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Doubletree By Hilton Surabaya

Property class: 5 and above

Photo gallery for Doubletree By Hilton Surabaya

A modern hotel pool area with a clear pool, lounge chairs, and a covered seating area.
A rooftop lounge with wicker furniture, large windows, and a view of the city.
A modern living space with a kitchen, dining area, and a large window overlooking a cityscape.
A modern hotel building with a curved top, multiple floors, and a prominent 'DoubleTree' sign.
A modern hotel lobby with a central bar area, seating arrangements, and a decorative ceiling.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Air-conditioning
  • Gym
The current price is AU$101
includes taxes & fees
30 Oct - 31 Oct

Explore the area

View map
Jl Tunjungan 12 East Java, Surabaya, 60275
  • Place, Tunjungan Plaza
    ‪9 min walk‬
  • Place, Grand City Surabaya
    ‪2 min drive‬
  • Place, Surabaya Plaza Shopping Mall
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a city view.

Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a sofa, a coffee table, a desk with a chair, and a city view.

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • City view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Bathtub

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Deluxe Suite, 1 King Bed, Bathtub

  • City view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bathtub, Corner

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Suite, 1 King Bed, Bathtub, Corner

  • City view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bathtub (Loft Duplex)

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Suite, 1 King Bed, Bathtub (Loft Duplex)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 102 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk, a chair, a TV, and a city view.

Room, 1 King Bed, Accessible

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Bathtub

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Premium Suite, 1 King Bed, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Refrigerator & Microwave

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Presidential Suite, 1 King Bed, Refrigerator & Microwave

  • City view
  • 138 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

A hotel room with two beds, a desk, and a large window offering a city view.

Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Executive Room, 2 Single Beds

  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, Multiple Beds

A hotel room with two beds, a desk, and a large window offering a city view.

Family Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Suite, Multiple Beds, Bathtub

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Family Suite, Multiple Beds, Bathtub

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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A modern lobby with a bar area, seating, and large windows overlooking a pool.

Four Points by Sheraton Surabaya, Tunjungan Plaza

Surabaya Center
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
9.4 out of 10, Exceptional, 320 reviews
The price is AU$111
includes taxes & fees
1 Nov - 2 Nov
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the area

Surabaya

Doubletree By Hilton Surabaya puts you in the heart of Surabaya, connected to the convention centre and within just a 10-minute stroll of Tunjungan Plaza and BG Junction. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and free self-parking. .Cloud 22 Rooftop Bar serves international cuisine. The Koffee Deli & More is the hotel's own lobby lounge. Enjoy the free kids' club, 24-hour gym and kids' swimming pool as well as access to bike hire. Business amenities include 16 meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also valet parking, along with the convenience of a free area shuttle. .In the area of this 5-property class Surabaya Center hotel, you'll find Pakuwon Mall.

What's nearby

  • BG Junction - 8 min walk - 0.7 km
  • Tunjungan Plaza - 9 min walk - 0.8 km
  • Heroic Monument - 20 min walk - 1.7 km
  • Grand City Surabaya - 2 min drive - 1.7 km
  • Surabaya Plaza Shopping Mall - 2 min drive - 2.0 km

Getting around

  • Surabaya Kota Station - 12 min drive
  • Surabaya Pasar Turi Station - 19 min walk
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪We The Fork - ‬3 min walk
  • ‪Toko Kopi Padma - ‬4 min walk
  • ‪Loske Coffee Service - ‬1 min walk
  • ‪FamiCafé by FamilyMart - ‬3 min walk
  • ‪Bima Restaurant - ‬5 min walk

About this property

Doubletree By Hilton Surabaya

Doubletree By Hilton Surabaya offers its guests a kids' pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 16 meeting rooms, and limo/town car service are available. A complimentary children's club, an arcade/games room, and multilingual staff are also featured at the luxury Doubletree By Hilton Surabaya. An area shuttle within 0 kilometres and A shopping centre shuttle are free. Free self parking is available.

This 5-star Surabaya hotel is smoke free.

