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citizenM Boston Back Bay

4.0 star property
Hotel with a restaurant, steps from Newbury Street

Photo gallery for citizenM Boston Back Bay

International cuisine
Property amenity
View from property
Lobby
Room, 1 King Bed (High Floor)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Bar
The current price is AU$181
includes taxes & fees
29 Jan - 30 Jan

Explore the area

View map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Berklee College of Music
    ‪3 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Hydromassage showerhead
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Hydromassage showerhead
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Hydromassage showerhead
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Hydromassage showerhead
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Boston

CitizenM Boston Back Bay places you steps from Newbury Street and within a 10-minute stroll of The Shops at Prudential Center. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The restaurant, canteenM, serves international cuisine. At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a 15-minute walk of this 4-property class Fenway–Kenmore hotel include Fenway Park and Copley Square.

What's nearby

  • Newbury Street - 1 min walk - 0.1 km
  • Berklee College of Music - 3 min walk - 0.3 km
  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪The Bebop - ‬3 min walk

About this property

citizenM Boston Back Bay

Hotel with a restaurant, steps from Newbury Street
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

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Copley Square Hotel, a FOUND Hotel
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
4.3 out of 5, Excellent, 3,921 reviews
The price is AU$127
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

What is the cancellation policy at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Boston Back Bay?

As of 25 Jan 2026, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on 29 Jan 2026 start from AU$180.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Boston Back Bay?

The closest beach to citizenM Boston Back Bay is Revere Beach (10.2 km).

What makes citizenM Boston Back Bay a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Boston Back Bay.

Does citizenM Boston Back Bay serve breakfast?

Yeah, buffet brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at citizenM Boston Back Bay?

No, citizenM Boston Back Bay does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Boston Back Bay?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM Boston Back Bay?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Boston Back Bay?

No, pets are not allowed.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1732 out of 2256 reviews
Rating 8 - Good. 343 out of 2256 reviews
Rating 6 - Okay. 111 out of 2256 reviews
Rating 4 - Poor. 32 out of 2256 reviews
Rating 2 - Terrible. 38 out of 2256 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Erik

Stayed 2 nights in Oct 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Gloria

Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2025

10/10 Excellent

Diana

Stayed 2 nights in Oct 2025

6/10 Okay

SEMEE, Buena Park

Stayed 2 nights in Oct 2025

10/10 Excellent

Natasha

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 2 nights in Oct 2025

2/10 Terrible

Kendall

Stayed 2 nights in Oct 2025

10/10 Excellent

Keyla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and location.
Stayed 1 night in Sep 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Will definitely be returning!
Stayed 3 nights in Oct 2025

10/10 Excellent

Zhenshan

Stayed 3 nights in Oct 2025

10/10 Excellent

Roman

Stayed 4 nights in Sep 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great hotel in a fantastic spot. Right on Mass Ave and Newbury St. you can easily walk to all the shopping and restaurants the area. There is also a T stop right across the street. The hotel staff was great, friendly, and informative. The hotel itself has great common areas to have a coffee or cocktail and relax. The room was not large but efficient. The views from our room were spectacular and it was very quiet. This will be my go to hotel when I'm in Boston.
Stayed 2 nights in Aug 2025

4/10 Poor

Ryan, Rogers

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Broken elevators. Expect to wait on room at your arrival and walk multiple flights of stairs to and from your room
Stayed 1 night in Sep 2025

8/10 Good

James

Stayed 2 nights in Oct 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, beds were very comfortable, so convenient to so many things!
Stayed 4 nights in Oct 2025

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Please provide cups or glasses in the hotel room.
Stayed 1 night in Oct 2025

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! It was in the perfect location, safe area and the room was small but had everything one could ask for. I loved the unique design of the hotel and the woman at the front desk even allowed us to check in a couple hours early for no charge! Excellent service and I would definitely stay here on my next trip back to Boston!
Stayed 1 night in Oct 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, shops nearby, location
Stayed 3 nights in Oct 2025

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Loved the check in/ check out setup. Very friendly staff. Loved the blackout system in the room, helps rest better.
Stayed 3 nights in Oct 2025

10/10 Excellent

Joseph

Stayed 2 nights in Sep 2025

10/10 Excellent

Robin

Stayed 2 nights in Oct 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfy bed with amazing window views. Loved how the T was right outside.
Stayed 3 nights in Oct 2025