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Sheraton Surabaya Hotel and Towers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Spa
Parking included
Free Wi-Fi
Restaurant
Air-conditioning

includes taxes & fees

28 June - 29 June

Explore the area

Jalan Embong Malang 25-31, Surabaya, East Java, 60261

Place, Tunjungan Plaza
‪1 min walk‬
Place, Surabaya Plaza Shopping Mall
‪15 min walk‬
Place, Grand City Surabaya
‪4 min drive‬
Airport, Surabaya (SUB-Juanda)
‪31 min drive‬

Room options

Deluxe Room, 1 King Bed, Smoking

Very good

36 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Room, 2 Double Beds, Smoking

Good

36 sq m
1 bedroom
Sleeps 3
2 Double Beds
Free Wi-Fi

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Smoking

36 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium Room, 2 Double Beds, Smoking

36 sq m
1 bedroom
Sleeps 3
2 Double Beds
Free Wi-Fi

Club Room, 1 King Bed, Smoking

36 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Club Room, 2 Double Beds, Smoking

36 sq m
1 bedroom
Sleeps 3
2 Double Beds
Free Wi-Fi

Room, 1 Bedroom, Smoking

69 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Room, 2 Bedrooms, Smoking

109 sq m
1 bedroom
Sleeps 5
1 King Bed
Free Wi-Fi

Room, 3 Bedrooms, Smoking

138 sq m
1 bedroom
Sleeps 7
3 Double Beds
Free Wi-Fi

Junior Suite, 1 Bedroom

42 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Executive Suite, 1 Bedroom, Smoking

80 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Royal Suite, 1 Bedroom

120 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Presidential Suite, 1 King Bed

240 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Club Suite, 2 Bedrooms

36 sq m
1 bedroom
Sleeps 5
2 Double Beds
Free Wi-Fi

About the area

Surabaya

Sheraton Surabaya Hotel and Towers places you in the centre of Surabaya, connected to the convention centre and within just a 15-minute stroll of Tunjungan Plaza and Grahadi. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include Thai massages and facials along with access to the sauna. The restaurant, Kafe Bromo, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, outdoor tennis court, sauna and kids' swimming pool. 441 square feet (41 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .In the area of this 5-property class Surabaya Center hotel, you'll find Pakuwon Mall.

What's nearby

Tunjungan Plaza - 1 min walk - 0.0 km
Surabaya Plaza Shopping Mall - 15 min walk - 1.3 km
BG Junction - 16 min walk - 1.4 km
Taman Hiburan Rakyat - 20 min walk - 1.7 km
Grand City Surabaya - 4 min drive - 2.1 km

Getting around

Margorejo Station - 7 min drive
Surabaya Pasar Turi Station - 14 min drive
Surabaya (SUB-Juanda) - 49 min drive

Restaurants

‪Zenbu House of Mozaru - ‬1 min walk
‪Wee Nam Kee Chicken Rice - ‬1 min walk
‪Daun Lada - ‬1 min walk
‪Nona Manis TP 6 - ‬1 min walk
‪Kimukatsu - ‬8 min walk

About this property

Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 441 square feet (41 square metres) and includes a conference centre. A children's pool, a fitness centre, and a sauna are also featured at the luxury Sheraton Surabaya Hotel and Towers. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

1 building

348 guestrooms or units

28 levels

3 dining venues

441 sq ft of conference space

41 sq. m of conference space

Built in 1995

Deli

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

BBQ grill(s)

Newspapers in lobby (free)

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Bar or lounge

Coffee shop

Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. In-room massages and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

Pool
Spa pool
Kids’ pool
Parking included

includes taxes & fees

29 June - 30 June

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Limo/town car service
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 227,480 per person
3 restaurants
A bar/lounge
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Kafe Bromo
Kawi Lounge
Link at Sheraton
Lung Yuan
Sheraton Club Lounge

Things to do

24-hour pool access
Children's pool
Full-service spa
Gym
Outdoor pool
Outdoor pool (guest access)
Outdoor tennis court
Sauna
Shopping centre
Steam room

Family friendly

Baby toys
Children's games
Children's pool
Children's toys
In-room cot
In-room refrigerator
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

8 meeting rooms
Business centre
Computer station
Conference centre (441 square foot of space)

Outdoors

Barbecue grill
Garden
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

4 treatment rooms
Facials
In-room massages
Reflexology
Sauna
Spa open daily
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
15 accessible parking spaces
Accessible airport shuttle
Braille/raised signage
Doorbell and phone notification
Grab bar in bathtub (99 centimetre high)
Grab bar in shower
Handrails in stairways (51 centimetre high)
Lever door handles
Lift (150 centimetre wide door)
Low-height bed (70 centimetre high)
Low-height desk (70 centimetre high)
Low-height door lock
Low-height electrical sockets in bathroom
Magnifying mirror
Phone accessibility kit
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

1 building
28 floors
Art Deco architecture
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Built in 1995
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
No plastic coffee stirrers
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Refrigerator

Air conditioning
Connecting rooms available
Desk
Desk chair
Electrical adapters
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 19

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sheraton Surabaya Hotel and Towers

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for IDR 786500.0 per night.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately IDR 227480 per person
Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
Rollaway bed fee: IDR 786500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 19 years old.

