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Oakwood Hotel & Residence Surabaya

5.0 star property
Luxury hotel with fitness centre and 24-hour front desk

Photo gallery for Oakwood Hotel & Residence Surabaya

Coffee/tea maker, electric kettle, paper towels
Lobby
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds
Café
Building design

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Laundry
  • 24/7 front desk
  • Gym
The current price is AU$94
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
Jl.Raya Kertajaya Indah No.79 Manyar, Surabaya, 60116
  • Place, Galaxy Mall
    ‪5 min walk‬
  • Place, Sepuluh November Institute of Technology
    ‪14 min walk‬
  • Place, Airlangga University
    ‪15 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪18 min drive‬

Room options

View all photos for Two-Bedroom Deluxe Apartment

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Two-Bedroom Deluxe Apartment

  • Sleeps 4

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior Twin Room

  • Sleeps 2

View all photos for Superior King Room

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior King Room

  • Sleeps 2

View all photos for Studio Deluxe King

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Studio Deluxe King

  • Sleeps 2

View all photos for Studio Deluxe Twin

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Studio Deluxe Twin

  • Sleeps 2

View all photos for Executive Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Executive Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Egyptian cotton bed sheets
Premium bedding
Tempur-Pedic bed
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom | Living area

Premier Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Egyptian cotton bed sheets
Premium bedding
Tempur-Pedic bed
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Egyptian cotton bed sheets
Premium bedding
Tempur-Pedic bed
Blackout curtains
Down duvet
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Egyptian cotton bed sheets
Premium bedding
Tempur-Pedic bed
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Egyptian cotton bed sheets
Premium bedding
Tempur-Pedic bed
Blackout curtains
Down duvet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Studio, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Deluxe Studio, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Egyptian cotton bed sheets
Premium bedding
Tempur-Pedic bed
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Deluxe Studio

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Egyptian cotton bed sheets
Premium bedding
Tempur-Pedic bed
Blackout curtains
Down duvet
  • Sleeps 3
  • 2 Twin Beds

View all photos for One Bedroom Executive

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

One Bedroom Executive

  • Sleeps 2

View all photos for One Bedroom Premier

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

One Bedroom Premier

  • Sleeps 2

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About the area

Surabaya

A luxury stay in Surabaya awaits you at Oakwood Hotel & Residence Surabaya. Within just a 15-minute stroll, you'll find Galaxy Mall and Sepuluh November Institute of Technology. Highlights at this hotel include in-room free WiFi, free high-speed Internet and tablet computers. .The restaurant, Spice, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, gym and pool loungers. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also free self parking, along with the convenience of an airport shuttle. .In the area of this 5-property class Surabaya hotel, you'll find Tunjungan Plaza.

What's nearby

  • Galaxy Mall - 5 min walk - 0.4 km
  • Airlangga University - 15 min walk - 1.3 km
  • Grand City Surabaya - 5 min drive - 4.6 km
  • Surabaya Plaza Shopping Mall - 5 min drive - 4.7 km
  • Tunjungan Plaza - 7 min drive - 6.7 km

Getting around

  • Margorejo Station - 9 min drive
  • Surabaya Pasar Turi Station - 10 min drive
  • Surabaya (SUB-Juanda) - 16 min drive

Restaurants

  • ‪Kultur Haus - ‬1 min walk
  • ‪Kopi Kenangan B P Kertajaya Indah - ‬5 min walk
  • ‪Halo Surabaya - ‬4 min walk
  • ‪The Champion - ‬3 min walk
  • ‪Starbucks riverside - ‬3 min walk

About this property

Oakwood Hotel & Residence Surabaya

Luxury hotel with fitness centre and 24-hour front desk
Oakwood Hotel & Residence Surabaya offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

There are 4 meeting rooms available. The luxury Oakwood Hotel & Residence Surabaya also features coffee/tea in common area, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 1 building
  • 144 guestrooms or units
  • 30 levels
  • Deli
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Oakwood Hotel & Residence Surabaya offers 144 air-conditioned accommodations with tablet computers and MP3 docking stations. Tempur-Pedic beds feature Egyptian cotton sheets, down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
5.0 out of 5, Exceptional, 3 reviews
The price is AU$80
includes taxes & fees
16 Nov - 17 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Deckside
  • Spice

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock
  • Tablet computer

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Oakwood Hotel & Residence Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 500000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 500000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 6 AM to 9 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Oakwood Hotel Surabaya
Oakwood Surabaya
Oakwood & Surabaya Surabaya
Oakwood Hotel Residence Surabaya
Oakwood Hotel & Residence Surabaya Hotel
Oakwood Hotel & Residence Surabaya Surabaya
Oakwood Hotel & Residence Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Oakwood Hotel & Residence Surabaya?

