Sydney CBD Family Accommodation

Perfect hotel with the perfect location

The location is great with business requirements very close. The friendly service and helpfulness of staff is second to none.

Many wonderful things: amazing location, seems to be in the middle of everything whether for work or play; warm and welcoming staff (umbrellas for guests to borrow at the door); huge quiet bedroom even though I had a low level room facing the street; consistently fantastic breakfasts (at the buffet and room service); wonderful bathroom set up with soak tub; best hotel gym I have visited (and I have visited several); top notch laundry service. There were some surprising aspects to my stay: inconsistent dinners through room service (the same dish could be amazing one night and meh the next); my room, although spacious and quiet, was a bit tired and worn and could have used a little love; one feature of my room didn't work and it took several calls to get the problem fixed timely. The staff also don't do a great job at cross selling their services. I tried to buy gift certificates at the front desk, was told they did not sell them, only to be told later by reservations that they did sell them. I was not told about the hotel spa and there was no information about on the in-room tablet I used to order room service. Regardless, overall it was a highly comfortable and enjoyable extended stay and I wholly recommend it.