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4.4 out of 5

"The room is a bit too small " More

By a verified traveller on Sat 16 Oct 2021

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Novotel Sydney Darling Square. You'll find Chinese Garden of Friendship a few steps away and Capitol Theatre within a 10-minute stroll. Highlights at this hotel include 2 restaurants, an indoor swimming pool, and a bar/lounge.

Flat-screen TVs with satellite channels are featured in all 230 soundproofed rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and free toiletries. Netflix, hair dryers, and phones are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a 24-hour front desk. Other amenities include a conference center, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Darling Harbour hotel include International Convention Centre Sydney and SEA LIFE Sydney Aquarium.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$181* Per night/room 24 Oct. - 25 Oct.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Novotel Sydney Darling Square ratings based on 201 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Sydney Darling Square

Everyone (115) Couples (40) Family (24)
5 out of 5
The room is a bit too small

Posted by on 16 Oct. 2021

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5 out of 5
Helpful friendly staff

Posted by on 25 Jun. 2021

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5 out of 5
Fantastic location, easy to walk everywhere. The rooms are lovely and clean. Stayed with my 10year old and we used the gym and the pool. Staff were very friendly and helpful.

Posted by on 21 Jun. 2021

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3 out of 5
No minibar through COVID which is understandable then when I dialled 5 to get snacks on Saturday 19/6 PM - the choices were extremely limited I asked for chips and then nuts and then snakes and all were off the order list saying out of stock. When these items are not in the rooms - I believe they should be available. I even went down to the bar in foyer and was told had to be ordered...after which it was singularly unsatisfactory My needs weren't met and I ordered nothing

Posted by on 20 Jun. 2021

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5 out of 5
The room was big and modern room with lovely views over the Chinese gardens. I was able to check in early (10am!) and staff were helpful and prompt.

Posted by on 18 Jun. 2021

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2 out of 5
I validated my parking and paid at the property to only find out it never worked and had to pay again at Wilson’s parking I was not happy the staff behind the front desk here are sub standard. I paid for the accomodation online tho they still tried to make me pay at the property even after showing them a receipt.

Posted by on 23 May 2021

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5 out of 5
I thought that the position was ideal for what we wanted.The room service was hard to get a response from,so we dined out.

Posted by on 19 May 2021

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4 out of 5
Room was very clean, great size, very comfortable. We booked a room with garden view, beautiful. However breakfast was a disaster. Waited over 35 mins post order and couldn’t get an update on order. Staff were walking around asking people if they ordered the toast, food they were carrying. No idea who ordered what. We cancelled and had breakfast elsewhere. Very disappointing.

Posted by on 16 May 2021

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4 out of 5

Posted by on 16 May 2021

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5 out of 5

Posted by on 15 May 2021

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About the Novotel Sydney Darling Square

Location 17 Little Pier Street, Sydney, NSW 2000

Property Features

Novotel Sydney Darling Square offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 4144 square feet (385 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and dry cleaning/laundry services are also featured at the luxury Novotel Sydney Darling Square. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 1 building
  • 230 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 4144 sq ft of conference space
  • 385 sq m of conference space
  • Built in 1999
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Sydney Central Station (1.9 km / 1.2 mi)
  • Metro station: Paddy's Markets Light Rail Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Sydney Darling Square offers 230 air-conditioned accommodations with minibars and safes. A pillow menu is available. 37-inch flat-screen televisions come with premium satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Pumphouse - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Novotel Sydney Darling Square

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals not allowed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 16
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 34 for adults and AUD 17 for children (approximately)
  • Covered self parking fee: AUD 46 per night
  • Nearby parking fee: AUD 46 per day (919 ft away)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Darling Harbour Novotel Rockford
  • Darling Harbour Rockford
  • Darling Harbour Rockford Novotel
  • Novotel Darling Harbour Rockford
  • Novotel Rockford
  • Novotel Sydney Darling Square Hotel
  • Novotel Rockford Hotel
  • Novotel Rockford Hotel Darling Harbour
  • Rockford Darling Harbour Novotel
  • Rockford Novotel
  • Novotel Sydney Rockford Darling Harbour Hotel
  • Novotel Darling Square Hotel
  • Novotel Rockford Darling Harbour Hotel Sydney
  • Novotel Darling Square
  • Novotel Sydney
  • Sydney Novotel
  • Novotel Sydney Rockford Darling Harbour
  • Novotel Sydney Darling Square (formerly Novotel Rockford)
  • Novotel Rockford Darling Harbour
  • Novotel Sydney Darling Square Hotel
  • Novotel Sydney Darling Square Sydney
  • Novotel Sydney Darling Square Hotel Sydney

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.