Oakwood Hotel & Residence Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Oakwood Hotel & Residence Surabaya?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Oakwood Hotel & Residence Surabaya on 30 Nov 2025 start from AU$94.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Oakwood Hotel & Residence Surabaya?

Yep, Oakwood Hotel & Residence Surabaya has a free self car park. Onsite parking is limited.

Are there any beaches close to Oakwood Hotel & Residence Surabaya?

The closest beach to Oakwood Hotel & Residence Surabaya is New Kenjeran Beach (5.4 km).

Does Oakwood Hotel & Residence Surabaya have a pool?

Oakwood Hotel & Residence Surabaya has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6 AM to 9 PM.

What makes Oakwood Hotel & Residence Surabaya a romantic place to stay?

Romance packages and a lounge bar, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Oakwood Hotel & Residence Surabaya.

Is Oakwood Hotel & Residence Surabaya family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Oakwood Hotel & Residence Surabaya is a hit with families.

Is there a free airport shuttle available at Oakwood Hotel & Residence Surabaya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Oakwood Hotel & Residence Surabaya?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Oakwood Hotel & Residence Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Oakwood Hotel & Residence Surabaya?

No, pets and service animals are not allowed.

Reviews

Oakwood Hotel & Residence Surabaya Reviews

9.8

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 34 out of 39 reviews
Rating 8 - Good. 3 out of 39 reviews
Rating 6 - Okay. 2 out of 39 reviews
Rating 4 - Poor. 0 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

Reviews

6/10 Okay

Fie Ling

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Surabaya trip

The room is so old and dirty. Location is horrible, it’s hard to get in and out.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

East java

Really nice hotel, good service really nice mall walking distance with lots of excellent food options
Stayed 6 nights in Jul 2025

10/10 Excellent

Phebe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Rooms were spacious.
Stayed 4 nights in Jun 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Very big and clean room. The front desk is so nice to upgrade us to a 1-BR executive room. The service staff are all very friendly. It is also very convenient to get grab/gojek ride hailing service as it will alight you at the hotel’s own drop off area instead of along the roadside. They also have a 24hr restaurant at same building but I think it belongs to another accommodation. Highly recommended!
Stayed 4 nights in Jun 2025

10/10 Excellent

Sean

Stayed 2 nights in Aug 2024

10/10 Excellent

Nur Elena, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
received a free upgrade for our first time and that was so nice of the concierge. service was great as well and the room was really clean. will definitely be back
Stayed 2 nights in Jul 2024

10/10 Excellent

Yosep Erwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Surabaya!
Stayed 9 nights in Jun 2024

10/10 Excellent

Curtis

Stayed 5 nights in Oct 2023

10/10 Excellent

Adeleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not far from Galaxy Mall .All the staff very nice and friendly.Definitely will be back staycation.
Stayed 3 nights in Jul 2023

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Notch Customer Service

I stayed in this hotel back in February and it was an easy decision to decide to stay in this property again this time (for 10 days).
Stayed 9 nights in Jun 2023

10/10 Excellent

eric

Stayed 4 nights in Mar 2023

10/10 Excellent

Steve Win

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great prices

Hotel was clean and comfortable. Spacious rooms
Stayed 3 nights in Dec 2022

10/10 Excellent

Ester

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, good location, comfortable

In terms of location, cleanliness, comfort, worth value, all was great. Except for one thing that they might need to improve. So we did the very late check-in (around 11 pm). So we expected to check in asap. But the receptionist was only 1 person and he did a very very long talking on the phone. We waited more than 15min, and it's not because he ended the phone, it's us who asked him to pause it.
Stayed 1 night in Oct 2021

10/10 Excellent

henny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Good for stay

The best hotel for stay here, the staff and team very kind and helpfull ! Very recomended to stay here ..
Stayed 7 nights in Jun 2021

10/10 Excellent

Vincentius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Suhadi Wido

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020

10/10 Excellent

Sawitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hospitality

Stayed 1 night in Mar 2020

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth for the money

New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2019

8/10 Good

Tan

Liked: Cleanliness, property conditions & facilities, room comfort

New and clean hotel

Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.
Stayed 1 night in Sep 2019

10/10 Excellent

Robert, Geislingen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025