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4.3 out of 5

"The staff was amazing the food perfect and the hotel excellent " More

By a verified traveller on Sun 20 Jun 2021

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Hotel Description

A luxury stay in Sunshine Coast awaits you at Pelican Waters Resort. You'll be 0.2 km (0.1 mi) from Pelican Waters Golf Club and 7.3 km (4.5 mi) from Queensland Air Museum. Highlights at this hotel include 2 outdoor swimming pools, a restaurant, and free self parking.

Flat-screen TVs with digital channels are featured in all 114 rooms, and you can enjoy free WiFi, furnished balconies, and hair dryers. Phones, irons/ironing boards, and desks are also available. Housekeeping is available on request.

The restaurant, Waterlily's, is open for breakfast. The 19th Hole Sports Bar is the hotel's own sports bar. Enjoy the gym, outdoor tennis court, and pool loungers as well as access to a driving range. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of limited parking.

Sights within a 10-minute drive of this 4.5-star Pelican Waters hotel include Bulcock Beach and Caloundra Events Center.

3 Bedroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Studio

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Queen Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pelican Waters Resort ratings based on 657 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pelican Waters Resort

Everyone (244) Couples (299) Business (2) Family (110)
2 out of 5
My overall stay was okay, however was very disappointed in regards to what was on offer. There was no Cable, no ability to link to a TV. The layout of the photo’s for the room did not indicate the actual size of the room very well. One of the lights on my room was short circuiting. The venue feels run down and tired. Just disappointed overall and did not feel it was very good value for money. However if you are looking for some peace and quite there is plenty of that available here.

Posted by on 17 Jul. 2021

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Comment from Hotel Management

19 Jul. 2021 by Manager

Thank you for providing your feedback. Although is not favorable to receive unpleasant feedback it certainly helps highlight areas we may improve upon. I'm very saddened to read you thought the complex was run down as there have been vast improvements made and a lot of positive feedback received by other travelers since the resort was purchased in January.

5 out of 5
Very quiet

Posted by on 1 Jul. 2021

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3 out of 5

Posted by on 22 Jun. 2021

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5 out of 5
The staff was amazing the food perfect and the hotel excellent

Posted by on 20 Jun. 2021

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Comment from Hotel Management

30 Jun. 2021 by Manager

Thanks so much for your review!

4 out of 5
The pool was amazing and very clean an well looked after, staff was friendly an welcoming

Posted by on 28 Apr. 2021

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Comment from Hotel Management

3 May 2021 by Manager

Thanks for the great feedback and were pleased you enjoyed your stay with us. We hope to welcome you back soon!

2 out of 5
Very disappointed in our stay - PowerPoints and TVs didn’t work. Breakfast- very limited and basic options for the money. Equipment such as the toaster requires upgrades as it doesn’t work and is so old

Posted by on 15 Apr. 2021

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Comment from Hotel Management

16 Apr. 2021 by Manager

Very unfortunate to read this anonymous review. It would have to be extremely unusual for the power points, TV's and toaster to all not work and our staff not be aware of it. If it was the case the unit would not have been rented out as it would have been blocked for maintenance repairs to take place. Weve not received any feedback from a guest regarding this and Id certainly like to think if nothing was working when you checked in that you would have let us know as this would be a huge inconvenience on anyone's stay.

4 out of 5
How well outside was looked after, we didn’t like the look of the carpet in the hotel, it had a bit of a smell, and was all wrinkled up needs to be relayed with new carpet. water pressure was not very good.

Posted by on 27 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Manager

Thank you for your recent feedback regarding your stay. We are currently in the process of approving new carpet for the levels which we agree, will have a dramatic difference in presentation. Hopefully we can welcome you back soon and you will notice the continual improvements being made.

3 out of 5
Expensive for old resort not serviced every day. Lovely staff and restaurant great but only one menu for lunch and dinner needs better options.

Posted by on 16 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Manager

Thank you for taking the time to provide your feedback. You will be pleased to know the restaurant now offers a separate breakfast, lunch and dinner menu as well as the ever changing daily specials. We look forward o welcoming you back soon.

5 out of 5

Posted by on 8 Mar. 2021

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4 out of 5
Overrlooked pool, staff so helpful. Very clean , tidy, and loved the toielries supplied.

Posted by on 7 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Manager

Thank you so much for your positive feedback and look forward to welcoming you back soon.

Property Features

As a guest of Pelican Waters Resort, you'll find 2 outdoor swimming pools, an outdoor tennis court, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Pelican Waters Resort. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Sunshine Coast hotel.

  • 114 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Pelican Waters Resort offers 114 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to furnished balconies. 40-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Waterlily's - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Coffee Central - Onsite café. Open daily.

The 19th Hole Sports Bar - Onsite sports bar. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 19.50 and AUD 25.00 for adults, AUD 9.50 and AUD 14.50 for children (approximately)
  • Housekeeping fees vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pelican Waters Golf
  • Pelican Waters Golf Resort
  • Pelican Waters Resort
  • Crowne Plaza Caloundra
  • Crowne Plaza Hotel Caloundra
  • Crowne Plaza Pelican Waters Hotel Caloundra
  • Ramada Caloundra
  • Sebel Pelican Waters Resort
  • Sebel Pelican Waters
  • Sebel Pelican Waters Golf Resort
  • Sebel Golf Resort
  • Sebel Pelican Waters Golf
  • Sebel Golf
  • Pelican Waters Golf Resort Spa
  • The Sebel Pelican Waters
  • Pelican Waters Resort Hotel
  • Pelican Waters Resort Pelican Waters
  • The Sebel Pelican Waters Golf Resort Spa
  • Pelican Waters Resort Hotel Pelican Waters

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.