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4.7 out of 5

"Nice hotel great view just hard to use the pool and spa " More

By a verified traveller on Thu 29 Oct 2020

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Hotel Description

A luxury stay in the heart of Sydney awaits you at The Sebel Quay West Suites Sydney. Within a short 5-minute stroll, you'll find Circular Quay and Museum of Contemporary Art. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and in-room kitchens.

You can enjoy a TV with satellite channels, and each apartment features a washer/dryer, free WiFi, and a dining area. A kitchen comes with a refrigerator, a stovetop, and a dishwasher, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. A sitting area, room service, and a separate tub and shower are also available. Weekly housekeeping is available.

The bistro, The Quartier Bistro & Bar, serves French cuisine and is open for breakfast and dinner. At the aparthotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and sauna. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Full breakfast is available on weekends between 7:00 AM and 10:00 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star Sydney Central Business District aparthotel include The Rocks Markets and Sydney Observatory.

Apartment, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$236* Per night/room 3 Dec. - 4 Dec.

Deluxe Apartment, Multiple Beds, Harbour View

Bed Count 2 King Beds Maximum Occupancy 6 Max

Premium Apartment, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Apartment, 1 King Bed, Harbour View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom, Harbour View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, Harbour View

Bed Count 1 King Bed Maximum Occupancy 6 Max

The Sebel Quay West Suites Sydney ratings based on 879 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sebel Quay West Suites Sydney

Everyone (374) Couples (150) Business (1) Family (347)
5 out of 5

Posted by on 6 Nov. 2020

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Comment from Hotel Management

16 Nov. 2020 by James

Thank you for choosing to stay with us and for taking the time to provide us your feedback. We are pleased you enjoyed your stay and look forward to welcoming you back again soon. Kind Regards, James Ferguson General Manager

3 out of 5

Posted by on 1 Nov. 2020

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Comment from Hotel Management

2 Nov. 2020 by James

Thank you for your review following your stay with us at The Sebel Quay West Suites Sydney. The team and I appreciate your choice to stay with us and we look forward to welcoming you back again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

4 out of 5
Nice hotel great view just hard to use the pool and spa

Posted by on 29 Oct. 2020

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Comment from Hotel Management

2 Nov. 2020 by James

Thank you for your review following your stay with us at The Sebel Quay West Suites Sydney. The team and I appreciate your choice to stay with us and we look forward to welcoming you back again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

5 out of 5

Posted by on 5 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by James

Thank you for your review and choosing to stay with us at The Sebel Quay West Suites Sydney. The team and I are thrilled you enjoyed your stay and we look forward to welcoming you back again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

5 out of 5
The view was amazing. The room was amazing. The service was amazing. It was the best way to spend my 50th birthday!

Posted by , from Sydney on 1 Aug. 2020

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Comment from Hotel Management

4 Aug. 2020 by James

Dear Nat, Thank you for your review following your recent stay with us at The Sebel Quay West Suites Sydney. We are thrilled you enjoyed your time here, in particular our location and view. The team and I hope to see you return again in the very near future. Kind Regards, James Ferguson General Manager

4 out of 5

Posted by on 20 Jul. 2020

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Comment from Hotel Management

4 Aug. 2020 by James

Thank you for your review following your recent stay with us at The Sebel Quay West Suites Sydney. We are pleased you enjoyed your time here and hope to see you return again in the very near future. Kind Regards, James Ferguson General Manager

3 out of 5
We weren’t told the property is under renovation. The level we were allocated was filthy. Looked like plasterers hadn’t cleaned up after they finished. Floors and walls covered in plaster dust. However rooms were ok just dust walked into room.

Posted by , from Sydney on 8 Jul. 2020

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Comment from Hotel Management

4 Aug. 2020 by James

Dear Jen, Thank you for your review following your recent stay with us at The Sebel Quay West Suites Sydney. We are pleased you enjoyed your time here and hope to see you return again in the very near future. Kind Regards, James Ferguson General Manager

1 out of 5
When we arrived at the Sebel Quay West the property as being refurbished. There was no notification when we booked or prior our arrival. (Note: Other properties DO advise when work is being done) When we got to our room the noise of drilling and banging was deafening. We recorded this noise and immediately returned to reception to complain. There was an apology but no explanation as to why we hadn't been notified prior to our arrival. We checked out and stayed elsewhere.

Posted by on 7 Jul. 2020

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Comment from Hotel Management

4 Aug. 2020 by James

Thank you for your review following your recent stay with us at The Sebel Quay West Suites Sydney. We are saddened to read your stay did not meet your expectations and that the information on our Refurbishment Project did not reach you before your stay. We do hope you will consider staying with us again when you are next travelling to the area. Kind Regards, James Ferguson General Manager

5 out of 5
Spacious suite for a one bedroom. Clean. Great location, as we found out later. Friendly & helpful staff, got moved to a new room due to a TV issue. And the pool on the 25th floor is really good.

Posted by , from Just outside Canberra on 30 Jun. 2020

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Comment from Hotel Management

4 Aug. 2020 by James

Dear Amanda & Greg, Thank you for your 5 star review and choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. We are thrilled you enjoyed your stay and hope to see you return again in the very near future. Kind Regards, James Ferguson General Manager

4 out of 5
Amazing views, perfect location. The room was a bit worn, but the property appears to be undergoing renovations.

Posted by , from NSW on 21 Jun. 2020

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Comment from Hotel Management

30 Jun. 2020 by James

Dear Ev, Thank you for your feedback following your stay with us at the Sebel Quay West Suites Sydney. The team and I appreciate your choice to stay with us and hope to see you again in the near future. Kind Regards, James Ferguson General Manager

About the The Sebel Quay West Suites Sydney

Location 98 Gloucester Street, The Rocks, NSW 2000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

The Sebel Quay West Suites Sydney offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury The Sebel Quay West Suites Sydney. Parking is available for a fee. This 5-star Sydney aparthotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 24 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (17.3 km / 10.7 mi)
  • Train station: Sydney Circular Quay Station (1.3 km / 0.8 mi)
  • Metro station: Wynyard Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Sebel Quay West Suites Sydney offers 90 air-conditioned accommodations with washers/dryers and minibars. Accommodations offer separate sitting areas. Satellite television is provided. Accommodations at this 5-star aparthotel have kitchens with refrigerators, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 10:00 AM.

The Quartier Bistro & Bar - This bistro specializes in French cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 AM

Special check-in instructions:

Guests will receive lockbox information.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets and service animals are not allowed at The Sebel Quay West Suites Sydney

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.

  • No rollaway/extra beds available
  • No lifts
  • Parking height restrictions apply
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 37 for adults and AUD 18 for children (approximately)
  • Self parking fee: AUD 60 per night
  • Valet parking fee: AUD 60 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay West Suites
  • Quay West Suites Sydney
  • Quay West Suites Sydney Aparthotel
  • Quay West Sydney
  • Quay West Sydney Suites
  • Suites Sydney
  • Suites Sydney Aparthotel
  • Sydney Quay West
  • Sydney Quay West Suites
  • Sydney Suites
  • Quay West Suites Sydney Aparthotel The Rocks
  • Quay West Suites Sydney The Rocks
  • Quay West Suites Sydney Hotel Sydney
  • Quay West Hotel Sydney
  • Quay West Suites Sydney The R
  • Quay West Suites Sydney
  • The Sebel Quay West Suites Sydney The Rocks
  • The Sebel Quay West Suites Sydney Aparthotel
  • The Sebel Quay West Suites Sydney Aparthotel The Rocks

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.