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Mercure Surabaya Grand Miram

4.0 star property

Photo gallery for Mercure Surabaya Grand Miram

3 restaurants; breakfast, lunch, dinner and brunch served
Shower, eco-friendly toiletries, hair dryer, slippers
Outdoor pool, free pool cabanas, pool loungers
Lobby sitting area
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$39
includes taxes & fees
1 July - 2 July

Explore the area

View map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189
  • Place, Taman Bungkul
    ‪7 min walk‬
  • Place, Lapangan Thor Stadium
    ‪14 min walk‬
  • Place, Surabaya Zoo
    ‪15 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪26 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a desk with a laptop, a chair, and a hanging chair.

Classic Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 2 Single Beds, City View (Classic)

  • 24 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 48 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Privilege King Room, City View - 1 king size bed

Privilege King Room, City View - 1 king size bed

Privilege King Room, City View - 1 king size bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Privilege Luxe King, Ideal for Family - 1 king size bed

Privilege Luxe King, Ideal for Family - 1 king size bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe Twin, Ideal for Family - 2 single beds

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Classic Room, 2 Single Beds

  • 24 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, City View (Classic)

A modern hotel room with a large bed, a desk with a laptop, a chair, and a hanging chair.

Superior Room, 1 King Bed, City View (Classic)

  • 24 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Privilege, Suite, 1 King Bed with Sofa bed

Premium bedding, free minibar, in-room safe, desk

Privilege, Suite, 1 King Bed with Sofa bed

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege, Twin Room, 2 Single Beds, City View

Privilege, Twin Room, 2 Single Beds, City View

Privilege, Twin Room, 2 Single Beds, City View

  • 30 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed

  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Surabaya

A family-friendly stay in the heart of Surabaya awaits you at Mercure Surabaya Grand Miram. Within just a 10-minute stroll, you'll find Korea Park and Taman Bungkul. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Vouse can include hot stone massages, body scrubs and reflexology. The restaurant, Trimurti Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free kids' club, gym, kids' swimming pool and free pool cabanas. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Surabaya Center hotel include Tunjungan Plaza and Pakuwon Mall.

What's nearby

  • Taman Bungkul - 7 min walk - 0.7 km
  • House of Sampoerna - 11 min walk - 1.0 km
  • Lapangan Thor Stadium - 14 min walk - 1.2 km
  • Mpu Tantular Museum - 15 min walk - 1.3 km
  • Surabaya Zoo - 15 min walk - 1.3 km

Getting around

  • Surabaya Gubeng Station - 13 min drive
  • Ngagel Station - 18 min walk
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • ‪Pulau Sentosa, Seafood Market - ‬1 min walk
  • ‪Hurricane Grill - ‬4 min walk
  • ‪Warung Bebek Mbak Roh - ‬5 min walk
  • ‪Pizza Hut - ‬3 min walk
  • ‪Coffee Cafe - ‬2 min walk

About this property

Mercure Surabaya Grand Miram

Mercure Surabaya Grand Miram offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, spa services, and a library are also featured at the family-friendly Mercure Surabaya Grand Miram. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Surabaya hotel is smoke free.

  • 257 guestrooms or units
  • 14 levels
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Mercure Surabaya Grand Miram offers 257 accommodations with fireplaces and free minibar items. Beds feature premium bedding. LED televisions come with cable channels. Guests can make use of the in-room fridges and minibars. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Vouse has 7 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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The price is AU$53
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17 June - 18 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per day)
  • RV/bus/lorry parking on site
  • Limited on-site self and valet parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 158,000 for adults and IDR 79,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee Cafe
  • Ebisu
  • Lan Hua Chinese Restoran
  • Trimurti Restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 100% renewable energy
  • 14 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fireplace
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Surabaya Grand Miram

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 158000 for adults and from IDR 79000 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Mercure Surabaya Grand Miram?

Mercure Surabaya Grand Miram offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Surabaya Grand Miram?

