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4.3 out of 5

"Very friendly staff. Was able to change my stay date without any extra charges " More

By a verified traveller on Thu 11 Aug 2022

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Hotel Description

A luxury stay in the heart of Sunshine Coast awaits you at Mercure Sunshine Coast Kawana Waters. You'll be 1 km (0.6 mi) from NightQuarter and 5.8 km (3.6 mi) from Kawana Beach. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Additionally, you'll find a coffee shop/cafe, a snack bar/deli, and laundry facilities. Each morning full breakfast is available.

Sights within a 20-minute drive of this 4.5-star Birtinya hotel include Moffat Beach and SEA LIFE Sunshine Coast Aquarium.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$147* Per night/room 9 Oct. - 10 Oct.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Sunshine Coast Kawana Waters ratings based on 453 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Sunshine Coast Kawana Waters

Everyone (301) Couples (68) Business (7) Family (66)
5 out of 5
Nice

Posted by on 14 Aug. 2022

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Comment from Hotel Management

18 Aug. 2022 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us Sarah, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and we look forward to having the opportunity to welcome you back in the near future.

5 out of 5
Very friendly staff. Was able to change my stay date without any extra charges

Posted by on 11 Aug. 2022

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Comment from Hotel Management

18 Aug. 2022 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us Mary, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back in the near future.

5 out of 5
Love the pump bottles instead of tiny wasteful bathroom toiletries. Reception staff so friendly.

Posted by on 20 Jul. 2022

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Comment from Hotel Management

18 Aug. 2022 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us Amanda, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back in the near future.

3 out of 5
This was a lovely presented room, however the room was noisy with thumping from upper levels and being near the lift made this very disturbing during the stay. Was also overcharged for room service items

Posted by on 17 Jul. 2022

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2 out of 5
The only problem was the air conditioner was set at a high temp and this cause the room to be extremely hot and stuffy. When we requested the ten be reduced, it was for a short time, then it went back to 23 degrees. It’s too hot in the rooms when there’s no air circulation. I would not go back for that reason.

Posted by on 3 Jul. 2022

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Comment from Hotel Management

18 Aug. 2022 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to tell us about your recent experience with us Bernie. I am sorry that your experience did not meet your expectations and please allow me to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is important to us. We are aware that some of the rooms are having issues with air-con and are currently working on addressing these as soon as possible.

5 out of 5
Excellent service

Posted by on 27 Jun. 2022

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Comment from Hotel Management

18 Aug. 2022 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us Flor, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back in the near future.

5 out of 5
Great friendly staff

Posted by , from Mango Hill on 13 Jun. 2022

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4 out of 5
Staff were exceptionally friendly and helpful, going above and beyond to make sure our stay was as good as possible. Rooms were very comfortable. Breakfast was great! Highly recommend.

Posted by on 12 Jun. 2022

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5 out of 5
Lovely stay. Beautiful clean property with lovely rooms.

Posted by on 29 May 2022

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5 out of 5
Nice new rooms, friendly staff

Posted by on 27 May 2022

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About the Mercure Sunshine Coast Kawana Waters

Location 9 Florey Boulevard, Birtinya, QLD 4575

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Mercure Sunshine Coast Kawana Waters. Self parking is free. This 4.5-star Sunshine Coast hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 4 levels
  • Built in 2015
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Mercure Sunshine Coast Kawana Waters has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 29 for adults, AUD 5 and AUD 19 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Oceanside Kawana Hotel Birtinya
  • Best Western Plus Lake Kawana Hotel Birtinya
  • Best Western Plus Oceanside Kawana Birtinya
  • Best Western Plus Oceanside Kawana
  • Best Western Plus Lake Kawana Birtinya
  • Best Western Plus Lake Kawana
  • Best Western Plus Lake Kawana Hotel
  • Mercure Sunshine Coast Kawana Waters Hotel
  • Mercure Sunshine Coast Kawana Waters Birtinya
  • Mercure Sunshine Coast Kawana Waters Hotel Birtinya

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.