4.4 out of 5

"I stayed at the Big Hostel for one night in January. The 12 bed female dorm was clean and comfortable and I had a good nights sleep. I haven't stayed ... " More

By a verified traveller on Fri 05 Jan 2018

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Hotel Description

At Big Hostel you'll be within just a 10-minute stroll of popular attractions like Capitol Theatre and Paddy's Market. Highlights at this hostel include free continental breakfast and a rooftop terrace.

You can enjoy DVD players, featured in all 35 rooms. Housekeeping is available once per stay.

This smoke-free hostel offers free WiFi in public areas, a 24-hour front desk and a library. Added amenities include laundry facilities, a microwave in a common area and a fridge in a common area. Each morning free breakfast is served. There's also the convenience of airport drop-off service.

Attractions within a 10-minute walk of this Surry Hills hostel include World Square Shopping Centre and Crown Street.

Twin Ensuite Room

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max
AU$81 per night

Single Ensuite Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

8 Share Dorm - Mixed (Shared Bathroom)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

8 Share Dorm - Female Only (Shared Bathroom)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Ensuite Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

4 Share Ensuite Dorm

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 1 Max

Big Hostel ratings based on 68 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Big Hostel

Everyone (51) Couples (5) Family (13)
5 out of 5
I stay with my partner for 1 night and its really good

Posted by on 15 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

5 out of 5
The cleanliness and the pleasant manner of the staff as well as the choices of breakfast goodies. The closeness to Central Station is really great.

Posted by on 25 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

5 out of 5
Never stayed in a Hostel before but was happily surprised! Appreciated having a bathroom and room to myself.

Posted by on 23 Feb. 2019

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5

Posted by on 26 Oct. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5
The location was great and the staff were very friendly

Posted by , from Australia on 24 Oct. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5
Clean room, very friendly helpful staff, would come back

Posted by , from south coast on 23 Oct. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5

Would highly recommend to budget travellers

Pros: No air conditioning
I stayed at the Big Hostel for one night in January. The 12 bed female dorm was clean and comfortable and I had a good nights sleep. I haven't stayed in a hostel for more than 10 years and wasn't sure what to expect. However, I was very pleasantly surprised with how nice it was. The best thing about the hostel was the location which was close to the CBD. Would recommend to single and group travellers on a budget.

Posted by , from Auckland on 5 Jan. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Hostel Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

3 out of 5

hit & miss

Pros: location
Cons: follow up customer service. additional amentities in room - soap, blankets
No extra blankets in the room for guest use - I woke up freezing cold and had to change into warmer clothes. No soap in room for guest use. Thankfully I BYO'd. No follow up from staff upon checkout eg. "How was your stay?" Early morning (3-5am) banging of doors/equipment - I gather from inconsiderate cleaning crews. Made for a poor night's sleep!

Posted by , from Brisbane on 28 Nov. 2017

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4 out of 5

Great location and price

The big hostel staff are very friendly and helpful. Room was clean and fairly comfortable with big ensuite. It is family friendly as advertised, good range of choices for cereal, toast and spreads in included breakfast. would stay there again.

Posted by , from victoria, australia on 8 Oct. 2017

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Comment from Hotel Management

1 Apr. 2019 by Big Hostel Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

3 out of 5

Adequate for budget accomodation

We stayed with 3 children for budget accommodation The website advertised a "family" room It also uses the words "luxury" and "boutique" in its title but many facilities need updating ie not enough table space for dining room Not enough crockery/cutlery (we had to wait for people to finish to have our cereal !) The roof top bbq was decintegrated and not safe/usable The room had a dank smell so we bought air freshener ! Matresses uncomfortable. The TV in the only common/dining room was playing R rated movies so our children had to leave. It is a backpackers but a lot of backpackers now days are of a better standard. On the plus side the ensuite was good condition Friendly staff and good location Just needs a bit of updating.

Posted by on 9 Apr. 2017

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Property Features

Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. A rooftop terrace, a library, and tour or ticket assistance are also featured at Big Hostel. This Surry Hills hostel is smoke free.

  • 35 guestrooms or units
  • Continental breakfast (free)
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
  • Locker space

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • DVD player

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (9.7 km / 6 mi)
  • Train station: Sydney Central Station (0.5 km / 0.3 mi)
  • Metro station: Capitol Square Light Rail Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport drop-off
  • Parking:

Room Amenities

Big Hostel offers 35 forms of accommodation with air conditioning. Televisions come with DVD players. Housekeeping is offered once per stay and an iron/ironing board can be requested.

  • DVD player
  • Housekeeping (once per stay)
  • Iron and ironing board available
  • Climate control (air conditioning)

Food & Drink

Guests are served a free continental breakfast daily from 7 AM to 10 AM.

Hotel Policies

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Please note: One-way airport shuttle service from the hotel to the airport is provided by Air Bus Sydney.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • 24-hour check-in
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 16 per person
  • On-site credit card charges are subject to a surcharge of AUD 1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Hostel Surry Hills
  • Big Surry Hills

You should know

  • Big Hostel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.