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Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Adults-only property with 7 restaurants and 3 outdoor pools

Where to?

Dates

November 2025

December 2025

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

5 bars/lounges, 3 poolside bars, swim-up bar

Couples treatment room(s), sauna, hot tub, steam room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
All-inclusive

includes taxes & fees

1 Dec - 2 Dec

Explore the area

Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

Place, Quinta Avenida
‪2 min walk‬
Place, Mamitas Beach
‪3 min walk‬
Place, Playa del Carmen Main Beach
‪5 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪52 min drive‬

Room options

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

Wonderful

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Blackout curtains

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

Exceptional

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Blackout curtains

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Ocean View

Excellent

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Blackout curtains

61 sq m
Ocean view
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed, Oceanfront

Excellent

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Blackout curtains

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View

Exceptional

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Blackout curtains

61 sq m
Sleeps 2
1 King Bed

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

Very good

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Blackout curtains

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Ocean View

Wonderful

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Blackout curtains

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds, Accessible, Garden View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

Sleeps 3
2 Queen Beds

Junior Suite, 2 Queen Beds

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

City view
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds (Swim-Up)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

Partial ocean view
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed, Accessible, Garden View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

Excellent

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

City view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

Exceptional

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

Ocean view
Sleeps 2
1 King Bed

Suite, 1 King Bed, Oceanfront

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

Ocean view
Sleeps 2
1 King Bed

Suite, 1 King Bed

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

Resort view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

Partial ocean view
Sleeps 2
1 King Bed

Presidential Suite, 1 King Bed

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Down duvet

Ocean view
Sleeps 2
1 King Bed

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive . You'll be within steps of Playa del Carmen Main Beach and within a short 5-minute stroll of Quinta Avenida. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Innan can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, Pelicanos, serves Fusion cuisine and is open for lunch and dinner. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and outdoor tennis court. 6781 square feet (630 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free valet parking, along with the convenience of car rentals on site. .Places within a short walk of this 4.5-property class Downtown Playa del Carmen property include Mamitas Beach and Playa del Carmen Maritime Terminal is within 20 minutes.

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Mamitas Beach - 3 min walk - 0.3 km
Playa del Carmen Main Beach - 5 min walk - 0.4 km
Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
Xcaret Eco Theme Park - 12 min drive - 10.6 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

‪Señor Frogs - ‬2 min walk
‪Bloody Mary Food Drinks & Rock - ‬2 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪La Parrilla Playa - ‬3 min walk
‪Quick Delights - ‬2 min walk

About this property

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Adults-only property with 7 restaurants and 3 outdoor pools

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive , you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

524 guestrooms or units

4 levels

4 buildings

7 dining venues

3 bars by the pool

5 bars or lounges

6781 sq ft of conference space

630 sq. m of conference space

Built in 2005

Deli

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business centre (24 hours)

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Coffee shop

Swim-up bar

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Similar properties

Pool
All-inclusive
Spa
Free WiFi

includes taxes & fees

23 Nov - 24 Nov

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

3 poolside bars
5 bars/lounges
7 restaurants
A coffee shop/cafe
A swim-up bar
Snack bar/deli

Restaurants on site

Asiana
Kalamata
Pelicanos
Rincón Mexicano
Spice

Things to do

3 outdoor pools
Bicycle storage
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness classes
Full-service spa
Games
Gym
Hot tub
Outdoor tennis court
Pilates classes
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Yoga classes

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
6,781 square feet of conference space
Computer station
Coworking space
Meeting room

Outdoors

Beach loungers
Beach towels
Free beach cabanas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

10 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Grab bar in shower
Grab bar near toilet
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

4 buildings
4 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Built in 2005
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Lifeguards
Local culture and ecosystem education
Locally-owned and organised tours and activities
Reception hall
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Down comforter
Free rollaway/extra bed
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Towels provided

Entertainment

55-inch LED TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Free local calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Free rollaway/extra beds!

