4.0 out of 5

"Clean and quiet. Coffee machine in room. Ginormous bed. " More

By a verified traveller on Wed 01 Aug 2018

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Hotel Description

Grand Mercure Wellington puts you in the heart of Wellington, connected to a shopping centre and within just a 10-minute stroll of popular attractions like Wellington Central Business District and Victoria University of Wellington. Highlights at this luxury hotel include a restaurant, an indoor swimming pool and a 24-hour fitness centre.

You can enjoy LCD TVs with satellite channels, and all 114 rooms feature free WiFi, coffee/tea makers and safes. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches include rainfall showerheads and free toiletries. Hairdryers, phones and irons/ironing boards are also available.

The restaurant, Forage Kitchen + Bar, serves local cuisine and is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Added amenities include free WiFi in public areas, a sauna and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 20-minute walk of this 5-star Te Aro hotel include Courtenay Place and Te Papa (Museum of New Zealand).

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$131 per night

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Mercure Wellington ratings based on 45 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Mercure Wellington

Everyone (37) Couples (3) Family (3)
4 out of 5
Overall good. Slightly small room. Smell of cigarette smoke in hallways often after leaving lift. Very nice staff.

Posted by on 20 May 2019

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Comment from Hotel Management

20 May 2019 by Etienne

Kia Ora, Thank you for taking the time to review your stay with us, we very much appreciate you pointing out our staff that works everyday to provide the best experience. Warm regards

4 out of 5

Posted by on 9 May 2019

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Comment from Hotel Management

9 May 2019 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards,

5 out of 5
This hotel was incredible. I have never stayed in such a place that is not only affordable but offers everything that the Grand Mecure Wellington does. Great food, fantastic service and even the decor was modern and comfortable. One of the best hotels I have ever stayed in.

Posted by on 7 May 2019

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Comment from Hotel Management

9 May 2019 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards,

4 out of 5
Generally this is an excellent property and I highly recommend it if you’re visiting the city. Valet parking - $30 per night on top of an already hefty tarrif feels like gouging. Towels were small and lacked the luxury feel you expect from a “Grand Mercure” Beds were small ( 2 x singles ) for a room booked for 2 men. Eventually they seperated a king into 2 beds. All hotel staff were exceptional except except for the manager who was called to assist with the configuration of our room because they did not immediately have a room with 2 beds available for us. While this was entirely our fault (we booked it as a king bed by mistake) his general attitude toward resolving it was very uncomfortable. Firstly it was a firm “no” and no alternatives offered. After some discussion and a threat of leaving (it was a cold Wellington night at 8pm) he made some adjustments to his attitude and resolved it fairly quickly for us. Again, it was our fault entirely ... but the attitude was very inflexible and not particularly on brand for a kiwi experience. I do recommend the property, however be aware that they are very policy driven ... and that may be uncomfortable when you need a bit of flexibility.

Posted by on 18 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Akash

Kia Ora We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akash Vanjari Assistant Manager

5 out of 5
nice place,clean and 5 star rated. will come back for more

Posted by on 28 Mar. 2019

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Comment from Hotel Management

6 Apr. 2019 by Akash

Kia Ora We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akash Vanjari Assistant Manager

5 out of 5

Posted by on 10 Mar. 2019

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Comment from Hotel Management

6 Apr. 2019 by Akash

Kia Ora We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akash Vanjari Assistant Manager

4 out of 5

Posted by on 21 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Akash

We very much appreciate your rating regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

3 out of 5

Posted by on 20 Nov. 2018

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4 out of 5
excellent stay and facilities staff very professional highly recommended

Posted by , from Whangarei on 22 Oct. 2018

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4 out of 5

Posted by on 14 Oct. 2018

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About the Grand Mercure Wellington

Location 345 The Terrace, Wellington, 6001

Property Features

Grand Mercure Wellington offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury Grand Mercure Wellington also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. A complete renovation of Grand Mercure Wellington was completed in February 2017. This 5-star Wellington hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 9 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Wellington (WLG-Wellington Intl.) (8.8 km / 5.5 mi)
  • Train station: Wellington Station (2.1 km / 1.3 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Grand Mercure Wellington offers 114 forms of air-conditioned accommodation with minibars and a safe. 49-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Forage Kitchen + Bar – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 34 per person (approximately)
  • Valet parking fee: NZD 30.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Wellington Hotel
  • Mercure Wellington
  • Mercure Wellington Hotel Wellington
  • Grand Mercure Wellington Hotel
  • Grand Mercure Hotel
  • Grand Mercure

You should know

  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®