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Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools

Where to?

Dates

October 2025

November 2025

9 outdoor pools, pool cabanas (surcharge), pool umbrellas

5 bars/lounges, 3 poolside bars, swim-up bar

Overview
Rooms
Location
Policies

Good

Popular amenities

Pet-friendly
Bar
Hot tub

includes taxes & fees

30 Oct - 31 Oct

Explore the area

Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

Place, Petempich Bay
‪6 min drive‬
Place, Puerto Morelos Beach
‪7 min drive‬
Place, Puerto Morelos Town Square
‪10 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪28 min drive‬

Room options

Suite Junior with Garden View

62 sq m
Sleeps 4

Suite Junior with Garden View

62 sq m
Sleeps 4

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Junior with Pool View

64 sq m
Sleeps 4

Suite Junior with Pool View

64 sq m
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Junior with Ocean View

62 sq m
Sleeps 4

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Master with Ocean View

102 sq m
Sleeps 2

Suite Master with Ocean View

128 sq m
Sleeps 4

Tropical View Junior Suite Double

Excellent

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sleeps 4
2 Double Beds

Tropical View Junior Suite King

Good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sleeps 4
1 King Bed

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sea view
Sleeps 4
2 Double Beds

Ocean View Junior Suite King

Very good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sea view
Sleeps 4
1 King Bed

Ocean Front Junior Suite Double

Excellent

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sea view
Sleeps 4
2 Double Beds

Ocean Front Junior Suite King

Very good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sea view
Sleeps 4
1 King Bed

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Sofa bed - king

Ocean view
Sleeps 4
1 King Bed

Club Master Suite

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Sofa bed

1 bedroom
Ocean view
Sleeps 4
1 King Bed

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio

Air conditioning

Dining table

Smart TV

Renovated in 2021

Separate bedroom

Premium bedding

Ceiling fan

1 bedroom
Partial ocean view
Sleeps 2
1 King Bed

Junior Suite Pool View Double

Good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Pool View King

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sleeps 4
1 King Bed

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sea view
Sleeps 4
2 Double Beds

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sea view
Sleeps 4
1 King Bed

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Park view
Sleeps 5
2 Double Beds

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Park view
Sleeps 5
1 King Bed

Junior Suite Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sleeps 4
2 Double Beds

Junior Suite King

Very good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Sleeps 3
1 King Bed

Family Suite -5 guests- Junior with Pool View

62 sq m
Sleeps 5

Family Suite -5 guests- Junior with Pool View

62 sq m
Sleeps 5

Suite Master

128 sq m
Sleeps 4

Suite Junior

Sleeps 3

Suite Junior

Sleeps 4

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Hyatt Ziva Riviera Maya - All Inclusive. You'll be steps from Petempich Bay and 2.9 km (1.8 mi) from Puerto Morelos Beach. Highlights at this all-inclusive property include 10 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Miyako, serves Asian cuisine. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and Xoximilco.

What's nearby

Petempich Bay - 6 min drive - 2.2 km
Puerto Morelos Beach - 7 min drive - 3.6 km
Crococun Zoo - 8 min drive - 4.9 km
Ojo de Agua Beach - 10 min drive - 6.4 km
Puerto Morelos Town Square - 10 min drive - 6.8 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

‪Bistro El Beso - ‬17 min drive
‪Swim Up Bar - ‬16 min drive
‪Villa Marina - ‬17 min drive
‪Casa del Mar - ‬16 min drive
‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools

Hyatt Ziva Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hyatt Ziva Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Hyatt Ziva Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Maya - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

438 guestrooms or units

10 dining venues

3 bars by the pool

5 bars or lounges

51000 sq ft of conference space

4738 sq. m of conference space

Buffet breakfast (free)

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference space

Front desk (24 hours)

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Terrace

Gift shop

Beauty salon

Bellhop

Lift

Smoking in designated areas

Coffee shop

Swim-up bar

Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
3 poolside bars
5 bars/lounges
A coffee shop/cafe
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Afthonia
Ki
Miyako
Rue de Rivoli
Vivace

Things to do

24-hour gym
9 outdoor pools
Arcade/game room
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Hot tub
Kayaking
Paddleboard
Pilates classes
Playground
Sauna
Steam room
Water sports equipment
Waterslide
Wine tasting room
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Dining table
Free children's club
Free water park access
Lifeguards on site
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

51,000 square feet of conference space

Outdoors

Beach towels
Beach umbrellas
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar in shower
Handrails in stairways
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair-width doorways
Wheelchairs on site

Banquet hall
Designated smoking areas
Lifeguards
Renovated entire property - September 2021

Room amenities

Bedroom

Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch smart TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water
Minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets: MXN 1300 per pet, per day
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Food and water bowls are available

Children and extra beds

Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 1300 per pet, per day
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Riviera Maya - All Inclusive?

