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Ascott Waterplace Surabaya

4.5-star property
Tower D1 Jalan Pakuwon Indah, Surabaya, East Java 1800 796 370
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4.0 out of 5
Very good!
See all 3 wotif Reviews

"It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Ch ... " More

By a verified traveller on Tue 19 Mar 2019

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Hotel Description

A luxury stay in Surabaya awaits you at Ascott Waterplace Surabaya. You'll be 0.4 km (0.2 mi) from Pakuwon Mall and 8.1 km (5 mi) from Surabaya Town Square. Highlights at this family-friendly aparthotel include 2 outdoor swimming pools, and in-room kitchenettes and washing machines.

Each apartment is soundproofed and features an LED TV with cable channels, along with free WiFi, a dining area, and a sitting area. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. A living room, a DVD player, and free bottled water are also available. Housekeeping is available on request.

Enjoy the free kids' club, gym, kids' swimming pool, and waterslide. The aparthotel's restaurant is a nice spot to grab a bite. Business amenities include 2 meeting rooms and a 24-hour business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning continental breakfast is served between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4.5-star Surabaya aparthotel include Surabaya Zoo and Royal Plaza Surabaya.

Deluxe Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$122* Per night/room 1 May - 2 May

Executive Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Penthouse, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ascott Waterplace Surabaya ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ascott Waterplace Surabaya

Everyone (2) Family (1)
4 out of 5
It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.

Posted by , from Australia on 19 Mar. 2019

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Comment from Hotel Management

5 Apr. 2019 by Nany S

Dear Joan, Thank you for taking your time to share your stay experience and also kind support to Ascott Waterplace Surabaya. Your feedback will be share with the entire team and we look forward to welcome you again at our serviced residence. Best regards,

5 out of 5

Nice hotel with friendly staff

Have had four visits to the hotel. Great facilities.

Posted by on 6 Apr. 2017

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Comment from Hotel Management

3 May 2017 by M Basha, Manager

Dear Anonymous, Thank you for your kind comments and excellent rating. We are happy that you enjoyed your stays with us. We hope to see you again soon at Ascott Waterplace Surabaya. If you would like to have an exclusive price for your next stay, visit our website and become a member of Ascott Online Advantage, our online community where you can enjoy exclusive year-long discounts, seasonal promotions and special benefits. Best regards, M Basha, Manager

3 out of 5

Nice hotel in clean western aria but no transport!

Entrance to hotel and staff is amazing but cleanliness of room is only reasonable and upkeep is really not good. Aircon not working, water cooler not working, stove not working 2 times. And kitchen badly equipped not enough pans and missing utilities. This is frustrating considering I higher Hotel for cooking. Staff where obliging. It did become ebarsing to have to ring and ask things to be fixed. All was fixed in the end but the first 2 days so may things brake down.

Posted by , from sunshine coast QLD Australia on 22 Sep. 2016

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About the Ascott Waterplace Surabaya

Location Tower D1 Jalan Pakuwon Indah, Surabaya, East Java 60126

Property Features

Ascott Waterplace Surabaya offers its guests 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. Business amenities include a 24-hour business center and 2 meeting rooms. A computer station is on site and WiFi is free in public spaces. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Ascott Waterplace Surabaya. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis. This Art Deco Surabaya aparthotel is smoke free.

  • 1 building
  • 182 guestrooms or units
  • 33 levels
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Tandes Station (8.9 km / 5.5 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Electric kettle
  • Kitchenware
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 10:00 AM.

Ascott Waterplace Surabaya has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 15
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Ascott Waterplace Surabaya offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Ascott Waterplace Surabaya

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, and cash. Heating is not provided. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed
  • Property Registry Number – +62317393001
  • One child stays free
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Children stay free - maximum age 5
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Water dispenser use by guests actively encouraged

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately IDR 172840 for adults and IDR 86420 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ascott Waterplace Surabaya Aparthotel
  • Ascott Waterplace Aparthotel
  • Ascott Waterplace Surabaya
  • Ascott Waterplace
  • Ascott Waterplace Surabaya Java
  • Ascott Waterplace Surabaya Surabaya
  • Ascott Waterplace Surabaya Aparthotel
  • Ascott Waterplace Surabaya Aparthotel Surabaya

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.