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4.0 out of 5

"It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Ch ... " More

By a verified traveller on Tue 19 Mar 2019

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Hotel Description

A luxury stay in Surabaya awaits you at Ascott Waterplace Surabaya. You'll be 0.5 km (0.3 mi) from Pakuwon Mall and 8.4 km (5.2 mi) from Surabaya Town Square. Highlights at this family-friendly aparthotel include 2 outdoor swimming pools, and in-room kitchenettes and washing machines.

You can enjoy an LED TV with cable channels, and each apartment features a living room, a DVD player, and a rice cooker. In-room dining is convenient with amenities like a kitchenette and room service. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Free bottled water, a safe, and a hair dryer are also available.

Enjoy the free kids' club, fitness center, kids' swimming pool, and waterslide. Added amenities include free WiFi in public areas and a 24-hour business center. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4.5-star Surabaya aparthotel include Surabaya Zoo and Royal Plaza Surabaya.

Deluxe Apartment, 1 King Bed, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$110* Per night/room 23 Feb. - 24 Feb.

Executive Apartment, 1 King Bed, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Apartment, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Apartment, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Apartment, Refrigerator & Microwave, City View

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Penthouse, 1 King Bed, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ascott Waterplace Surabaya ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ascott Waterplace Surabaya

Everyone (2) Family (1)
4 out of 5
It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.

Posted by , from Australia on 19 Mar. 2019

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Comment from Hotel Management

5 Apr. 2019 by Nany S

Dear Joan, Thank you for taking your time to share your stay experience and also kind support to Ascott Waterplace Surabaya. Your feedback will be share with the entire team and we look forward to welcome you again at our serviced residence. Best regards,

5 out of 5

Nice hotel with friendly staff

Have had four visits to the hotel. Great facilities.

Posted by on 6 Apr. 2017

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Comment from Hotel Management

3 May 2017 by M Basha, Manager

Dear Anonymous, Thank you for your kind comments and excellent rating. We are happy that you enjoyed your stays with us. We hope to see you again soon at Ascott Waterplace Surabaya. If you would like to have an exclusive price for your next stay, visit our website and become a member of Ascott Online Advantage, our online community where you can enjoy exclusive year-long discounts, seasonal promotions and special benefits. Best regards, M Basha, Manager

3 out of 5

Nice hotel in clean western aria but no transport!

Entrance to hotel and staff is amazing but cleanliness of room is only reasonable and upkeep is really not good. Aircon not working, water cooler not working, stove not working 2 times. And kitchen badly equipped not enough pans and missing utilities. This is frustrating considering I higher Hotel for cooking. Staff where obliging. It did become ebarsing to have to ring and ask things to be fixed. All was fixed in the end but the first 2 days so may things brake down.

Posted by , from sunshine coast QLD Australia on 22 Sep. 2016

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Property Features

Ascott Waterplace Surabaya offers its guests 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 2 meeting rooms available. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Ascott Waterplace Surabaya. Limited free parking is available on a first-come, first-served basis. You'll have access to the health club at a partner property. This 4.5-star Surabaya aparthotel is smoke free.

  • 182 guestrooms or units
  • 33 levels
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Business center (24 hours)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Surabaya (SUB-Juanda) (23 km / 14.3 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Ascott Waterplace Surabaya offers 182 accommodations with DVD players and safes. Accommodations offer separate living rooms. Accommodations at this 4.5-star aparthotel have kitchenettes with cookware/dishes/utensils and rice cookers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. LED televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer
  • Living room
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • DVD player
  • Oven
  • Rice cooker
  • Electric kettle
  • Kitchenware
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 17

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

24-hour airport shuttle service is available on request. 24-hour train station shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Train station transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 570370 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Ascott Waterplace Surabaya

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. Heating is not provided. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • One child stays free
  • UnionPay
  • Events/parties not allowed
  • Property Registry Number – +62317393001
  • No pets or service animals allowed
  • 24-hour check-in
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 350000.00 (one-way), (from 1 to 12 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: IDR 570370 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ascott Waterplace Surabaya Aparthotel
  • Ascott Waterplace Aparthotel
  • Ascott Waterplace Surabaya
  • Ascott Waterplace
  • Ascott Waterplace Surabaya Java
  • Ascott Waterplace Surabaya Surabaya
  • Ascott Waterplace Surabaya Aparthotel
  • Ascott Waterplace Surabaya Aparthotel Surabaya

You should know

  • Ascott Waterplace Surabaya offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.