Hyatt Ziva Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Riviera Maya - All Inclusive?

As of 27 Oct 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Maya - All Inclusive on 30 Oct 2025 start from AU$420.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Riviera Maya - All Inclusive?

Yep, Hyatt Ziva Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Hyatt Ziva Riviera Maya - All Inclusive?

Yep, Hyatt Ziva Riviera Maya - All Inclusive is a short 1-minute walk from Petempich Bay. Fun beach activities include kayaking. You can also find water sports equipment.

Is there a spa on site at Hyatt Ziva Riviera Maya - All Inclusive?

Yep, there is an onsite spa at Hyatt Ziva Riviera Maya - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Hyatt Ziva Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Hyatt Ziva Riviera Maya - All Inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hyatt Ziva Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hyatt Ziva Riviera Maya - All Inclusive?

Hyatt Ziva Riviera Maya - All Inclusive features 3 poolside bars, 9 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hyatt Ziva Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Riviera Maya - All Inclusive.

Is Hyatt Ziva Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Hyatt Ziva Riviera Maya - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hyatt Ziva Riviera Maya - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Hyatt Ziva Riviera Maya - All Inclusive serve breakfast?

You bet, guests adore the free buffet brekkie here! Offered daily between 7:00 AM and 11:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt Ziva Riviera Maya - All Inclusive?

No, Hyatt Ziva Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Riviera Maya - All Inclusive?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hyatt Ziva Riviera Maya - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Riviera Maya - All Inclusive?

Dogs are welcome at Hyatt Ziva Riviera Maya - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Hyatt Ziva Riviera Maya - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

Afik David

29 July 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Not good

Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandro, Miami

29 July 2025

Stayed 4 nights in Jul 2025

8/10 Good

Maricela

Travelled with family and small children

28 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff.

Stayed 4 nights in Jul 2025

10/10 Excellent

Jasmine

Travelled with pets

28 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love everything about this hotel. 10/10 highly recommend.

Stayed 2 nights in Jul 2025

10/10 Excellent

Shanice

27 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff deserves a 10/10. They were friendly and resolve matters in a timely manner. Property was always spotless. Everyone was polite and knew what they were doing. I would highly recommend them. Also I would recommend Amstar at the hotel entrance for any excursions.

Stayed 6 nights in Jul 2025

6/10 Okay

Paola Yesenia

Travelled with family

27 July 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Dirty place

Stayed 4 nights in Jul 2025

6/10 Okay

Muriel

26 July 2025

Not a lot of a food options, drinks taste like they’re full of artificial sweetener property is outdated, and pool is not open late.

Stayed 3 nights in Jul 2025

10/10 Excellent

Hiriti

Travelled with family

26 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have enjoyed our stay!

Stayed 5 nights in Jul 2025

10/10 Excellent

sam sanjan, Vancouver

26 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the resort would been nicer if the nite entertainment didnt stop at 10 like other resorts i stayed at.and the bartender Aaron always the greatest surprised he can remember 20 to 30 ppls drinks and then make them congrats will be coming back with the wife and kids next yr

Stayed 7 nights in Jul 2025

8/10 Good

MIRIAM

Travelled with family, Travelled with family and small children

25 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved our stay. We traveled with small children my daughter actually picked this resort because of the waterslides she saw on the website. The beach had a lot of seaweed, but we didn’t care because all the pools were so much fun and they were not crowded at all. The staff were very polite. They greeted us everyday day with a big smile. The food and drinks were good, I loved my daily lattes at ROOTS and the pool activities. Now the negative side: I had a to call several times to get toilet paper in the room, waters and towels. Once you arrived from a long day of travel wanting to drop off your luggage in the room and get a sip of water they check you in like any other hotel BUT then they pull you aside to offer you things that you have to pay extra which I found very annoying. People want to start having fun and they want to close a deal. They have a night where they invite outside vendors and this hotel should really stop that. I’m all for supporting small business, but these vendors sell everything 3x more than the USD! the airport souvenirs are more affordable than what the vendors where selling and everybody knows airport items are more expensive. One of the vendors was trying to sell me a small wooden plate for $85USD! They are scamming and harassing guests. My daughter wanted a bracelet and the vendor charge me twice! thieves is what they are.

