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Best Western Plus Carlton Plaza Hotel

Property class: 3.5

Photo gallery for Best Western Plus Carlton Plaza Hotel

A spacious lobby with a large sofa, a coffee table, and a piano. There are large windows with curtains, a patterned carpet, and a view of the street outside.
A restaurant interior with brick walls, a large chandelier, and a view of the street through large windows.
A multi-story building with a prominent corner entrance, a clock tower, and a sign for 'Best Western Plus' hotel.
A hotel room with two beds, a wooden headboard, bedside lamps, and a large window with curtains.
A hotel room with a grey sofa, a wooden coffee table, a small kitchen area with a refrigerator, microwave, and a dining table with chairs.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$163
includes taxes & fees
29 Nov - 30 Nov

Explore the area

View map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

A hotel room with a bed, a sofa, a desk, and a large window with curtains.

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(39 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

A hotel room with a gray sofa, a bed with white linens, a desk with a chair, and a large window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(31 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a chair, a nightstand, and a wall-mounted artwork.

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(90 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A hotel room with two beds, a desk, a TV, and a seating area.

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(46 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a wooden headboard, a nightstand with lamps, a framed picture, and a mirror.

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(65 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About the area

Victoria

Best Western Plus Carlton Plaza Hotel places you in the centre of Victoria, steps from The McPherson Playhouse and within a short 5-minute stroll of Market Square. Highlights at this Edwardian hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Added amenities include a 24-hour business centre and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 3.5-property class Downtown Victoria hotel include Chinatown and Fan Tan Alley.

What's nearby

  • Government Street - 1 min walk - 0.2 km
  • Chinatown - 3 min walk - 0.3 km
  • Victoria Conference Centre - 10 min walk - 0.9 km
  • Royal BC Museum - 12 min walk - 1.0 km
  • British Columbia Parliament Building - 13 min walk - 1.2 km

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 31 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Fatburger - ‬3 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Victoria Pocha - ‬2 min walk

About this property

Best Western Plus Carlton Plaza Hotel

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This 3.5-star Victoria hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 7 levels
  • Built in 1912
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with a safe and coffee/tea makers. Cable televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

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  • Spa pool
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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector and a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

Is parking available at Best Western Plus Carlton Plaza Hotel?

Yep, Best Western Plus Carlton Plaza Hotel has valet parking with in/out privileges for CAD 20 per day.

How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?

As of 8 Nov 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on 29 Nov 2026 start from AU$163, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Plus Carlton Plaza Hotel?

The closest beach to Best Western Plus Carlton Plaza Hotel is Orchard Avenue Beach (4.7 km).

Is Best Western Plus Carlton Plaza Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Carlton Plaza Hotel is a hit with families.

Does Best Western Plus Carlton Plaza Hotel serve breakfast?

Yeah, full brekkie is on offer on weekdays between 7:00 AM and 1:00 PM and weekends between 8:00 AM and 1:00 PM.

Is there a free airport shuttle available at Best Western Plus Carlton Plaza Hotel?

No, Best Western Plus Carlton Plaza Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Plus Carlton Plaza Hotel?

Yep, you can grab a meal at Best Western Plus Carlton Plaza Hotel's onsite restaurant.

What time are check-in & check-out at Best Western Plus Carlton Plaza Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Best Western Plus Carlton Plaza Hotel?

No, only service animals are allowed.

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1061 out of 1641 reviews
Rating 8 - Good. 381 out of 1641 reviews
Rating 6 - Okay. 125 out of 1641 reviews
Rating 4 - Poor. 39 out of 1641 reviews
Rating 2 - Terrible. 35 out of 1641 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location we really enjoyed our stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, friendly, and comfortable hotel. Perfect location for being in a nice area of downtown and within walking distance of Wharf street. Would definitely stay here again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect, staff were friendly and helpful
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable and great value for money in downtown Victoria. Breakfast was at the adjoining restaurant / diner called Ruby, it was generous and service friendly.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centrally located and the staff were very friendly and accommodating
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visitors
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, close to downtown and other attractions. Very friendly staff and clean rooms.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with all the amenities one needs to make a Victoria trip great
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
It’s small hotel with public parking overnight!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive and very friendly. The hotel room was a little dated but was very clean and overall a really pleasant stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was the reason we booked it. It’s perfect walking distance to all of the downtown and harbour attractions, shopping and amenities.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, huge rooms, delicious food Highly recommended
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left another hotel to come here and it was, as always, lovely. Staff is fantastic, amenities are great, location is ideal for downtown tourism. Will definitely stay here again and regret our first night in Victoria was spent elsewhere.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown very convenient location. Staff are friendly
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and wonderful staff!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the room and property.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful and kind staff.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, the beds were comfy, and we had all we needed for our weekend stay. Great location with plenty of shopping, sight-seeing, and food options close by.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The room was perfect for our needs and the staff were friendly. I was uncertain about the location when I was booking because of my car but the valet parking was not too expensive and it took away all the concerns.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were really clean and spacious, perfect for the family stay and kitchen was well equipped. Also the staff was polite and helpful. Location was very convenient as we could stroll around the downtown.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only drawback for this hotel is the parking due to its location in the downtown.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Everything as expected
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and beds were comfy. The complimentary espresso machine didn’t work which was a bummer but it was a great location to walk to everything and the rooms were very clean! We would highly recommend it!
Stayed 2 nights in Jul 2026