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4.4 out of 5

"I stay with my partner for 1 night and its really good " More

By a verified traveller on Mon 15 Apr 2019

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Basic Twin Room

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max
AU$45* Per night/room 12 Aug. - 13 Aug.

8 Share Dorm - Mixed (Shared Bathroom)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

8 Share Dorm - Female Only (Shared Bathroom)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

4 Share Ensuite Dorm

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 1 Max

Single Ensuite Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Twin Ensuite Room

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max

Hotel Description

At Big Hostel you'll be within just a 10-minute stroll of popular attractions like Capitol Theatre and Paddy's Market. Highlights at this hostel include free in-room WiFi.

TVs, DVD players, and safes are featured in all 35 rooms.

This smoke-free hostel offers free WiFi in public areas, a rooftop terrace, and a 24-hour front desk. Added amenities include laundry facilities, a microwave in a common area, and a refrigerator in a common area. There's also self parking, along with the convenience of airport drop-off service.

Attractions within a 10-minute walk of this Sydney Central Business District hostel include World Square Shopping Centre and Crown Street.

Big Hostel ratings based on 68 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Big Hostel

Everyone (51) Couples (5) Family (13)
5 out of 5
I stay with my partner for 1 night and its really good

Posted by on 15 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

5 out of 5
The cleanliness and the pleasant manner of the staff as well as the choices of breakfast goodies. The closeness to Central Station is really great.

Posted by on 25 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

5 out of 5
Never stayed in a Hostel before but was happily surprised! Appreciated having a bathroom and room to myself.

Posted by on 23 Feb. 2019

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5

Posted by on 26 Oct. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5
The location was great and the staff were very friendly

Posted by , from Australia on 24 Oct. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5
Clean room, very friendly helpful staff, would come back

Posted by , from south coast on 23 Oct. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

4 out of 5

Would highly recommend to budget travellers

Pros: No air conditioning
I stayed at the Big Hostel for one night in January. The 12 bed female dorm was clean and comfortable and I had a good nights sleep. I haven't stayed in a hostel for more than 10 years and wasn't sure what to expect. However, I was very pleasantly surprised with how nice it was. The best thing about the hostel was the location which was close to the CBD. Would recommend to single and group travellers on a budget.

Posted by , from Auckland on 5 Jan. 2018

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Comment from Hotel Management

1 Apr. 2019 by Big Hostel Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

3 out of 5

hit & miss

Pros: location
Cons: follow up customer service. additional amentities in room - soap, blankets
No extra blankets in the room for guest use - I woke up freezing cold and had to change into warmer clothes. No soap in room for guest use. Thankfully I BYO'd. No follow up from staff upon checkout eg. "How was your stay?" Early morning (3-5am) banging of doors/equipment - I gather from inconsiderate cleaning crews. Made for a poor night's sleep!

Posted by , from Brisbane on 28 Nov. 2017

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4 out of 5

Great location and price

The big hostel staff are very friendly and helpful. Room was clean and fairly comfortable with big ensuite. It is family friendly as advertised, good range of choices for cereal, toast and spreads in included breakfast. would stay there again.

Posted by , from victoria, australia on 8 Oct. 2017

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Comment from Hotel Management

1 Apr. 2019 by Big Hostel Crew

Hi there, thanks for the review. We're glad to hear you enjoyed your stay. We look forward to having you back at Big Hostel again soon!

3 out of 5

Adequate for budget accomodation

We stayed with 3 children for budget accommodation The website advertised a "family" room It also uses the words "luxury" and "boutique" in its title but many facilities need updating ie not enough table space for dining room Not enough crockery/cutlery (we had to wait for people to finish to have our cereal !) The roof top bbq was decintegrated and not safe/usable The room had a dank smell so we bought air freshener ! Matresses uncomfortable. The TV in the only common/dining room was playing R rated movies so our children had to leave. It is a backpackers but a lot of backpackers now days are of a better standard. On the plus side the ensuite was good condition Friendly staff and good location Just needs a bit of updating.

Posted by on 9 Apr. 2017

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Property Features

As a guest of Big Hostel, you'll find a rooftop terrace, a library, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Barbecue grills, a vending machine, and multilingual staff are also featured at Big Hostel. Parking is available for a fee. This Sydney hostel is smoke free.

  • 35 guestrooms or units
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Lockers available

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (9.7 km / 6 mi)
  • Train station: Sydney Central Station (0.5 km / 0.3 mi)
  • Metro station: Capitol Square Light Rail Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport drop-off
  • Parking: Self parking available for a surcharge

Room Amenities

Big Hostel offers 35 accommodations with DVD players and safes. Televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

  • Television
  • Digital channels
  • DVD player
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Climate control (air conditioning)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Big Hostel

Policies

Please note: One-way airport shuttle service from the hotel to the airport is provided by Air Bus Sydney.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • UnionPay
  • Second check-in time starts at 9:00 AM
  • Second check-in time ends at midnight
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 16 per person
  • Secured self parking fee: AUD 38 per day
  • Credit card charges are subject to a surcharge of AUD 1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Hostel Surry Hills
  • Big Surry Hills
  • Big Hostel Surry Hills
  • Big Hostel Hostel/Backpacker accommodation
  • Big Hostel Hostel/Backpacker accommodation Surry Hills

You should know

  • Big Hostel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.