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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
Art Deco Surabaya hotel connected to the convention centre, within walking distance of Pakuwon Mall

Choose dates to view prices

Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, al fresco dining, open daily
Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
Exterior
Room, 1 King Bed (Premium Deluxe, 1 King)
Daily buffet breakfast (IDR 288000 per person)
Reviews
9.6

Exceptional

Popular amenities

  • PoolPoolPool
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping
  • Breakfast available

Check out the area

Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216
  • Popular LocationPakuwon Mall1 min walk
  • Popular LocationSurabaya Zoo7 min drive
  • Popular LocationTunjungan Plaza12 min drive
  • AirportSurabaya (SUB-Juanda)40 min drive

Room options

View all photos for Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

Highlights

Air conditioning
LED TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Hairdryer
Rainfall showerhead
Bathrobes
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed (Premium Deluxe, 1 King)

Room, 1 King Bed (Premium Deluxe, 1 King)

Room, 1 King Bed (Premium Deluxe, 1 King)

8.8/10 Excellent

Highlights

Air conditioning
LED TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Hairdryer
Rainfall showerhead
Bathrobes
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

8.3/10 Very good

Highlights

Air conditioning
LED TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Hairdryer
Rainfall showerhead
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

10/10 Exceptional

Highlights

Separate sitting area
Air conditioning
LED TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Separate bath and shower
Hairdryer
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King)

10/10 Exceptional

Highlights

Air conditioning
LED TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Hairdryer
Rainfall showerhead
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Four Points by Sheraton Surabaya, Tunjungan Plaza
Pool
Kids pool
Parking included
Free WiFi
4.6 out of 5, Wonderful, (244)
The price is AU$125
for 1 night
includes taxes & fees
4 June - 5 June
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the area

Surabaya

At Four Points by Sheraton Surabaya, Pakuwon Indah, you'll be connected to the convention centre and steps from Pakuwon Mall. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool and free self-parking. .The buffet restaurant, Djaman Doeloe Restaurant, serves Indonesian cuisine and is open for breakfast, brunch, lunch and dinner. Soiree Rooftop Bar is the hotel's own rooftop bar, serving drinks along with dinner. Enjoy the kids' swimming pool, free pool cabanas and pool loungers as well as access to a driving range. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Surabaya hotel include Surabaya Zoo and Taman Bungkul.

What's nearby

  • Pakuwon Mall - 1 min walk
  • Pakuwon Trade Center - 5 min walk
  • Surabaya Zoo - 7 min drive
  • Surabaya Plaza Shopping Mall - 11 min drive
  • Tunjungan Plaza - 12 min drive

Getting around

  • Margorejo Station - 10 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • Chung Gi Wa - 6 min walk
  • KOI Thé - 2 min walk
  • Zenbu House Of Mozaru - 1 min walk
  • Jong Java Indische Recipe - 2 min walk
  • Magnolia Restaurant - 1 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Art Deco Surabaya hotel connected to the convention centre, within walking distance of Pakuwon Mall
Four Points by Sheraton Surabaya, Pakuwon Indah offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

The business-friendly Four Points by Sheraton Surabaya, Pakuwon Indah also features concierge services, laundry facilities, and dry cleaning/laundry services. You'll have access to the outdoor pool and health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 310 guestrooms or units
  • 17 levels
  • Built in 2019
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 288,000 for adults and IDR 144,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Things to do

  • 18 holes of golf
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pro golf lessons
  • Pro golf shop
  • Shopping centre

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift (140 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • Art Deco architecture
  • Building
  • Built in 2019
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Surabaya, Pakuwon Indah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 726000 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 288000 for adults and from IDR 144000 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 726000 per night
  • Laundry fee: IDR 100000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Surabaya, Pakuwon Indah?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Pakuwon Indah on 17 June 2024 start from AU$115.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yep, Four Points by Sheraton Surabaya, Pakuwon Indah has a free self car park. Additionally there is valet parking for IDR 50000 per stay.

Are there any beaches close to Four Points by Sheraton Surabaya, Pakuwon Indah?

The closest beach to Four Points by Sheraton Surabaya, Pakuwon Indah is New Kenjeran Beach (14.4 km).

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a pool?

Four Points by Sheraton Surabaya, Pakuwon Indah has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah features an outdoor pool, free pool cabanas and golf lessons.

What makes Four Points by Sheraton Surabaya, Pakuwon Indah a romantic place to stay?

Al fresco dining and a lounge bar, as well as Frette Italian sheets in the guestrooms, all help set the scene for a romantic weekend at Four Points by Sheraton Surabaya, Pakuwon Indah.

Is Four Points by Sheraton Surabaya, Pakuwon Indah family-friendly?

You bet! With amenities such as a children's pool, children's meals and laundry facilities, it's no surprise that Four Points by Sheraton Surabaya, Pakuwon Indah is a hit with families.

Does Four Points by Sheraton Surabaya, Pakuwon Indah serve breakfast?

You bet, buffet brekkie is on offer daily from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yep, they've got a lounge bar and an onsite restaurant that serves Indonesian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, pets and service animals are not allowed.

Is there a golf course on site at Four Points by Sheraton Surabaya, Pakuwon Indah?

There is a golf course next to Four Points by Sheraton Surabaya, Pakuwon Indah.

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 92 out of 113 reviews" "
Rating 8 - Good. 14 out of 113 reviews" "
Rating 6 - Okay. 7 out of 113 reviews" "
Rating 4 - Poor. 0 out of 113 reviews" "
Rating 2 - Terrible. 0 out of 113 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Leng teck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian KimTju

Liked: Amenities
by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Stayed 7 nights in Dec 2023

10/10 Excellent

BING HAO GILES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

BING HAO GILES

Stayed 4 nights in Dec 2023

10/10 Excellent

Paul

Easy access to Pakuwon Mall
Stayed 4 nights in Nov 2023

10/10 Excellent

Boo Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023

10/10 Excellent

Eric, MISSISSAUGA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at all faculties are extremely friendly and polite, making the stay a very wonderful experience!
Stayed 3 nights in Oct 2023

10/10 Excellent

Hendry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.
Stayed 2 nights in Oct 2023