  • 310 guestrooms or units
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Doubletree By Hilton Surabaya offers 310 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Beds feature Select Comfort mattresses. 43-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

A modern hotel with a distinctive curved glass structure, multiple floors, and a rooftop area with outdoor seating.
Four Points by Sheraton Surabaya, Pakuwon Indah
Surabaya
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.7 out of 5, Exceptional, 246 reviews
The price is AU$118
includes taxes & fees
3 Nov - 4 Nov
Four Points by Sheraton Surabaya, Pakuwon Indah

Property amenities

Internet

  • Available in all rooms: WiFi (IDR 150,000 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free shopping centre shuttle
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (IDR 50,000 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekends for a fee of IDR 350,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Cloud 22 Rooftop Bar
  • Makan Kitchen
  • The Koffee Deli & More

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible train station shuttle
  • Braille/raised signage
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Built in 2020
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Doubletree By Hilton Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 544500.0 per night.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children
  • Fee for in-room wireless Internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500.0 per night
  • Hosted evening meal: IDR 350000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Doubletree By Hilton Surabaya?

Doubletree By Hilton Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Doubletree By Hilton Surabaya?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at Doubletree By Hilton Surabaya on 30 Oct 2026 start from AU$101, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Doubletree By Hilton Surabaya?

Yep, Doubletree By Hilton Surabaya has a free self car park. Additionally there is secured valet parking for IDR 50000 per day.

Are there any beaches close to Doubletree By Hilton Surabaya?

The closest beach to Doubletree By Hilton Surabaya is New Kenjeran Beach (7 km).

Does Doubletree By Hilton Surabaya have a pool?

Doubletree By Hilton Surabaya has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 6:00 AM to 8:00 PM.

What makes Doubletree By Hilton Surabaya a romantic place to stay?

A lounge bar and 24-hour room service, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Doubletree By Hilton Surabaya.

Is Doubletree By Hilton Surabaya family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Doubletree By Hilton Surabaya is a hit with families.

Does Doubletree By Hilton Surabaya serve breakfast?

Yeah, buffet breakfast is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Doubletree By Hilton Surabaya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Doubletree By Hilton Surabaya?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Doubletree By Hilton Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Doubletree By Hilton Surabaya?

No, pets and service animals are not allowed.

Doubletree By Hilton Surabaya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 119 out of 161 reviews
Rating 8 - Good. 25 out of 161 reviews
Rating 6 - Okay. 9 out of 161 reviews
Rating 4 - Poor. 4 out of 161 reviews
Rating 2 - Terrible. 4 out of 161 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and breakfast very nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and Friendly Staff!
Stayed 12 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, super staff, good breakfast, kids friendly
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and lovely rooms.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly... great location, near to eateries and malls... comfy and clean bedroom...
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good size Staff very friendly Great location
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Friendly staff, super clean, comfy bed, and lovely pool.
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and pleasant to stay. The room is clean and feel luxurious. Staff are friendly and breakfast is delicious
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Variety of food from western style and Indonesian food. I love bubur ayam is my favorite dish and jamu is my favorite drink
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our staycation to celebrate our special day. It was excellent all the way through. Breakfast has a huge variation and taste nice. We requested corner room and they delivered. Excellent and spacious room. Staff were helpful and friendly. Receptionists were excellent. All in all, everything was GREAT. Thank You! We will come back!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good experience at hotel
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The staff very friendly & breakfast is good.
Stayed 7 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Nice hotel... they even upgrade my room and pack me a breakfast in case i was leaving early morning.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location,cleanliness, super helpful staff. The rooms were nice and bed wss comfy.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very friendly and serviceminded staff. Our room was just perfect; clean, big, with a very comfortable bed.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service and the staff

Fantastic service and the staff at this hotel.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Very good and comfortable as usual. Staff, room, breakfast are all great!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. Bed is really nice. Breakfast spread is fantastic. Staffs are also very helpful.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and the bed are wonderful
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and located right in the heart of the city.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience !!

The staff could not have been more courteous and attentive. They made our stay memorable guaranteed our return business !
Stayed 9 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff at the property were amazing. They did a great job
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2025