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

On-site parties or group events are strictly prohibited

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen

Playa Carmen All Inclusive

Playa Carmen Resort

Royal Playa Carmen

Royal Playa Carmen All Inclusive Spa & Resort

Royal Playa Carmen Spa

Royal Playa Carmen All Inclusive Spa Resort

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen

Hilton Playa Carmen Adults-Only All-Inclusive

Hilton Carmen AdultsOnly Incl

Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen

The Royal Playa del Carmen All Inclusive Spa Resort

Hilton Playa Carmen All-Inclusive Adult Resort

Hilton Playa Carmen All-Inclusive Adult Playa del Carmen

Hilton Playa Carmen All-Inclusive Adult

Hilton Playa Del Carmen An Adults Only All Inclusive

The Royal Del Carmen Inclusive

Frequently asked questions

What is the cancellation policy at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive on 1 Dec 2025 start from AU$539.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yep, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yep, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is a short 5-minute walk from Playa del Carmen Main Beach. Fun beach activities include parasailing and swimming. You can also find boat tours.

Is there a spa on site at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yep, Innan is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive features 3 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, hydromassage showerheads and pillowtop beds.

What makes Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive .

Is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive family-friendly?

No, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Fusion cuisine.

What time are check-in & check-out at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, only service animals are allowed.

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Sharon

16 Aug 2025

Stayed 5 nights in Aug 2025

6/10 Okay

Charles

Travelled with family

16 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was excellent, and the staff was very friendly and very helpful

Stayed 3 nights in Aug 2025

10/10 Excellent

ashlee

16 Aug 2025

Liked: Cleanliness, staff & service

Stayed 5 nights in Jun 2025

10/10 Excellent

Robert

15 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in May 2025

10/10 Excellent

Mohinee

Travelled with partner

14 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Jul 2025

8/10 Good

Juan Carlos

Travelled with partner

13 Aug 2025

Liked: Cleanliness, staff & service, amenities

We recently had a 4 night stay at this resort (8/9/25 to 8/13/25 ). We upgraded to the oceanfront swim up room and it was totally worth it. The staff were incredibly friendly. The food at the restaurants was OK at best. Highlights were Dolma, Pelícanos/ Rincon (taco bar) and Spice Buffet. Things to be mindful of: 1: Upon checking in, they will guide you to desk and present it as a hotel orientation to show you hotel amenities and activity options. These are actually sales people for the Playa Collection Vacation Membership program. They will entice you to a presentation in exchange for a $200 voucher. 2: If you booked a massage at The Spa, the massage therapist will try to upsell you on oils, hot stones and pressure level of the massage WHEN YOU ARE IN THE TREATMENT ROOM right before you start your session. This was really upsetting and frustrating as my wife and I booked a healing treatment couples massage and were really looking forward to our treatment. This ruined the spa experience for us as the treatment room should NOT be the place to upsell guests! We were charged an extra $140 for oils, hot stones, deep tissue level pressure and face serum for our facial. After speaking with other guests, they shared that they had the same experience and it was validated when I brought this up to hotel management and they said that it is their standard practice and the best they could do was give me a 20% discount for the inconvenience. Overall we had a good experience.

Stayed 4 nights in Aug 2025

8/10 Good

Nancy

Travelled with group

13 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2025

10/10 Excellent

Brianna

Travelled with family

13 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything about this hotel was great. The staff were exceptional. Special shout out to Alejandro at the pool. We went with a group of 16 and always made sure we had what we needed throughout the day and made our experience great.

Stayed 6 nights in Aug 2025

10/10 Excellent

James

Travelled with partner

12 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was so nice , attentive to each guest! Kept us entertained with activities going on around resort & the food was delicious!

Stayed 4 nights in Aug 2025

10/10 Excellent

Taheera Amonna Rashidah

Travelled with partner

11 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Limited food at the resort and no frozen drinks but the neighborhood was very walkable for getting outside food and drinks. Staff was amazing and my husband and I because great friends with Jose at Tequilaria. He helped us practice our Spanish and also recommended some of his favorite local eateries. We had an AWESOME time!

Stayed 3 nights in Aug 2025

10/10 Excellent

Sujendra

11 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything is wonderful except the quality of the food in some restaurants. Can say much because most all inclusive places have this problem.

