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The Sens Tulum Riviera By Oasis

4.0 star property
Family-friendly resort on the beach, with 2 outdoor pools

Photo gallery for The Sens Tulum Riviera By Oasis

2 outdoor pools, free pool cabanas, pool umbrellas
Exterior
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Private beach, white sand, beach cabanas, beach umbrellas
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Pool
  • Bar
  • Spa
  • Housekeeping

Explore the area

Map
Km 252 Carret. Chetumal - Pto. Juárez, Akumal, QROO, 77780
  • Riviera Maya Golf Club
    ‪4 min drive‬
  • Akumal Beach
    ‪5 min drive‬
  • Half Moon Bay
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪67 min drive‬

Room options

View all photos for Sens Ocean Front

Sens Ocean Front

Sens Ocean Front

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
Free bottled water
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sens Standard

Sens Standard

Sens Standard

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
Free bottled water
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Junior Suite

Sian Kaan Junior Suite

Sian Kaan Junior Suite

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Sian Kaan Master Suite

Sian Kaan Master Suite

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 35.26 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Akumal

An all-inclusive stay in Akumal awaits you at The Sens Tulum Riviera By Oasis. You'll be 3.2 km (2 mi) from Akumal Beach and 2.1 km (1.3 mi) from Riviera Maya Golf Club. Highlights at this beachfront resort include 8 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Kin Ha can include hot stone massages, beachside massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site free kids' club and kids' swimming pool. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 4-property class Akumal resort include Xel-Há Park and Half Moon Bay.
View more Resorts in AkumalOpens in a new window

What's nearby

  • Riviera Maya Golf Club - 4 min drive - 3.6 km
  • Aktun Chen - 4 min drive - 3.6 km
  • Akumal Beach - 5 min drive - 4.0 km
  • Yal-ku Lagoon - 9 min drive - 6.3 km
  • Half Moon Bay - 12 min drive - 5.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬8 min drive
  • ‪Restaurante Yucatan - ‬10 min walk
  • ‪Restaurante Arlequin - ‬20 min walk
  • ‪Piscis snack bar - ‬9 min drive
  • ‪Los Corales - ‬9 min drive

About this property

The Sens Tulum Riviera By Oasis

Family-friendly resort on the beach, with 2 outdoor pools
The Sens Tulum Riviera By Oasis is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At The Sens Tulum Riviera By Oasis, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 poolside bars and a beach bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool and a terrace. Self parking is free.

This 4-star Akumal resort is smoke free.

  • 132 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • Kid's club (free)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Gift shop
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
The Sens Tulum Riviera By Oasis offers 132 air-conditioned accommodations with free minibar items and a safe. 42-inch flat-screen televisions come with pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Kin Ha. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Grand Oasis Tulum Riviera

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.6 out of 5, Good, 296 reviews
The price is AU$399
includes taxes & fees
3 May - 4 May
Grand Oasis Tulum Riviera

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 2 poolside bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Kayaking
  • Playground
  • Snorkelling

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV
  • Pay films

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
When a room reservation includes a return airport transfer at no charge, it’s essential to contact the property 1 week prior to the arrival. This service is service subject to availability & previous confirmation.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

When a room reservation includes a return airport transfer at no charge, it’s essential to contact the property 1 week prior the arrival. This service is service subject to availability & previous confirmation.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.

Property is also known as

The Sens Tulum Riviera
The Sens Tulum Riviera By Oasis Akumal
The Sens Tulum Riviera By Oasis All Inclusive
The Sens Tulum Riviera By Oasis All-inclusive property
The Sens Tulum Riviera By Oasis All-inclusive property Akumal

Frequently asked questions

What is the cancellation policy at The Sens Tulum Riviera By Oasis?

The Sens Tulum Riviera By Oasis offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Sens Tulum Riviera By Oasis?

Yep, The Sens Tulum Riviera By Oasis has a free self car park.

Are there any beaches close to The Sens Tulum Riviera By Oasis?

The closest beach to The Sens Tulum Riviera By Oasis is Akumal Beach (2.4 km).

Is there a spa on site at The Sens Tulum Riviera By Oasis?

Yep, Kin Ha is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does The Sens Tulum Riviera By Oasis have a pool?

The Sens Tulum Riviera By Oasis has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at The Sens Tulum Riviera By Oasis?

The Sens Tulum Riviera By Oasis features a private beach, 2 poolside bars and 2 outdoor pools.

Is The Sens Tulum Riviera By Oasis family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that The Sens Tulum Riviera By Oasis is a hit with families.

Is there a free airport shuttle available at The Sens Tulum Riviera By Oasis?