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 19 years old. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

Pool access is available 24 hours a day.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Towers

Sheraton Surabaya Hotel & Towers Java

Sheraton Surabaya Hotel And Towers

Sheraton Surabaya Hotel Towers

Sheraton Surabaya And Towers

Sheraton Surabaya Hotel and Towers Hotel

Sheraton Surabaya Hotel and Towers Surabaya

Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Sheraton Surabaya Hotel and Towers?

Sheraton Surabaya Hotel and Towers offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Surabaya Hotel and Towers?

As of 19 June 2026, prices found for a 1-night stay for 2 adults at Sheraton Surabaya Hotel and Towers on 28 June 2026 start from AU$132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Surabaya Hotel and Towers?

Yep, Sheraton Surabaya Hotel and Towers has a free self car park.

Are there any beaches close to Sheraton Surabaya Hotel and Towers?

The closest beach to Sheraton Surabaya Hotel and Towers is New Kenjeran Beach (7 km).

Is there a spa on site at Sheraton Surabaya Hotel and Towers?

Yep, there is an onsite spa at Sheraton Surabaya Hotel and Towers. You'll enjoy heaps of services like facials and Thai massages.

Does Sheraton Surabaya Hotel and Towers have a pool?

Sheraton Surabaya Hotel and Towers has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 24 hours.

What luxury perks are available at Sheraton Surabaya Hotel and Towers?

Sheraton Surabaya Hotel and Towers features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Sheraton Surabaya Hotel and Towers a romantic place to stay?

Pool-view dining and a lounge bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Sheraton Surabaya Hotel and Towers.

Is Sheraton Surabaya Hotel and Towers family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Surabaya Hotel and Towers is a hit with families.

Does Sheraton Surabaya Hotel and Towers serve breakfast?

Sure does, buffet breakfast is served daily between 6 AM and 10 AM.

Is there a free airport shuttle available at Sheraton Surabaya Hotel and Towers?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Surabaya Hotel and Towers?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Surabaya Hotel and Towers?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Surabaya Hotel and Towers?

No, pets and service animals are not allowed.

Sheraton Surabaya Hotel and Towers Reviews

9.0

Wonderful

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

10/10 Excellent

Ramon

4 Mar 2023

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

the room is very smelly, condition really bad

Stayed 2 nights in Feb 2023

Verified

2/10 Terrible

Weifang

11 Dec 2022

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.

Stayed 2 nights in Dec 2022

Verified

8/10 Good

CHUN CHENG

29 Nov 2025

Liked: Cleanliness, staff & service, amenities

我訂的客房，沐浴的地方，沒有活動的噴水，直接從牆壁上灑水下來，很不方便，請接待人員更換有手拿噴水的房間，需補升等房價。我住那麼多酒店，浴室都有配備手拿噴水的。喜來登泗水的房間，需改進有手拿噴水的設備。我又住7天，理應免費升等免加價才對。真不會做生意。

Stayed 7 nights in Nov 2025

Sheraton Surabaya Hotel and Towers

Photo gallery for Sheraton Surabaya Hotel and Towers

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, 1 King Bed, Smoking

Deluxe Room, 1 King Bed, Smoking

View all photos for Deluxe Room, 2 Double Beds, Smoking

Deluxe Room, 2 Double Beds, Smoking

View all photos for Premium Room, 1 King Bed, Smoking

Premium Room, 1 King Bed, Smoking

View all photos for Premium Room, 2 Double Beds, Smoking

Premium Room, 2 Double Beds, Smoking

View all photos for Club Room, 1 King Bed, Smoking

Club Room, 1 King Bed, Smoking

View all photos for Club Room, 2 Double Beds, Smoking

Club Room, 2 Double Beds, Smoking

View all photos for Room, 1 Bedroom, Smoking

Room, 1 Bedroom, Smoking

View all photos for Room, 2 Bedrooms, Smoking

Room, 2 Bedrooms, Smoking

View all photos for Room, 3 Bedrooms, Smoking

Room, 3 Bedrooms, Smoking

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

View all photos for Executive Suite, 1 Bedroom, Smoking

Executive Suite, 1 Bedroom, Smoking

View all photos for Royal Suite, 1 Bedroom

Royal Suite, 1 Bedroom

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

View all photos for Club Suite, 2 Bedrooms

Club Suite, 2 Bedrooms

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About the area

Surabaya

What's nearby

Getting around

Restaurants

About this property

Sheraton Surabaya Hotel and Towers

Similar properties

JW Marriott Surabaya

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Sheraton Surabaya Hotel and Towers Reviews