2/10 Terrible
Dominic
Travelled with group
29 July 2025
Disliked: Staff & service, property conditions & facilities
This hotel is not worth the money, and certainly not a high end hotel. Whilst the room itself was lovely and the view was stunning, the overall hotel feels more like a sausage factory/convention centre. Nothing about this hotel feels personal, and the service - whatever is left of it - might as well have been replaced by a robot.
- we were a group of 4, one couple and two friends traveling together. One room wasnt ready for quite some time (not ideal after a long haul flight), for the other one they couldn't separate the beds despite having requested that prior to our arrival
- check in: long queues, no smile, no thank you, no "anything else i can do for you"
What made it worse, was that we got approached by the concierge Jennifer who saw us trying to order an Uber to the cruise ship port... and offered a "complimentary shuttle service to the terminal", only to then find out (once dropped off by the driver called Kamal Fuad) that the fare was double than what the Uber would have cost us. Utter disbelief and a very shady and misleading way to rip off tourists.
I'm afraid the Westin has become a glorified BestWestern/Travelodge - there are nicer and more value for your money hotels in that area.
Really, really disappointed and not a great start to our holiday!
Dear hotel - I don't expect an apology nor do i want a voucher for another stay (as none of us will ever come back). However, at very least you could offer to refund us the fair for your "complimentary" shuttle ser
Dominic
Stayed 2 nights in Jul 2025