No, The Sens Tulum Riviera By Oasis does not offer an airport shuttle service.

Is there a bar or restaurant at The Sens Tulum Riviera By Oasis?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Sens Tulum Riviera By Oasis?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Sens Tulum Riviera By Oasis?

No, pets are not allowed.

Is there a golf course on site at The Sens Tulum Riviera By Oasis?

There is a golf course next to The Sens Tulum Riviera By Oasis.

The Sens Tulum Riviera By Oasis Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 57 out of 167 reviews
Rating 8 - Good. 38 out of 167 reviews
Rating 6 - Okay. 31 out of 167 reviews
Rating 4 - Poor. 20 out of 167 reviews
Rating 2 - Terrible. 21 out of 167 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Tara

Travelled with group
Liked: Cleanliness, staff & service
Good deal for the money
Stayed 7 nights in Jan 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service
Noeli at the coffee shop was so friendly and efficient. Enjoyed seeing her each morning.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and view was definitely a highlight of this hotel! I do wish the shower and balcony/pool area were cleaned a bit better. But all in all we loved our stay here! The staff was quick, helpful and very friendly!
Stayed 3 nights in Jan 2025

2/10 Terrible

jack

Travelled with group
Disliked: Staff & service

Don’t do it

If you’d like a true Mexican experience including kidnapping extortion and just horrible customer service this is the place for you. They do t let you leave the property. They tell you one price and charge you double. They don’t have the rooms you booked available and they will yes you to death. Good luck oh and don’t forget to get hit by the golf carts
Stayed 4 nights in Jan 2025

2/10 Terrible

jack

Travelled with group
Disliked: Staff & service

Don’t do it

If you’d like a true Mexican experience including kidnapping extortion and just horrible customer service this is the place for you. They do t let you leave the property. They tell you one price and charge you double. They don’t have the rooms you booked available and they will yes you to death. Good luck oh and don’t forget to get hit by the golf carts
Stayed 1 night in Jan 2025

2/10 Terrible

carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were dirty. There was a lot of complaints all around. No first aid kits available
Stayed 4 nights in Jan 2025

8/10 Good

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here!
Stayed 6 nights in Jan 2025

4/10 Poor

Erica

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were there in Dec 2024, to be honest love the enviroment very calm, but the Rooms need attention, need to be updated in Pictures on web site they look so nice and high in but not what you realy see as you arrive not worth the pay and the stay. As well you cant leave the Resort with out being Questioned were are you going they think you are going to do an Invite Invitation to another Hotel to explore and they question you "But Why " ? you are there to Travel EXPLORE not to be help Hosige and be Questioned why are you leaving there Resort it can even be you going to Booking you did for an Event and you will still be Questioned . To be Honest I will never stay here any more !!!!!!!!!!!!!!!!!!!!!
Stayed 3 nights in Dec 2024

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked the nicest room they offered and were expecting what was pictured but were very disappointed. We should have believed the reviews. We don't normally write bad reviews but thought we should help inform other travelers so maybe they will not get disappointed like us. It was definitely a bad way to start our vacation. Another couple were having the same issue at the same time as us. The Sian Kaan area is supposed to be VIP treatment but was anything but. My wife likes a drink with milk or cream in it but the bartender said they didn't have any so pick something else. My wife had to go to another bar to get a container of milk and bring it to the bartender. They ran out of Kahlua liqueur (which is my wifes favorite drink and made in Mexico) They did not get another bottle of Kahlua while we were there (we went to Tulum and bought 1L for 200 pesos). ALL of the pools were very cold and we only spent about 15 minutes in them total over a week. Most of the pools are in poor condition with tiles or cement finish falling off. 'Adult' pool in is a main pathway and only has 8 loungers. There is virtually no beach left in front of this hotel (hotel pictures are from many years ago), you have to walk over to the next hotel. They must tell all the employees to say 'pleasure' after you thank them but you can easily tell they are only doing it because they have to, there were only a few employees who smiled. This is so different from what we normally experience in Mexico.
Stayed 7 nights in Nov 2024

2/10 Terrible

Liz

Travelled with partner
Disliked: Cleanliness
We booked saan kan mastersuite thru expedia when we checked in they stated they were remodeling and we couldnt get that room. Which was a lie found out the day of our check in the rooms were over sold and some people got those rooms. We got a lower category room jr suite that was super outdated but the biggesr issue it was dirty the bathroom and shower walls were dirty and were not cleaned in the 5 nights we were there. The the door to outside deck was broke, the bathroom glass door didnt work there were blood stain on the bed sheet and ball of tape inside the duvet. The rugs had white powder on them they were dirty. We never got shampoo cond body wash refills till the 4th night when we had to ask for them at front desk. Those were all the issues with the oudated room. The food at restaurants were horrible drinks were watered down. The hotel had leaks the restaurants had towels on window seals due to leaking. Overall the hotel it self and restaurants were horrible I would not stay here ever again. The only positive thing this hotel has was the beach and some staff. I would like to recognize Lilian at concierge for trying to be helpful and was nice. The person who checked us in was rude and tried shut my husband up when we vocalized that we were upset that we got a lower room catergory then what we paid for. Which is theonly reason why we chose this hotel. Due to rooftop room
Stayed 5 nights in Dec 2024

