4.7 out of 5

"Lovely comfortable accommodation. Very spacious unit. Very convenient location " More

By a verified traveller on Sun 19 Aug 2018

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Hotel Description

A luxury stay in the heart of The Rocks awaits you at Quay West Suites Sydney. Within just a 10-minute stroll, you'll find Museum of Contemporary Art and The Rocks Markets. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and in-room kitchens.

You can enjoy a TV with satellite channels, and each apartment features a washer/dryer, a sofa bed, and a dining area. A kitchen comes with a fridge, a microwave, and a hob, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. A sitting area, 24-hour room service, and WiFi are also available.

The restaurant, The Quartier Bistro & Bar, serves French cuisine and is open for breakfast, lunch, and dinner. The aparthotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre and sauna. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star The Rocks aparthotel include Circular Quay and Sydney Observatory.

1 Bedroom Suite, 1 King bed, City Deluxe

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$244 per night

1 Bedroom Suite, 1 Queen Bed City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

1 Bedroom Suite, 1 King Bed Harbour View

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Bedroom Suite, 1 King and 1 Queen Harbour View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Quay West Suites Sydney ratings based on 801 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quay West Suites Sydney

Everyone (344) Couples (133) Business (1) Family (321)
5 out of 5
Great location, close to everything for a family to checkout. View from pool is spectacular!

Posted by on 23 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by James

Dear Midge, Thank you for your review and choosing to stay at Quay West Suites Sydney for your recent visit to the area. The team and I look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

5 out of 5

Posted by on 20 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by James

Thank you for your review and choosing to stay at Quay West Suites Sydney for your recent visit to the area. The team and I look forward to welcoming you back again for another enjoyable visit soon. Kind Regards, James Ferguson General Manager

4 out of 5
View from our 8th floor balcony was amazing. Room was looking a little dated and the carpet was worn. Only stayed one night and our double room was big enough for our family of 5, although our 8 year old had to sleep in our bed.

Posted by , from Sydney on 17 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by James

Dear SLM, Thank you for your review and choosing to stay at Quay West Suites Sydney for your recent visit to the area. The team and I look forward to welcoming you back again for another enjoyable visit soon. Kind Regards, James Ferguson General Manager

3 out of 5
We love the pool and view The room we stayed it’s a bit old toilet flush is not working well not flushing properly, a bit disappointed.

Posted by on 17 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by James

Thank you for your review and choosing to stay at Quay West Suites Sydney for your recent visit to the area. We apologise your toilet was not functioning properly throughout your stay. The team and I look forward to welcoming you back again for another enjoyable visit soon. Kind Regards, James Ferguson General Manager

4 out of 5
Great view and pool facility. Location is also excellent. The kitchen and bathroom fixtures are quite dated though and the carpet needs to be replaced

Posted by on 6 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by James

Dear Andre, Thank you for your review and choosing to stay at Quay West Suites Sydney. We are pleased you enjoyed your stay with us and look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

5 out of 5

Posted by on 5 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by James

Thank you for your review and choosing to stay at Quay West Suites Sydney. We are pleased you enjoyed your stay with us and look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

5 out of 5
Fantastic location and very easy and pleasant walk to Circular Quay. Staff were friendly and very helpful

Posted by on 5 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by James

Thank you for your review and choosing to stay at Quay West Suites Sydney. We are pleased you enjoyed your stay with us and look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

5 out of 5

Posted by on 31 Dec. 2018

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Comment from Hotel Management

9 Jan. 2019 by James

Thank you for your review and choosing to stay at Quay West Suites Sydney. We are pleased you enjoyed your stay with us and look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

3 out of 5

Posted by on 26 Dec. 2018

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Comment from Hotel Management

28 Dec. 2018 by James

Thank you for your review and choosing to stay at Quay West Suites Sydney. We look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

5 out of 5
Fantastic location, what an amazing view! The staff and the service they provided was excellent.

Posted by on 16 Dec. 2018

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Comment from Hotel Management

17 Dec. 2018 by James

Thank you for your review and choosing to stay with us at Quay West Suites Sydney. We appreciate your feedback on the high level of service receved and look forward to welcoming you back to Quay West again in the very near future. Kind Regards, James Ferguson General Manager

Property Features

Quay West Suites Sydney offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. The luxury Quay West Suites Sydney also features tour or ticket assistance, concierge services, and laundry facilities. Parking is available for a fee. This 5-star The Rocks aparthotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 24 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (15.6 km / 9.7 mi)
  • Train station: Sydney Circular Quay Station (0.9 km / 0.5 mi)
  • Metro station: Wynyard Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Quay West Suites Sydney offers 90 forms of air-conditioned accommodation with washers/dryers and DVD players. This accommodation offers separate sitting areas and includes sofa beds. Televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include minibars and a hairdryer. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

The Quartier Bistro & Bar – This restaurant specialises in French cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool, a sauna and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 5 rooms or more, this property charges a 50% deposit, collected 30 days prior to arrival. Full payment is required 14 days prior to arrival. Cancellations or modifications are not permitted once full payment is received. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 37 for adults and AUD 18 for children (approximately)
  • Fee for in-room wireless Internet: AUD 10.00 per 24-hour period (3-device limit, rates may vary)
  • Fee for in-room wired Internet: AUD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10.00 per 24-hour period (3-device limit, rates may vary)
  • Valet parking fee: AUD 60 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 10.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay West Suites Sydney Aparthotel The Rocks
  • Quay West Suites Sydney Aparthotel
  • Quay West Suites Sydney The Rocks
  • Quay West Hotel Sydney
  • Quay West Sydney
  • Quay West Suites Sydney Hotel Sydney
  • Quay West Suites Sydney The R