You can enjoy an LED TV with cable channels, and each apartment features a living room, a DVD player, and a rice cooker. In-room dining is convenient with amenities like a kitchenette and room service. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Free bottled water, a safe, and a hair dryer are also available.
Enjoy the free kids' club, fitness center, kids' swimming pool, and waterslide. Added amenities include free WiFi in public areas and a 24-hour business center. There's also free self parking, along with the convenience of an airport shuttle.
Places within a 15-minute drive of this 4.5-star Surabaya aparthotel include Surabaya Zoo and Royal Plaza Surabaya.
5 Apr. 2019 by Nany S
Dear Joan, Thank you for taking your time to share your stay experience and also kind support to Ascott Waterplace Surabaya. Your feedback will be share with the entire team and we look forward to welcome you again at our serviced residence. Best regards,
3 May 2017 by M Basha, Manager
Dear Anonymous, Thank you for your kind comments and excellent rating. We are happy that you enjoyed your stays with us. We hope to see you again soon at Ascott Waterplace Surabaya. If you would like to have an exclusive price for your next stay, visit our website and become a member of Ascott Online Advantage, our online community where you can enjoy exclusive year-long discounts, seasonal promotions and special benefits. Best regards, M Basha, Manager
Ascott Waterplace Surabaya offers its guests 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 2 meeting rooms available. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Ascott Waterplace Surabaya. Limited free parking is available on a first-come, first-served basis. You'll have access to the health club at a partner property. This 4.5-star Surabaya aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Ascott Waterplace Surabaya offers 182 accommodations with DVD players and safes. Accommodations offer separate living rooms. Accommodations at this 4.5-star aparthotel have kitchenettes with cookware/dishes/utensils and rice cookers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. LED televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Room service (during limited hours) is available.
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.
24-hour airport shuttle service is available on request. 24-hour train station shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.
Airport transportation is offered on request 24 hours a day. Train station transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. Heating is not provided. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.