2/10 Terrible
Malinda
Travelled with family
11 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel, obviously trusting Expedia. It was only 2 miles from downtown so we thought with the “good rating,” it would be a decent hotel (not luxury). We pull up to the hotel looking for parking when we realize there is tons of homeless people outside the door/street. There were 3 cops in the intersection trying to control the crowd and homeless while people were walking into the street and making illegal exchanges. Note, you have to park around the block so you have to get your luggage down the street and around the corner to get to the hotel & leave your car in an unknown area. Also, did not feel safe because they were blocking the entrance and would have to fight through them. We called and explained but they said they didn’t have problems inside the hotel, it was the one a block down. I understand they can’t control the streets but having to walk a good distance to get to the hotel while they can’t protect us outside & while they admitted to the other one not being safe did not ease our tension. We never received a refund b/c they said it was safe. Despite this, we lost the money & booked another one outside the city b/c we felt that unsafe/uneasy. One of the excuses they used about not getting a refund back too was that we didn’t want to pay for parking. However, to pay for a different hotel & gas to go back and forth means it obv. wasn’t about the money. Be aware of this hotel, esp. women!!
Malinda
Stayed 3 nights in Jul 2025
