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citizenM San Francisco Union Square

4.0 star property
Hotel connected to a railway/underground station in San Francisco with a restaurant

Photo gallery for citizenM San Francisco Union Square

Daily buffet breakfast (USD 22 per person)
Room, 1 King Bed (High Floor)
View from property
Lobby sitting area
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$232
includes taxes & fees
31 Jan - 1 Feb

Explore the area

View map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪7 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Hydromassage showerhead
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Hydromassage showerhead
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Hydromassage showerhead
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Francisco

CitizenM San Francisco Union Square puts you in the heart of San Francisco, connected to a railway/underground station and within just a 10-minute stroll of popular attractions like Union Square and Palace Hotel. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The hotel's restaurant is a nice spot to grab a bite. Business travellers can take advantage of a 24-hour business centre and coworking space. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a 20-minute walk of this 4-property class Union Square hotel include Moscone Convention Center and Embarcadero Center.

What's nearby

  • Union Square - 2 min walk - 0.2 km
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.3 km
  • Warfield Theatre - 7 min walk - 0.6 km
  • Palace Hotel - 7 min walk - 0.6 km
  • Moscone Convention Center - 10 min walk - 0.8 km

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco International Airport (SFO) - 30 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Kin Khao - ‬2 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

Hotel connected to a railway/underground station in San Francisco with a restaurant
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business centre and coworking spaces are available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 9 levels
  • Built in 2021
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue
CitizenM San Francisco Union Square offers 195 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (78 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses wind energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

What is the cancellation policy at citizenM San Francisco Union Square?

CitizenM San Francisco Union Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM San Francisco Union Square?

As of 30 Jan 2026, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on 31 Jan 2026 start from AU$232.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM San Francisco Union Square?

The closest beach to citizenM San Francisco Union Square is Ocean Beach (9.4 km).

What makes citizenM San Francisco Union Square a romantic place to stay?

A bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM San Francisco Union Square.

Does citizenM San Francisco Union Square serve breakfast?

You bet, our guests give top marks to the buffet brekkie here! Offered daily from 6:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at citizenM San Francisco Union Square?

No, citizenM San Francisco Union Square does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM San Francisco Union Square?

Yep, you can grab a meal at citizenM San Francisco Union Square's onsite restaurant.

What time are check-in & check-out at citizenM San Francisco Union Square?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM San Francisco Union Square?

No, only service animals are allowed.

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1142 out of 1445 reviews
Rating 8 - Good. 216 out of 1445 reviews
Rating 6 - Okay. 48 out of 1445 reviews
Rating 4 - Poor. 22 out of 1445 reviews
Rating 2 - Terrible. 17 out of 1445 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

4/10 Poor

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ok. It was a shocking disappointment that the hotel doesn’t tell you the room are ridiculously small. Probably 125-150sf maximum. Maybe some people know that but we didn’t. Also, the hotel sits right in the line of the big homeless district and at times you feel unsafe walking nearby. SF is not what it used to be.
Stayed 2 nights in Oct 2025

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Oct 2025

8/10 Good

Ulgonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and in a great location. Would stay here again anytime.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ivan

Stayed 2 nights in Oct 2025

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. The staff was great. Everything was clean and the view was nice. My only complaints were that I wish the bed was softer but I was still able to sleep well. The bigger issue was that the pillows were both very large and there wasn't multiple pillow sizes to try like most hotels have. I had to use some towels to sleep.
Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, friendly and helpful staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Raymond

Stayed 3 nights in Oct 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all the way around! Will definitely stay here again!
Stayed 2 nights in Oct 2025

10/10 Excellent

Amela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was excellent! Room was clean, quiet and we had the best view of the city. Cafe latte was the best that I ever had!!! Staff is super friendly. Would definitely stay there when visiting SF>
Stayed 2 nights in Oct 2025

8/10 Good

cullen

Stayed 2 nights in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hip place. Think tiny rooms and fun place.
Stayed 3 nights in Oct 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas Owen Rowland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small cosy rooms where no space is wasted.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel frequently for business and pleasure and it's rare to have a hotel experience with no cons. This is it. Literally everything from friendly security guard at the front door to the room itself were on point. Skyline views are amazing. AC is sharp and SILENT (very rare in SF even for luxury hotels). Loved the bed and quality bedding. Room was squeaky clean. Beautiful non irritating lighting options and 2 sets of window curtains to adjust amount of light. Everything is new and works as it should. This location is in one of the safer areas downtown. Metro stop is literally on same block. Would definitely stay again and recommend to others.
Stayed 2 nights in Oct 2025

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 3 nights in Oct 2025

10/10 Excellent

Keaton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 4 nights in Oct 2025

10/10 Excellent

JEANNE, Minneapolis

Liked: Cleanliness
Love this hotel — around the clock cafe, clean, convenient, and very friendly staff!
Stayed 2 nights in Oct 2025

10/10 Excellent

Steve

Perfect for me needs.
Stayed 1 night in Oct 2025

2/10 Terrible

Shivin

Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Oct 2025

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrific
Stayed 3 nights in Oct 2025

10/10 Excellent

Vince

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This one’s on me, I should have paid attention to the dimensions of the room before booking because it was way too small for 2 people. The common space on the third floor is fantastic. Staff was mostly great. Want to highlight Chris who worked the night shift. He was exceptional: professional and efficient and had a great spirit.
Stayed 2 nights in Oct 2025

4/10 Poor

John

Business traveller
Liked: Cleanliness
Disliked: Amenities
Smallest room I have been in. Zero customer service. I can only assume the reviews that ranked this property high were bogus.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 1 night in Oct 2025