4/10 Poor

Theodore

Liked: Cleanliness
After 3 consecutive days of going to the front desk and telling them my wifi wasn’t working and then being told “it must be your phone” even though it worked throughout the rest of the resort restaurant, in the water etc. I stopped going to them knowing I was pretty much going to be ignored. Try going 5 + days plus in todays world in a foreign country without service. Having to get up and talk out on the outskirts, no privacy etc.patio had slacks that was about to collapse when you walk on them very unstable. The reason for atleast 3 stars Miramar and Miramar terrazzo… food and service was excellent.. the only restaurant I would eat from . Buffett was hit or miss.. so last few days was Miramar no matter how long the wait was…more kid friendly than adult friendly unless you drink like a fish, no other real activities besides in the pool or the water. Nice views though, enjoyed the hammock. In all besides front desk and some updates needed on room etc it was ok.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tania, Niles

Stayed 2 nights in Dec 2024

6/10 Okay

Veronica

Travelled with family
Liked: Staff & service
Great staff. Wonderful drinks (best out of all my Mexico trips!) loved being able to see fish right in the ocean at the beach. Though it is a smaller resort. Buildings are worn out a fair bit. That was the biggest downside for me.
Stayed 8 nights in Dec 2024

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, friendly staff. Fantastic coastline and Akumal trail. Thank you so much for the great vacation!
Stayed 10 nights in Dec 2024

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't normally leave reviews, but this property was one of the worst places I have ever stayed. We ordered a king ocean view suite, there was no view and they had two double beds pushed together they were different heights and made up separately! My coffee maker never worked, even after multiple requests to get a new one. Our shower leaked tons of water into the room, causing us to use towels to mop up our bathroom daily. The ceiling leaked in our bathroom as well as right outside our room, causing the room to smell horrible the entire time. The ONE outlet we had in our bathroom area did not work, this was brought up multiple times with no response or fix. They do not offer airport transportation to or from Tulum. The food options were very limited and the staff had very little knowledge of WHAT they were serving us. I would also like to note that they water down their draft beers and cocktails! This resort was not what we expected, they missed the mark by a long shot, I only wish I could get my time back.
Stayed 7 nights in Dec 2024

8/10 Good

Donh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property condition & facilities are average. But Staff & Service are excellent. I would recommend. Visited 6-9 december 2024
Stayed 3 nights in Dec 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2024

6/10 Okay

Kristopher jay, Columbia City

The staff was very good
Stayed 7 nights in Dec 2024

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room service is the worst. They won’t even answer the phone. The shower leaks.
Stayed 7 nights in Dec 2024

4/10 Poor

Brandon

Disliked: Cleanliness, property conditions & facilities
Outside of the lobby smells bad, the showers flood, the food is awful and room service barely answers the phone. Transportation in Tulum is awful period. We went to and from the airport and ton2 excursions and spent over $600 and our credit card info was stolen so beware!!!
Stayed 5 nights in Nov 2024

6/10 Okay

Fransisco Paco

Travelled with group
El servicio:algunos buenos y otros aburridos, Lucia se esfuerza mucho para dar un buen servicio, pero el hotel tenía un desagua al mar que olía horrible pasando a la playa! Observamos eso pero ellos no están actuando correctamente! Los trabajadores trabajan sobre horas por falta de personal. La habitación tenía falta de mantenimiento, muchas cosas no estaban funcionando,la ducha mala. Estuvimos 11 días y la playa tiene muchas rocas para entrar al mar, y el agua se veía turbia. La comida no se sentía fresco, y siempre lo mismo. Tienen que mejorar en la atención y demás.
Stayed 11 nights in Nov 2024

4/10 Poor

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The property staff was rude.. I felt very unwelcome and the stares I received made me feel so uneasy.. I would have ask for a refund but all other hotels were booked. Very unsatisfied.
Stayed 4 nights in Nov 2024

8/10 Good

SYED

Liked: Cleanliness, staff & service
Everything good, but the beaches have rocks
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Caroline

Stayed 7 nights in Aug 2024