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4.6 out of 5

"The rooms absolutely beautiful, the view was amazing. Very comfortable beds. The hotel has everything you need. Staff were great!! Everything is walki ... " More

By a verified traveller on Tue 24 Oct 2023

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pullman Reef Hotel Casino. Within steps you'll find Cairns Esplanade and Reef Fleet Terminal within a short 5-minute stroll. Highlights at this family-friendly hotel include 5 restaurants, 3 bars/lounges, and a casino.

The fine-dining restaurant, Tamarind, serves Fusion cuisine and is open for breakfast and dinner. Enjoy the outdoor swimming pool, gym, sauna, and pool loungers. 4080 square feet (379 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a 24-hour business center and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:30 AM and on weekends between 6:30 AM and 11:30 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 5-star Cairns Central Business District hotel, attractions include Cairns Marlin Marina and Cairns Central Shopping Centre.

Superior room, 1 King Size Bed, City Views with Spa bath

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$247* Per night/room 9 Apr. - 10 Apr.

Junior King Suite, City Views, 1 king bed with double spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King size bed, Pool Views with spa bath

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Twin Suite, 2 Double size beds with Double Spa Bath

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior room, 2 King Single Size Beds City Views with Spa Bath

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Pullman Reef Hotel Casino ratings based on 189 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Reef Hotel Casino

Everyone (134) Couples (42) Family (11)
5 out of 5

Posted by on 6 Mar. 2024

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5 out of 5
The rooms absolutely beautiful, the view was amazing. Very comfortable beds. The hotel has everything you need. Staff were great!! Everything is walking distance. Would definitely recommend. We can't wait to come back.

Posted by on 24 Oct. 2023

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4 out of 5
Easy acess to everything

Posted by on 11 Sep. 2023

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Comment from Hotel Management

16 Sep. 2023 by Wayne Reynolds

Dear Deborah,Thank you so much for choosing to stay with us. I am pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future.Sincerely,Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

5 out of 5
It was convenient for my daughter and I to attend her senior formal.

Posted by on 1 Sep. 2023

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Comment from Hotel Management

4 Sep. 2023 by Wayne

Dear Layna,Thank you so much for taking the time to review your recent stay here with us. I am glad you had a great time with your daughter attending her senior formal as well. We look forward to having the opportunity to welcome you back again soon.Sincerely,Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

4 out of 5
decor a bit outdated

Posted by on 13 Aug. 2023

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Comment from Hotel Management

22 Aug. 2023 by Wayne

Dear Mark,Thank you so much for choosing to stay with us. I am sorry you felt the decor is dated but I do hope that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future.Sincerely,Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

5 out of 5
We had a wonderful time could not fault anything

Posted by on 4 Aug. 2023

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Comment from Hotel Management

4 Aug. 2023 by Wayne

Dear Joyce,Thank you for wonderful comments that you have made about our staff and hotel. It's great to hear that they were all so helpful throughout your stay with us. Sincerely,Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

5 out of 5
I cannot fault the Pullman Reef Hotel Casino. Staff were very friendly & helpful & were always willing to assist when asked a question. I must say it was very clean & tidy at all times. Will definitely stay here again.

Posted by on 22 Jul. 2023

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Comment from Hotel Management

4 Aug. 2023 by Wayne

Dear Carmosina,Thank you so much for taking the time to review your recent stay here with us. We really do appreciate your feedback and will share this with the team as we strive to always improve our products and services available. Thank you also for positively highlighting the level of service you received at the hotel.We look forward to having the opportunity to welcome you back again soon.Sincerely,Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

5 out of 5
Breakfast!! Yum!

Posted by on 28 Jun. 2023

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Comment from Hotel Management

28 Jun. 2023 by Wayne

Dear Cathryn,Thank you for the great review of our hotel and the breakfast in particular. I will be sure to pass your feedback to our amazing chefs.We look forward to welcoming you again soon.Sincerely,Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

4 out of 5

Posted by on 26 Jun. 2023

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Comment from Hotel Management

23 Jul. 2023 by Wayne

Dear Phillip,Thank you so much for choosing to stay with us. I am pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future.Sincerely,Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

5 out of 5

Posted by on 28 May 2023

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Comment from Hotel Management

31 May 2023 by Wayne

Dear Robert,Thank you so much for choosing to stay with us. I am pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future.Regards,Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

About the Pullman Reef Hotel Casino

Location 35-41 Wharf Street, Cairns, QLD 4870

Property Features

Pullman Reef Hotel Casino offers its guests an outdoor pool, a sauna, and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 4080 square feet (379 square meters) and includes a conference center. A casino, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Pullman Reef Hotel Casino. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 127 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 4080 sq ft of conference space
  • 379 sq m of conference space
  • Built in 1996
  • Casino
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Cairns Station (1.4 km / 0.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pullman Reef Hotel Casino offers 127 accommodations with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Electric kettle
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:30 AM and on weekends from 6:30 AM to 11:30 AM.

Tamarind - This fine-dining restaurant specializes in Fusion cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Flinders Bar and Grill - This bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 74.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Car not required
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 39 per person
  • Self parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 74.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Casino Hotel
  • Pullman Casino Reef Hotel
  • Pullman Hotel Casino
  • Pullman Reef
  • Pullman Reef Casino
  • Pullman Reef Casino Cairns
  • Pullman Reef Casino Hotel
  • Pullman Reef Hotel
  • Pullman Reef Hotel Casino
  • Pullman Reef Hotel Casino Cairns
  • Accor Reef Hotel
  • Cairns Sofitel
  • Pullman Reef Hotel Cairns
  • Sofitel Cairns
  • Pullman Reef Casino Cairns
  • Pullman Reef Hotel Casino Hotel
  • Pullman Reef Hotel Casino Cairns
  • Pullman Reef Hotel Casino Hotel Cairns

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.