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4.4 out of 5

"I stay with my partner for 1 night and its really good " More

By a verified traveller on Mon 15 Apr 2019

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Hotel Description

At Big Hostel you'll be within just a 10-minute stroll of popular attractions like Capitol Theatre and Paddy's Market. Highlights at this hostel include free in-room WiFi.

Safes are featured in all 35 individually furnished rooms.

This smoke-free hostel offers free WiFi in public areas, a rooftop terrace, and a library. Added amenities include laundry facilities, a microwave in a common area, and a refrigerator in a common area. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this Sydney Central Business District hostel include World Square Shopping Centre and Crown Street.

Twin Ensuite Room

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max
AU$72* Per night/room 6 Aug. - 7 Aug.

Single Ensuite Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

8 Share Dorm - Mixed (Shared Bathroom)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

8 Share Dorm - Female Only (Shared Bathroom)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Double Ensuite Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

4 Share Ensuite Dorm

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 1 Max

Big Hostel ratings based on 64 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Big Hostel

Everyone (49) Couples (4) Family (12)
5 out of 5
I stay with my partner for 1 night and its really good

Posted by on 15 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

5 out of 5
The cleanliness and the pleasant manner of the staff as well as the choices of breakfast goodies. The closeness to Central Station is really great.

Posted by on 25 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

5 out of 5
Never stayed in a Hostel before but was happily surprised! Appreciated having a bathroom and room to myself.

Posted by on 23 Feb. 2019

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5

Posted by on 26 Oct. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5
The location was great and the staff were very friendly

Posted by , from Australia on 24 Oct. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5
Clean room, very friendly helpful staff, would come back

Posted by , from south coast on 23 Oct. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5

Would highly recommend to budget travellers

Pros: No air conditioning
I stayed at the Big Hostel for one night in January. The 12 bed female dorm was clean and comfortable and I had a good nights sleep. I haven't stayed in a hostel for more than 10 years and wasn't sure what to expect. However, I was very pleasantly surprised with how nice it was. The best thing about the hostel was the location which was close to the CBD. Would recommend to single and group travellers on a budget.

Posted by , from Auckland on 5 Jan. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Hostel Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

3 out of 5

hit & miss

Pros: location
Cons: follow up customer service. additional amentities in room - soap, blankets
No extra blankets in the room for guest use - I woke up freezing cold and had to change into warmer clothes. No soap in room for guest use. Thankfully I BYO'd. No follow up from staff upon checkout eg. "How was your stay?" Early morning (3-5am) banging of doors/equipment - I gather from inconsiderate cleaning crews. Made for a poor night's sleep!

Posted by , from Brisbane on 28 Nov. 2017

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4 out of 5

Great location and price

The big hostel staff are very friendly and helpful. Room was clean and fairly comfortable with big ensuite. It is family friendly as advertised, good range of choices for cereal, toast and spreads in included breakfast. would stay there again.

Posted by , from victoria, australia on 8 Oct. 2017

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Comment from Hotel Management

1 Apr. 2019 by Big Hostel Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

3 out of 5

Adequate for budget accomodation

We stayed with 3 children for budget accommodation The website advertised a "family" room It also uses the words "luxury" and "boutique" in its title but many facilities need updating ie not enough table space for dining room Not enough crockery/cutlery (we had to wait for people to finish to have our cereal !) The roof top bbq was decintegrated and not safe/usable The room had a dank smell so we bought air freshener ! Matresses uncomfortable. The TV in the only common/dining room was playing R rated movies so our children had to leave. It is a backpackers but a lot of backpackers now days are of a better standard. On the plus side the ensuite was good condition Friendly staff and good location Just needs a bit of updating.

Posted by on 9 Apr. 2017

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Property Features

As a guest of Big Hostel, you'll find a rooftop terrace, a library, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Barbecue grills, a vending machine, and multilingual staff are also featured at Big Hostel. Parking is available for a fee. This Sydney hostel is smoke free.

  • 35 guestrooms or units
  • Terrace on the roof
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Lockers available

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney Airport (SYD) (15 km / 9.3 mi)
  • Train station: Sydney Central Station (0.5 km / 0.3 mi)
  • Metro station: Capitol Square Light Rail Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport drop-off
  • Parking: Self parking available for a surcharge

Room Amenities

Big Hostel offers 35 air-conditioned accommodations, which are accessible via exterior corridors and feature safes. Each accommodation is individually furnished. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Housekeeping (daily)
  • Safe
  • Exterior corridor access
  • Air conditioning
  • Unique furnishings

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 10:00 PM
  • Friday - Saturday: 9:00 AM - midnight
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 10:00 PM
  • Friday - Saturday: 9:00 AM - midnight
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Big Hostel

Policies

Please note: One-way airport shuttle service from the hotel to the airport is provided by Air Bus Sydney.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals not allowed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 16 per person
  • Secured self parking fee: AUD 38 per day
  • A late check-out fee will be charged
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Hostel Surry Hills
  • Big Surry Hills
  • Big Hostel Surry Hills
  • Big Hostel Hostel/Backpacker accommodation
  • Big Hostel Hostel/Backpacker accommodation Surry Hills

You should know

  • Big Hostel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.