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Four Points by Sheraton Surabaya, Tunjungan Plaza

Property class: 4

Photo gallery for Four Points by Sheraton Surabaya, Tunjungan Plaza

A modern lobby with a bar area, seating, and large windows overlooking a pool.
A spacious lobby with a high ceiling, a reception desk, seating area, and a decorative wall with greenery.
A swimming pool with lounge chairs and a neon sign.
A hotel room with a bed, a TV, a sofa, a table, and a city view through large windows.
A hotel room with two beds, a desk, and a chair.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$114
includes taxes & fees
4 Oct - 5 Oct

Explore the area

View map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261
  • Place, Tunjungan Plaza
    ‪1 min walk‬
  • Place, BG Junction
    ‪15 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪17 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a city view.

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a TV, a red chair, and a view of the city.

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with a bed, a TV, a sofa, a table, and a city view through large windows.

Suite, 1 Bedroom

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 Double Bed, Smoking

A hotel room with a large bed, a desk, a chair, and a city view through the window.

Deluxe Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

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Rooftop bar, al fresco dining, open daily

Four Points by Sheraton Surabaya, Pakuwon Indah

Surabaya
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
9.4 out of 10, Exceptional, 239 reviews
The price is AU$119
includes taxes & fees
28 Sept - 29 Sept
Four Points by Sheraton Surabaya, Pakuwon Indah

About the area

Surabaya

Four Points by Sheraton Surabaya, Tunjungan Plaza puts you in the heart of Surabaya, connected to the convention centre and within just a 10-minute stroll of Tunjungan Plaza and Grahadi. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The restaurant, Lime Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Botanique Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, kids' swimming pool and pool loungers. Business amenities include 8 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 4-property class Surabaya Center hotel include Joko Dolog Statue and Surabaya Youth Center.

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 km
  • Grahadi - 9 min walk - 0.8 km
  • BG Junction - 15 min walk - 1.3 km
  • Surabaya Plaza Shopping Mall - 17 min walk - 1.4 km
  • Grand City Surabaya - 2 min drive - 2.1 km

Getting around

  • Ngagel Station - 7 min drive
  • Surabaya Pasar Turi Station - 8 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • ‪Daun Lada - ‬3 min walk
  • ‪Soto Ayam Cak Pardi - ‬1 min walk
  • ‪Genki Sushi - ‬4 min walk
  • ‪Monster Curry - ‬4 min walk
  • ‪Chung Gi Wa - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

Four Points by Sheraton Surabaya, Tunjungan Plaza offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 8 meeting rooms. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Surabaya, Tunjungan Plaza. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

  • 1 building
  • 293 guestrooms or units
  • 11 levels
  • Built in 2016
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Four Points by Sheraton Surabaya, Tunjungan Plaza offers 293 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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The price is AU$94
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: IDR 260,000 for adults and IDR 130,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Botanique Lounge
  • Le Petit Cafe
  • Lime Restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift
  • Low-height bed
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Rooftop garden
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Surabaya, Tunjungan Plaza

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 665500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 260000 for adults and from IDR 130000 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 665500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 55110, 8120112040084

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Four Points Sheraton Surabaya Hotel

Four Points Sheraton Surabaya

Four Points By Sheraton Surabaya Java

Four Points by Sheraton Surabaya

Four Points by Sheraton Surabaya Tunjungan Plaza

Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel

Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya

Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Four Points by Sheraton Surabaya, Tunjungan Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Surabaya, Tunjungan Plaza?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Tunjungan Plaza on 4 Oct 2026 start from AU$114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yep, Four Points by Sheraton Surabaya, Tunjungan Plaza has a free self car park. Additionally there is valet parking for IDR 50000 per stay.

Are there any beaches close to Four Points by Sheraton Surabaya, Tunjungan Plaza?

The closest beach to Four Points by Sheraton Surabaya, Tunjungan Plaza is New Kenjeran Beach (6.9 km).

Does Four Points by Sheraton Surabaya, Tunjungan Plaza have a pool?

Four Points by Sheraton Surabaya, Tunjungan Plaza has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Four Points by Sheraton Surabaya, Tunjungan Plaza a romantic place to stay?

Pool-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Four Points by Sheraton Surabaya, Tunjungan Plaza.

Is Four Points by Sheraton Surabaya, Tunjungan Plaza family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Four Points by Sheraton Surabaya, Tunjungan Plaza is a hit with families.

Does Four Points by Sheraton Surabaya, Tunjungan Plaza serve breakfast?

Yeah, buffet brekkie is on offer daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Four Points by Sheraton Surabaya, Tunjungan Plaza?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Four Points by Sheraton Surabaya, Tunjungan Plaza?

No, pets and service animals are not allowed.

Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 222 out of 314 reviews
Rating 8 - Good. 76 out of 314 reviews
Rating 6 - Okay. 12 out of 314 reviews
Rating 4 - Poor. 2 out of 314 reviews
Rating 2 - Terrible. 2 out of 314 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and the breakfast is excellent
Stayed 1 night in Jun 2026
Verified review

8/10 Good

erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is convenient, it’s near the shopping mall
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and very helpful
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Zeng

Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay and the staff are super friendly.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Laksmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb, from the hotel staff, the location, the variety buffet menu at the Lime restaurant for breakfast, everything is excellent. I definitely recommend the Four Points by Sheraton Tunjungan Plaza Surabaya to anyone & I definitely will be staying here again in the future. Thank you for the excellent service
Stayed 1 night in May 2026
Verified review

10/10 Excellent

KAI PENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel near shopping malls and a lot of dining options.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

KAI PENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with shopping malls next to it.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Lilys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.
Stayed 11 nights in Oct 2024
Verified review

10/10 Excellent

Mohd Roselan

Liked: Cleanliness, staff & service, amenities
Love the room. All are great. The staff is amazing
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs and food were excelent.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Zeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, Attentive staff, excellent location right at the mall with many dining options.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Syanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk away
Stayed 1 night in Jun 2026
Verified review

8/10 Good

j

Liked: Cleanliness, staff & service, amenities
Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and convertible
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Shanan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very energetic and pleasant.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Mohd Esnu Khalidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front staff Suara and Amy help us a lot. Excellent service
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay!!

Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

KANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and yummy breakfast

Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel with superb staff at a great location

We stayed for 3 nights for family trips, and by far this is the best hotel that I have ever stayed in Indonesia. The staff is super friendly, always greet all the guest warmly and always try to be helpful. The rooms are nice, and the access to the very big mall is very helpful. Definitely a place where we want to come again.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just a short trip to Surabaya

Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Yuki Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, modern and a good size. The room was quiet, which is not the case everywhere in the city. The hotel is adjacent a modern mall (you do have to exit the hotel but the mall entrance is very close) with many dining options and the hotel room service is good (although they did call 3 times within 5 minutes to re-confirm my order consisting of 2 items and then called 30 minutes later insisting I give feedback on the service and meal - this was rather annoying especially since I was trying to sleep before a midnight pickup for a tour). I asked about an airport drop-off and the hotel car services are outrageously expensive but there are cabs on standby at the entrance 24/7.
Stayed 2 nights in May 2026