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Best Western Plus Carlton Plaza Hotel

Property class: 3.5

Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Exterior
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)
Restaurant
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$223
includes taxes & fees
18 May - 19 May

Explore the area

View map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪7 min walk‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(34 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(27 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(65 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(29 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(50 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About the area

Victoria

Best Western Plus Carlton Plaza Hotel places you in the centre of Victoria, steps from The McPherson Playhouse and within a short 5-minute stroll of Market Square. Highlights at this Edwardian hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Added amenities include a 24-hour business centre and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 3.5-property class Downtown Victoria hotel include Chinatown and Fan Tan Alley.

What's nearby

  • Lower Johnson Street - 1 min walk - 0.0 km
  • Government Street - 1 min walk - 0.2 km
  • The McPherson Playhouse - 1 min walk - 0.2 km
  • Chinatown - 3 min walk - 0.3 km
  • Victoria Conference Centre - 10 min walk - 0.9 km

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 31 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Fatburger - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Hope Key Restaurant - ‬1 min walk
  • ‪The Vicious Poodle - ‬2 min walk

About this property

Best Western Plus Carlton Plaza Hotel

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This 3.5-star Victoria hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 7 levels
  • Built in 1912
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with a safe and coffee/tea makers. Cable televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Similar properties

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Strathcona Hotel
Downtown Victoria
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Bar
4.4 out of 5, Excellent, 1,794 reviews
The price is AU$236
includes taxes & fees
22 Apr - 23 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

Is parking available at Best Western Plus Carlton Plaza Hotel?

Yep, Best Western Plus Carlton Plaza Hotel has valet parking with in/out privileges for CAD 20 per day.

How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?

As of 21 Apr 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on 18 May 2026 start from AU$223, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Plus Carlton Plaza Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Carlton Plaza Hotel is a hit with families.

Does Best Western Plus Carlton Plaza Hotel serve breakfast?

Yeah, full brekkie is on offer on weekdays between 7:00 AM and 1:00 PM and weekends between 8:00 AM and 1:00 PM.

Is there a free airport shuttle available at Best Western Plus Carlton Plaza Hotel?

No, Best Western Plus Carlton Plaza Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Plus Carlton Plaza Hotel?

Yep, you can grab a meal at Best Western Plus Carlton Plaza Hotel's onsite restaurant.

What time are check-in & check-out at Best Western Plus Carlton Plaza Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Best Western Plus Carlton Plaza Hotel?

No, only service animals are allowed.

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 916 out of 1413 reviews
Rating 8 - Good. 330 out of 1413 reviews
Rating 6 - Okay. 106 out of 1413 reviews
Rating 4 - Poor. 31 out of 1413 reviews
Rating 2 - Terrible. 30 out of 1413 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Dilnawaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent property.
Stayed 2 nights in Jan 2026

8/10 Good

Sheri

Stayed 1 night in Jan 2026

10/10 Excellent

Stanley

Stayed 4 nights in Jan 2026

8/10 Good

Ellisa

It was clean, staff were very nice and helpful. Restaurant
Stayed 1 night in Jan 2026

10/10 Excellent

Zaheen Sharar

Stayed 1 night in Jan 2026

8/10 Good

christopher

Stayed 3 nights in Dec 2025

10/10 Excellent

Jody

Stayed 2 nights in Jan 2026

8/10 Good

Rabiat

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and comfortable beds.
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thanks for the excellent coffee at the elevator ...
Stayed 1 night in Jan 2026

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very professional, helpful, and friendly! Room was clean and has modern decor. Location is excellent for getting around the area on foot or public transportation. If you have a car, the hotel has valet parking but it is very busy out front and can be difficult to drop off and pick up your car. We opted for a public parking location less than a 5 minute walk away and that worked great.
Stayed 1 night in Dec 2025

8/10 Good

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean room, shower was not too strong but area was fab and attention to detail was great.
Stayed 2 nights in Dec 2025

10/10 Excellent

Minyoung

Stayed 3 nights in Jan 2026

10/10 Excellent

peter

Stayed 1 night in Dec 2025

6/10 Okay

Iman

Liked: Staff & service
Nice staff, basic hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

Helen

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Room upgrade and continued communication for room cleaning was outstanding
Stayed 6 nights in Dec 2025

8/10 Good

Cameron and Adrienne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all friendly and helpful when approached. The room was clean. A little disappointed that the bathtub couldn't be used but the shower was fine.
Stayed 3 nights in Dec 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location was ideal for our visit to Victoria. We able to walk to both restaurants and shopping not to mention the harbour area. It was great having the kitchen as part of the room and there was enough space for each of us.
Stayed 4 nights in Dec 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast restaurant on site- worth it to try. Valet parking was very efficient, helpful. Downtown location very walkable.
Stayed 4 nights in Dec 2025

10/10 Excellent

florin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Carmel Anne

Liked: Cleanliness, amenities
There is no food offered in hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ravi

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean room and staff
Stayed 1 night in Dec 2025

10/10 Excellent

Craig

Stayed 2 nights in Dec 2025