples (61) Family (44)
4 out of 5
Great spot and great facilities. Bathrooms could be a bit cleaner… also in-room technology is outdated

Posted by on 6 Jan. 2022

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Comment from Hotel Management

8 Jan. 2022 by Imagine Drift

Dear Chris, Thank you for your recent review of Imagine Drift. We are happy to hear that you had enjoyed your recent stay with us. Thank you for the feedback regarding the bathroom and the in room technology. We hope to welcome you back again in the future. Kind Regards,

5 out of 5
We stayed here for a week. We really enjoyed our stay. We strongly recommend this resort for your holidays.

Posted by on 31 Dec. 2021

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Comment from Hotel Management

1 Jan. 2022 by Imagine Drift

Dear Vi, Thank you for your recent review of Imagine Drift. We are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments that you have made. We hope to welcome you back again in the future.

3 out of 5
The reception staff was not friendly and I request extra roll away bed but was told didn’t get my request. So at reception. I ask for roll away bed and was charged additional approx $44 per day for 3 days and still during interrogate and was asked how many people are staying and why I need the rollaway bed. Was disappointing as I paid for the roll away bed and need to justify the reason. Also amenities was lacking, no housekeeping and when I ask for extra bath towel and pool towel , was told to bring back the old to exchange for new (was the same kady at reception and did our roll away bed), didn’t get get game but she was quite a big lady and not friendly. I have stayed at drift previously few years ago and back then had good experience and staff was friendly. Was disappointed this time during my stay.

Posted by on 30 Dec. 2021

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Comment from Hotel Management

31 Dec. 2021 by Imagine Drift

Dear Rachel, Thank you for your recent review of Imagine Drift. We are sorry to hear that you had not enjoyed your recent stay with us. I apologies that you felt the staff member was not friendly. Housekeeping is not a daily service we offer as we are self contained units. However, if guest require new toweling we offer an exchange system at reception. We do hope to welcome you back in the future. Kind Regards,

5 out of 5
This is our second time here for a family break. One of the best pools in Palm Cove and we know, we tried most of them! Great location, great facility, great price. Only thing that would make it better is the bed configurations options, with only two queen beds its tough to take a family with two teen kids. Rooms need to have king or two single options and charge a little more, it would be way more comfortable. Next visit we will stay there again no problem at all.

Posted by on 19 Dec. 2021

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Comment from Hotel Management

30 Dec. 2021 by Kirsty.

Dear Michael, Thank you for your wonderful feedback regarding your stay. We are happy to hear you enjoyed your stay with us again! We do have a few rooms that do have 1 king and 2 singles configuration. Please advise the Imagine Drift team when making your next booking that you request a room with the 2 singles.

5 out of 5
The pool and surrounding gardens were beautiful loved looking out over the verandah at the pool area very relaxing will definitely be back

Posted by on 11 Dec. 2021

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Comment from Hotel Management

17 Dec. 2021 by Imagine Drift

Dear Joanne, Thank you for your recent review of Imagine Drift, we are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments about our pool and gardens. We hope to welcome you back in the future. Kind Regards,

5 out of 5
We loved our stay at Imagine Drift Palm Cove. Excellent location with a number of good restaurants and cafes to walk to, and prime spot for the Palm Cove markets on Sunday’s. The resort is beautiful, an amazing outdoor pool area with plenty greenery and it’s own family of green tree frogs. Staff at the front desk were very friendly during check in/out, and were available all day for any needs. Our room was great, very clean. Room for feedback - the kitchen utensils etc could be better. We had plenty of drinking classes and mugs, but only 1 of other things e.g 1 bowl, 1 dinner plate. Made it difficult to prepare any kind of meal. We loved our stay however and we will definitely be returning to this resort, thank you

Posted by on 10 Dec. 2021

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Comment from Hotel Management

17 Dec. 2021 by Imagine Drift

Dear Ashely, Thank you for your recent review of Imagine Drift, we are happy to hear that you had enjoyed your recent stay with us. Thank you for the feedback regarding the kitchen utensils, we are currently doing stock take on these items. We are glad to hear that you had enjoyed the area and the pool. We hope to welcome you back again in the future. Kind Regards,

5 out of 5
The pool is amazing and the location stunning , in all it’s about 3 star on condition , don’t expect views, if we hadn’t been upgraded because the bedding was actually dirty and there were previous guests clothes still in drawers we would have paid to go somewhere else

Posted by on 2 Dec. 2021

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Comment from Hotel Management

17 Dec. 2021 by Imagine Drift

Dear Aaron, Thank you for your recent review of Imagine Drift. We are sorry to hear that your first expression of us was not to standard, but we are glad to hear that we were able to change your view during your stay. We hope to welcome you back again in the future. Kind Regards,

4 out of 5
Great location right on the esplanade in Palm Cove. Lots of dining options nearby. The accommodation was great and staff were helpful and friendly. A big central pool makes this a great choice for families.

Posted by on 31 Oct. 2021

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Comment from Hotel Management

17 Dec. 2021 by Imagine Drift

Dear Russell, Thank you for your review of Imagine Drift. We are happy to hear that you had enjoyed your stay with us. We hope to welcome you back in the future. Kind Regards,

5 out of 5
The staff were so accommodating and helpful. Was nice to be met with a smile. We stayed 2 extra nights and nothing was too hard for them.

Posted by on 12 Oct. 2021

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5 out of 5
The pool could have been scooped more often for floating leaves etc, and frah milk rather than uht

Posted by on 10 Oct. 2021

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Property Features

Imagine Drift Palm Cove offers its guests a children's pool, an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. There are 3 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Imagine Drift Palm Cove. Free self parking is available. This 4-star Cairns apartment is smoke free.

  • 65 guestrooms or units
  • 4 levels
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Imagine Drift Palm Cove offers 65 accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 40-inch flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44 per night.
  • Cribs (infant beds) are available for AUD 20 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, Eurocard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 30 per person (one-way)
  • Airport shuttle fee per child: AUD 10 (one-way), (up to 15 years old)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 44 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Imagine Drift Palm Cove Apartment
  • Grand Mercure Rockford Esplanade Palm Cove Apartment
  • Mercure Rockford Esplanade
  • Mercure Rockford Esplanade Apartment
  • Palm Cove Grand Mercure
  • Grand Mercure Rockford Esplanade Hotel Palm Cove
  • Mercure Hotel Palm Cove
  • Mercure Palm Cove
  • Grand Mercure Rockford Esplanade Apartment
  • Grand Mercure Rockford Esplanade
  • Imagine Drift Apartment
  • Imagine Drift
  • Imagine Drift Palm Cove Palm Cove
  • Imagine Drift Palm Cove Aparthotel
  • Imagine Drift Palm Cove Aparthotel Palm Cove

You should know

  • Imagine Drift Palm Cove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 7 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.