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Garden Palace Hotel Surabaya

4.0 star property
Upscale spa hotel near Tunjungan Plaza

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Photo gallery for Garden Palace Hotel Surabaya

Interior entrance
Exterior
Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds
Exterior
Royalle Suite | Bathroom
Reviews
7.0

Good

Popular amenities

  • BarBarBar
  • Parking availableParking availableParking available
  • SpaSpaSpa
  • GymGymGym
  • Room serviceRoom serviceRoom service
  • Breakfast availableBreakfast availableBreakfast available

Explore the area

Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271
  • Popular LocationSurabaya Plaza Shopping Mall4 min walk
  • Popular LocationGrand City Surabaya10 min walk
  • Popular LocationTunjungan Plaza12 min walk
  • AirportSurabaya (SUB-Juanda)18 min drive

Room options

View all photos for Royalle Club Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Royalle Club Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Memory foam bed
Premium bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 2
  • 2 Single Beds

View all photos for Royalle Suite

Royalle Suite

Royalle Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Premium bedding
Egyptian cotton bed sheets
Down duvet
Memory foam bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Menteri Suite

Menteri Suite

Menteri Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Premium bedding
Egyptian cotton bed sheets
Down duvet
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Sultan Suite

Sultan Suite

Sultan Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Premium bedding
Egyptian cotton bed sheets
Down duvet
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Superior Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Memory foam bed
Premium bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Thematic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Thematic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Memory foam bed
Premium bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Thematic Twin

Deluxe Thematic Twin

Deluxe Thematic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Memory foam bed
Premium bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 2
  • 2 Single Beds

View all photos for Royalle Club King

View from room

Royalle Club King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Memory foam bed
Premium bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Memory foam bed
Premium bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Memory foam bed
Premium bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King

View from room

Superior King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Memory foam bed
Premium bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

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3.7 out of 5, Good, (105)
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About the area

Surabaya

Garden Palace Hotel Surabaya puts you in the heart of Surabaya, within steps of Surabaya Youth Center and World Trade Centre. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .The restaurant, Green House, serves international cuisine. Curabhaya is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Enjoy the nightclub and 24-hour gym. 8608 square feet (800 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Embong Kaliasin hotel include Tunjungan Plaza and Pakuwon Mall.

What's nearby

  • Surabaya Plaza Shopping Mall - 4 min walk
  • Submarine Monument - 6 min walk
  • Grand City Surabaya - 10 min walk
  • Tunjungan Plaza - 12 min walk
  • Galaxy Mall - 7 min drive

Getting around

  • Wonokromo Station - 5 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Surabaya (SUB-Juanda) - 18 min drive

Restaurants

  • Zangrandi Ice Cream - 2 min walk
  • Excelso - 3 min walk
  • Rujak Cingur - 3 min walk
  • A & W Restaurant Plaza Surabaya - 3 min walk
  • J.CO Donutes and Coffee - 3 min walk

About this property

Garden Palace Hotel Surabaya

Upscale spa hotel near Tunjungan Plaza
Garden Palace Hotel Surabaya offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 8608 square feet (800 square metres) and includes conference space. A nightclub, spa services, and a terrace are also featured at the business-friendly Garden Palace Hotel Surabaya. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

  • 360 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 8608 sq ft of conference space
  • 800 sq. m of conference space
  • Nightclub
  • Deli
  • Childcare (free)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Garden Palace Hotel Surabaya offers 360 air-conditioned accommodations with a safe and free newspapers. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. This Surabaya hotel provides complimentary wireless Internet access.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle
  • Onsite parking available only on request
  • Secured, uncovered parking on site (IDR 60,000 per day)
  • Secured, uncovered valet parking on site (IDR 25,000 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 55,000 for adults and IDR 27,500 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • CAT Pajamas
  • Curabhaya
  • Green House
  • Ming Court
  • Vista Jazz

Things to do

  • 24-hour gym
  • Full-service spa
  • Nightclub
  • TV in common areas

Family friendly

  • Free babysitting
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8,608 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Egyptian-cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Garden Palace Hotel Surabaya

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 55000.00 for adults and from IDR 27500.00 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
  • Uncovered self-parking fee: IDR 60000 per day (in/out privileges)
  • Valet parking fee: IDR 25000 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Garden Hotel Surabaya
Garden Palace Hotel
Garden Palace Hotel Surabaya
Garden Palace Surabaya
Garden Palace Surabaya Hotel
Garden Surabaya
Hotel Garden Palace Surabaya
Hotel Garden Surabaya
Palace Hotel Surabaya
Surabaya Garden Palace Hotel
Garden Palace Hotel Surabaya, Java
Garden Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel
Garden Palace Hotel Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel Surabaya
Garden Palace Hotel Surabaya Powered by Archipelago

Frequently asked questions

What is the cancellation policy at Garden Palace Hotel Surabaya?

Garden Palace Hotel Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Garden Palace Hotel Surabaya?

Yep, Garden Palace Hotel Surabaya has a secured uncovered self car park with in/out privileges for IDR 60000 per day. Onsite parking is limited (max 10 spaces per unit).

Are there any beaches close to Garden Palace Hotel Surabaya?

The closest beach to Garden Palace Hotel Surabaya is New Kenjeran Beach (6.3 km).

Is there a spa on site at Garden Palace Hotel Surabaya?

Yep, there is an onsite spa at Garden Palace Hotel Surabaya. You'll enjoy services like massages.

What luxury perks are available at Garden Palace Hotel Surabaya?

Garden Palace Hotel Surabaya features a full-service spa, a nightclub and a health club. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes Garden Palace Hotel Surabaya a romantic place to stay?

24-hour room service, plus memory foam beds in the guestrooms, help set the scene for a romantic weekend at Garden Palace Hotel Surabaya.

Does Garden Palace Hotel Surabaya serve breakfast?

Sure does, buffet brekkie is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Garden Palace Hotel Surabaya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Garden Palace Hotel Surabaya?

Yep, you can grab a meal at Garden Palace Hotel Surabaya's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Garden Palace Hotel Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Garden Palace Hotel Surabaya?

No, pets and service animals are not allowed.

Garden Palace Hotel Surabaya Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 73 reviews" "
Rating 8 - Good. 29 out of 73 reviews" "
Rating 6 - Okay. 14 out of 73 reviews" "
Rating 4 - Poor. 11 out of 73 reviews" "
Rating 2 - Terrible. 5 out of 73 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jieling

Stayed 2 nights in Jan 2023

8/10 Good

wordlington

Stayed 4 nights in Nov 2021

10/10 Excellent

Willy

Stayed 1 night in Jun 2021

2/10 Terrible

Saad

Stayed 3 nights in Jun 2021

4/10 Poor

jonny

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Stayed 3 nights in Mar 2020

8/10 Good

Widodo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, need better wifi
Stayed 1 night in Mar 2020

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defiantly will stay again
Great
Stayed 1 night in Apr 2019