As of 16 June 2026, prices found for a 1-night stay for 2 adults at Mercure Surabaya Grand Miram on 1 July 2026 start from AU$39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Surabaya Grand Miram?

Yep, Mercure Surabaya Grand Miram has a free self car park. Additionally there is valet parking for IDR 50000 per day.

Are there any beaches close to Mercure Surabaya Grand Miram?

The closest beach to Mercure Surabaya Grand Miram is New Kenjeran Beach (8.4 km).

Is there a spa on site at Mercure Surabaya Grand Miram?

Yep, Vouse is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Mercure Surabaya Grand Miram have a pool?

Mercure Surabaya Grand Miram has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

What luxury perks are available at Mercure Surabaya Grand Miram?

Mercure Surabaya Grand Miram features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding, 24-hour room service and fireplaces.

What makes Mercure Surabaya Grand Miram a romantic place to stay?

Couples spa treatments and poolside dining, as well as premium bedding and fireplaces in the guestrooms, help set the scene for a romantic weekend at Mercure Surabaya Grand Miram.

Is Mercure Surabaya Grand Miram family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Mercure Surabaya Grand Miram is a hit with families.

Does Mercure Surabaya Grand Miram serve breakfast?

You bet, buffet breakfast is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Surabaya Grand Miram?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Mercure Surabaya Grand Miram?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Surabaya Grand Miram?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Mercure Surabaya Grand Miram?

No, pets and service animals are not allowed.

Mercure Surabaya Grand Miram Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 86 reviews
Rating 8 - Good. 45 out of 86 reviews
Rating 6 - Okay. 14 out of 86 reviews
Rating 4 - Poor. 6 out of 86 reviews
Rating 2 - Terrible. 1 out of 86 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kit

Liked: Cleanliness, staff & service, amenities
Okay for what you pay for
Stayed 1 night in Oct 2025
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA JULY 2023

Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Stayed 3 nights in Jul 2023
Verified

8/10 Good

marijke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was oké
Stayed 2 nights in Mar 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA OCTOBER 2024

Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Antonius

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Stayed 7 nights in Aug 2024
Verified

6/10 Okay

Michael

Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Stayed 1 night in Jul 2023
Verified

4/10 Poor

yoshio

Disliked: Cleanliness, amenities, property conditions & facilities
名称はミラムではなくみラマｄす 設備が古くなってきており清掃が追いついていない
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ina

Liked: Cleanliness
Gut
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tidak disediakan sikat gigi spt hotel lain
Stayed 1 night in Mar 2024
Verified

8/10 Good

CHUN-WEI

Liked: Cleanliness, property conditions & facilities, room comfort

平價優質的飯店

地點：可。 交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。 硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。 清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。 服務：優，員工訓練有素也積極處理問題。 周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。 網路：可，有提供免費wifi ，速度不錯。 停車場：有。 早餐：豐盛，可選擇是否加早餐。 價格：便宜，CP值高。
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dusty Room lacking maintenance

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Stayed 1 night in Oct 2021
Verified

4/10 Poor

shingo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
あまり対応よくない
Stayed 2 nights in Feb 2021
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
Stayed 5 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Wielanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

After all just 👌

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Stayed 6 nights in Feb 2019
Verified

8/10 Good

KEKWEE

Liked: Cleanliness, staff & service

Mercure Surabaya review

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent price, close to downtown, friendly staffs.
Stayed 5 nights in Oct 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。
Stayed 2 nights in Sep 2018
Verified

4/10 Poor

weija

Disliked: Cleanliness, staff & service, room comfort

泗水美居

床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。
Stayed 1 night in Mar 2018
Verified

8/10 Good

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is value for money

Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
Stayed 1 night in Dec 2017
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed hotel

Ligt vlak bij de luchthaven. Goed hotel met mooie uitstraling
Stayed 1 night in Nov 2017
Verified

8/10 Good

Eko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Stayed 1 night in Jun 2017
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good.. the room view is not city view ..but a rusty wall