Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
Art Deco Surabaya hotel connected to the convention centre, steps from Pakuwon Mall

Room options

View all photos for Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Frette Italian bed sheets
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Frette Italian bed sheets
2 bedrooms
Bathrobes
Hairdryer
  • 38 sq m
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Premium Deluxe, 1 King)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Premium Deluxe, 1 King)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Frette Italian bed sheets
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Frette Italian bed sheets
Bidet
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Frette Italian bed sheets
Private bathroom
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Living room

Premium Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Dining table
LED TV
Sofa bed - twin
Premium bedding
Separate bedroom
  • 64 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Frette Italian bed sheets
Bidet
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Surabaya

At Four Points by Sheraton Surabaya, Pakuwon Indah, you'll be connected to the convention centre and steps from Pakuwon Mall. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool and free self-parking. .The buffet restaurant, Djaman Doeloe Restaurant, serves Indonesian cuisine and is open for breakfast, brunch, lunch and dinner. Soiree Rooftop Bar is the hotel's own rooftop bar, serving drinks along with dinner. Enjoy the kids' swimming pool, free pool cabanas and pool loungers as well as access to a driving range. A conference centre and coworking space are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Surabaya hotel include Taman Bungkul and Al-Akbar Mosque.

What's nearby

  • Pakuwon Mall - 1 min walk - 0.0 km
  • Pakuwon Trade Center - 5 min walk - 0.4 km
  • Surabaya Zoo - 8 min drive - 8.0 km
  • Royal Plaza Surabaya - 10 min drive - 9.7 km
  • Tunjungan Plaza - 11 min drive - 9.5 km

Getting around

  • Margorejo Station - 10 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Yamagoya Ramen - ‬1 min walk
  • ‪KOI Thé - ‬2 min walk
  • ‪Magnolia restaurant - ‬1 min walk
  • ‪Teppan House - ‬6 min walk
  • ‪Jong Java Indische Recipe - ‬2 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Art Deco Surabaya hotel connected to the convention centre, steps from Pakuwon Mall
Four Points by Sheraton Surabaya, Pakuwon Indah offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

The business-friendly Four Points by Sheraton Surabaya, Pakuwon Indah also features concierge services, dry cleaning/laundry services, and a front desk safe. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 310 guestrooms or units
  • 17 levels
  • Built in 2019
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Exterior

Doubletree By Hilton Surabaya

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 118 reviews
The price is AU$106
includes taxes & fees
19 Sept - 20 Sept
Doubletree By Hilton Surabaya

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 154,880 for adults and IDR 77,440 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping centre

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Conference centre
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 154880 for adults and from IDR 77440 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Surabaya, Pakuwon Indah?

As of 10 Sept 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Pakuwon Indah on 14 Sept 2025 start from AU$135.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yep, Four Points by Sheraton Surabaya, Pakuwon Indah has a free self car park. Additionally there is valet parking for IDR 50000 per stay.

Are there any beaches close to Four Points by Sheraton Surabaya, Pakuwon Indah?

The closest beach to Four Points by Sheraton Surabaya, Pakuwon Indah is New Kenjeran Beach (14.4 km).

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a pool?

Four Points by Sheraton Surabaya, Pakuwon Indah has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah features an outdoor pool, free pool cabanas and golf lessons.

What makes Four Points by Sheraton Surabaya, Pakuwon Indah a romantic place to stay?

Al fresco dining and couples dining, as well as Frette Italian sheets in the guestrooms, all help set the scene for a romantic weekend at Four Points by Sheraton Surabaya, Pakuwon Indah.

Is Four Points by Sheraton Surabaya, Pakuwon Indah family-friendly?

You bet! With amenities such as a children's pool and children's meals, it's no surprise that Four Points by Sheraton Surabaya, Pakuwon Indah is a hit with families.

Does Four Points by Sheraton Surabaya, Pakuwon Indah serve breakfast?

You bet, buffet brekkie is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yep, they've got a lounge bar and an onsite restaurant that serves Indonesian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, pets are not allowed.

Is there a golf course on site at Four Points by Sheraton Surabaya, Pakuwon Indah?

There is a golf course next to Four Points by Sheraton Surabaya, Pakuwon Indah.

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 143 out of 181 reviews
Rating 8 - Good. 25 out of 181 reviews
Rating 6 - Okay. 10 out of 181 reviews
Rating 4 - Poor. 1 out of 181 reviews
Rating 2 - Terrible. 2 out of 181 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very comfortable. It would be better that there are hooks/hanging bars to hang our wet swimming costumes in the toilet. Also, would appreciate there is a grab bar in the shower, for safety purposes.
Stayed 4 nights in May 2025

10/10 Excellent

Noorrisham

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy environment

My room wasn't sound proof. We can heard clearly what the guests at the next room were talking on the middle of th night. Reason being most of the walls are wooden partitions and not solid walls. Can heard the sound of closing and opening of curtains coming from next room
Stayed 2 nights in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

4/10 Poor

Hendy

Stayed 5 nights in Mar 2025

6/10 Okay

Charn Wye

Stayed 1 night in Mar 2025

10/10 Excellent

Puguh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Surabaya
Stayed 10 nights in Jan 2025

10/10 Excellent

Kunal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Adrian KimTju

Stayed 2 nights in Jan 2025

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).
Stayed 4 nights in Sep 2024

10/10 Excellent

Martin, Richmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of the city, clean, easy access to the mall, varieties of food
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

NG PENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and next to a mall.
Stayed 1 night in Aug 2024

10/10 Excellent

Liu

Stayed 1 night in Aug 2024

10/10 Excellent

Wati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Commendation for Exceptional Service

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.
Stayed 3 nights in Jul 2024

10/10 Excellent

Leng teck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Stayed 1 night in Jul 2024

10/10 Excellent

Xiaoqing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay

Wonderful place, though price went up significantly at the facility, last year I stayed at Westin, this year I had to stay at the four points, just kidding, the two hotels are built in the same building and all had exits directly to the shopping mall. Four points is a bit less expensive. Fabulous surroundings with great choice of everything.
Stayed 3 nights in May 2024

10/10 Excellent

GO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff
Stayed 3 nights in Jun 2024

10/10 Excellent

KEN

Stayed 2 nights in Jun 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the rooftop and nice swimming pool
Stayed 2 nights in Jun 2024

10/10 Excellent

Hannan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.
Stayed 2 nights in May 2024

10/10 Excellent

MOHD ASWADI

Stayed 2 nights in May 2024