Stayed 4 nights in Jul 2025

10/10 Excellent

GUY

10 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2025

10/10 Excellent

Luisa

10 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Joan M

9 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing vacation

Everything from being welcomed, checking in, the trip to our room, everyday greetings, to the food. I cant give this hotel any more praise i cant wait to come back, it was honestly one of the best vacations i have had. I was blown away by the staff, and the property. The only thing it needs is a night cljb for the guests that would have made it PERFECT.

Stayed 4 nights in Aug 2025

10/10 Excellent

Binak

8 Aug 2025

Stayed 4 nights in Aug 2025

6/10 Okay

Jenny

Travelled with family

7 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall nice hotel, i didn't like the fact that they stop the music and shut down the bars @10:30 this an 18 and over resort music and bars should at least be open til midnight. Second the restaurant choices are not as open meaning not all the restaurants are not open every day. Durning my 4 nights I did not get to try two of their restaurants they were closed. They should have more music playing and stay open later. The beach wasn't as clean, we didn't get to enjoy the beach at all. I would not choose this hotel again due to the lack of entertainment in the resort itself.

Stayed 4 nights in Aug 2025

10/10 Excellent

Felipe

7 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff

Stayed 3 nights in Aug 2025

10/10 Excellent

Derek James

6 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with partner

6 Aug 2025

Liked: Staff & service, amenities, property conditions & facilities

We been coming to this resort for 15 year even though the name of the resort has change but not the service and the staff were amazing. Dining was excellent everything was excellent. Thank you and a special thank too Jose, Javier, Mario, Reigo. See next time.

Stayed 5 nights in Aug 2025

10/10 Excellent

Darien

5 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lo unico negativo es el código de vestimenta que tienen para las cenas, recuerden que es una zona de playa

Stayed 4 nights in Aug 2025

4/10 Poor

Brian James

Travelled with partner

5 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The restaurants weren't all open every day/night. No buffet at night ever. There were cabanas lining the pool, but you had to cough up over $110/day to use them. Two thirds of them were empty and in our opinion they have way too many cabanas around the pool and on the beach. Staff were really friendly. Been to 7-8 all inclusive properties from Cancun to Playa del Carmen in the past 20 years...food didn't meet our expectations compared to Moon Palace and Iberostar properties. Rooms were very nice, as was the spa. Had to leave a day early because my wife got a stomach bug. Hyatt would not give us any type of refund. Expedia made several phone calls and emails on our behalf but the answer was still 'no'. Location was not the best. You stepped off the property and it got a little sketchy. I was offered 'blow' at least a half dozen times in an hour of shopping. Just didn't feel as safe as it used to be compared to past trips in Playa del Carmen.

Stayed 5 nights in Jul 2025

10/10 Excellent

Ashleigh

Travelled with family

4 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was excellent! The amenities were accessible and very accommodating, even for someone like me, who was 7 months pregnant. The food was about 4/5. Dolma was the BEST restaurant on the resort. Pelicanos was great as well. Asiana was doable, but not as great as expected. The buffet is the buffet, but not bad at all. The resort is a few short steps from 5th Ave, so there are opportunities to enjoy nightlife and some shopping during the day. The pool was IMMACULATE. Not too crowded, extremely clean, and the service was excellent. Room service was also great and timely. If you are younger or looking for a more club/turn-up vibe, this is not the place for you. Entertainment is light and fun. This is more for the relaxed individual looking to escape the everyday hustle and just reset and recenter. The beach did have a lot of seaweed, but that's nature, not the resort's fault. They worked around the clock to make the seaweed go away, but there was just too much. The spa was not bad either, just a little pricey for my taste. Overall excellent experience and would definitely rebook!

Stayed 5 nights in Jul 2025

4/10 Poor

Enrique

4 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jul 2025

10/10 Excellent

Theresa

Travelled with partner

4 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From arrival until departure, there was not a single need that wasn't met. Or vacation surpassed or expectations. We will definitely be back

Stayed 4 nights in Jul 2025

10/10 Excellent

Ajeet, San Leandro

Travelled with family

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food at the restaurants were really good and the snack options. The service was above and beyond friendly staff def recommend coming here and want to come back.

Stayed 3 nights in Jul 2025

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