A luxury stay in the heart of Sunshine Coast awaits you at Mercure Sunshine Coast Kawana Waters. Within just a 15-minute stroll, you'll find Sunshine Coast University Hospital and NightQuarter. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.
This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Additionally, you'll find a coffee shop/cafe, a snack bar/deli, and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.
Sights within a 10-minute drive of this 4.5-star Birtinya hotel include Kawana Beach and Moffat Beach.
Mercure Sunshine Coast Kawana Waters ratings based on 457 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Mercure Sunshine Coast Kawana Waters
Everyone (285)Couples (79)Business (4)Family (72)
5 out of 5
Great location with friendly staff and a fantastic breakfast.
Posted by Jesse on 12 May 2023
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Comment from Hotel Management
15 May 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to review us Jesse, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back in the near future.
5 out of 5
The staff looked after my disabled Father to the highest level. Thank you.
Posted by Tania on 11 May 2023
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Comment from Hotel Management
11 May 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to review us Tania, and for letting our future potential guests know about us! We are very pleased that our staff offered excellent customer service and made your father feel comfortable and welcome. We look forward to having the opportunity to welcome you back in the near future.
4 out of 5
Posted by Karen on 17 Apr. 2023
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Comment from Hotel Management
7 May 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to rate us Karen, and for letting our future potential guests know about us. We are pleased that you enjoyed your stay and look forward to having the opportunity to welcome you back soon!
5 out of 5
Location ideal, staff pleasant and helpful. Rooms clean and well presented.
Posted by Ken on 16 Apr. 2023
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Comment from Hotel Management
17 Apr. 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to review us Ken, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back in the near future.
4 out of 5
We enjoyed the hotel but the hotel was closer to Birtinya than Kawana Waters, which meant more travel time to Mooloolaba
Posted by Keegan on 16 Apr. 2023
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Comment from Hotel Management
17 Apr. 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to review us Keegan, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and we look forward to having the opportunity to welcome you back in the near future.
5 out of 5
Wonderful place to stay. Loved the room, so fresh and clean. Very comfy bed and pillows
Posted by Petrina on 20 Mar. 2023
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Comment from Hotel Management
20 Mar. 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to review us Petrina, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and we look forward to having the opportunity to welcome you back in the near future.
4 out of 5
Friendly staff and a nice quiet location
Posted by Grant on 13 Mar. 2023
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Comment from Hotel Management
15 Mar. 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to review us Grant, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back in the near future.
5 out of 5
Staff very friendly
Posted by Alison on 13 Mar. 2023
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Comment from Hotel Management
15 Mar. 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to review us Alison, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back in the near future.
4 out of 5
Property was clean and had good access.
Suited my requirements for a one night stay.
Posted by Cathy on 6 Mar. 2023
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Comment from Hotel Management
15 Mar. 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to review us Cathy, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and we look forward to having the opportunity to welcome you back in the near future.
4 out of 5
Room was clean which was good. The tap in the bathroom very hard to move and needs replacing; air-conditioning not cold enough and had a sleepless night because of it. Asked about dinner with reception and they advised just to come down when ready. Did that, however found that they were fully booked and we needed to have made a booking, despite the obvious vacant tables.
Posted by Brett on 6 Mar. 2023
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Comment from Hotel Management
15 Mar. 2023
by Karen Young - Sales & Marketing Manager
Thank you for taking the time to tell us about your recent experience with us Brett. I am sorry that your experience did not meet your expectations and please allow me to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is important to us and will be immediately addressed with the appropriate department for further follow up to prevent any future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Mercure Sunshine Coast Kawana Waters. Self parking is free. This 4.5-star Sunshine Coast hotel is smoke free.
1 building
81 guestrooms or units
4 levels
Built in 2015
Deli
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
BBQ grill(s)
Outdoor picnic space
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
, High-speed internet access
Available in some public areas:
Free WiFi
, Internet access in public areas - high speed
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Minibar
In-room dining (limited hours)
LED television
Digital channels
Refrigerator
Luxury bedding
Shower
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
Mercure Sunshine Coast Kawana Waters has a restaurant on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for AUD 10.0 per stay.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.
For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.
No rollaway/extra beds available
No cots (infant beds) available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
UnionPay
Staffed front desk
Smoke detector
Security system
LGBTQIA friendly
Children stay free: Maximum age 12
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately AUD 15–29 for adults, and AUD 5–19 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: AUD 10.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya
You should know
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Mercure Sunshine Coast Kawana Waters offers free cancellation on select room rates. Check out the cancellation policy for more info.
Mercure Sunshine Coast Kawana Waters uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. There is a shield between guests and staff in the main contact areas.
Yep, Mercure Sunshine Coast Kawana Waters has a free self car park.
The closest beach to Mercure Sunshine Coast Kawana Waters is Kawana Beach (5 km).
Couples dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Sunshine Coast Kawana Waters.
Sure does, full brekkie is offered on weekdays from 6:30 AM to 9:30 AM and on weekends between 7 AM and 10 AM.
No, Mercure Sunshine Coast Kawana Waters does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