Stayed 3 nights in Jul 2025

10/10 Excellent

Mohammed Sajjad

Travelled with family and small children

24 July 2025

Liked: Staff & service, amenities, property conditions & facilities

This was our first experience on an all inclusive resort and we had a blast. There were plenty of dining options. We loved the cleanliness and service from the staff. The rooms were spacious. The kids activities and evening events were very entertaining. The con to this resort was the internal road to get into the resort. It had way too many potholes and very dusty.

Stayed 4 nights in Jul 2025

6/10 Okay

Zuleika

Travelled with family and small children

23 July 2025

Liked: Staff & service

Food selections and options were great, events good, sadly smell really bad outside the beach and pools were dirty, we meet some great servers like Eduardo and Jorge they do a great job. The road to get there was scary and terrible place is hiding. In room service will always take at lease 60-90min, mini bar you have to call if you need re stock.

Stayed 8 nights in Jul 2025

8/10 Good

waqas

Travelled with family and small children

22 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was not as good as the Hyatt Zilara. We chose another Hyatt resort with kids with the idea that food would be just as good. The service and the staff are great. They even comped the Teppanyaki dinner. The steak at La Parrilla was super dry, i ordered medium rare, tasted like gas, probably becuade it was flash seared on gas grill straight from the fridge. Other restaurants were sub par. They were nothing special.

Stayed 4 nights in Jul 2025

4/10 Poor

Malvina

22 July 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The pools dirty Couldn’t use the beach . Hotel has to notify on the website when the beach is in that condition . Very smelly around property.

Stayed 5 nights in Jul 2025

10/10 Excellent

Nelli

21 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jul 2025

10/10 Excellent

virdha

21 July 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Jul 2025

10/10 Excellent

Lourdes

20 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente! 10/10. Todo el personal hace lo imposible por complacer todo el visitante. Definitivamente quiero regresar.

Stayed 5 nights in Jul 2025

8/10 Good

Keilyn A Ramirez

Travelled with family

20 July 2025

Liked: Staff & service, amenities

Very friendly staff, good service

Stayed 5 nights in Jul 2025

4/10 Poor

Areefa

Travelled with family, Travelled with family and small children

19 July 2025

Liked: Staff & service, amenities

We just came back from our stay at the Hyatt Ziva! The staff is super friendly and very attentive. The pools were okay. They do have a good amount of them but most of pools were warm. My kids did enjoy the waterslides and did not want to leave that area! The grounds as whole is nice but it would be great with some music during the day not just at night. One of my major concerns was the dining. They always asked about food allergies but that was as far as it was taken. The buffet had all of the pastries and desserts in one area with limited labels of just the name not the ingredients. My kids could not eat any of the desserts due to this. Also, in the coffee shop some of the pastries were labeled with “containing nuts” but when I asked the employee he assured there were no nuts! This was also the same case in the Miyako restaurant, the employee said many of the menu items were printed wrong with the symbol to say containing nuts which was very concerning to a family whose children have severe nut allergies. Overall, the stay was good but in the future I would choose another resort closer to the hotel zone.

Stayed 5 nights in Jul 2025

6/10 Okay

Mallory

Travelled with partner

19 July 2025

Bumpy roads leading to Hyatt, pool stained my swimsuit, small beach area covered in seaweed, kids in the sport bar…?

Stayed 6 nights in Jul 2025

10/10 Excellent

BEATRIZ MONJE

18 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was excellent, the employees there were so very nice, professional. The food is delicious, the shows at night are excellent, the kids area safe and fun. The Mexican night was excellent the mariachis, foods and decorations… We really enjoyed our stayed at Hyatt Ziva Rivera Cancun… Is highly recommended for families…

Stayed 5 nights in Jul 2025

8/10 Good

Jessica Katherine

Travelled with family and small children

17 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach had lots of Sargassum during our stay, so we couldn’t enjoy the beach. Cleanliness could have been better, the food was decent, the entertainment is what made it better. My kids enjoyed their stay.

Stayed 5 nights in Jul 2025

10/10 Excellent

Rosa Elba, Sacramento

Travelled with family and small children

14 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We found the staff incredibly professional, helpful, very nice and always going above and beyond the call of duty. Food was fantastic in all their restaurants.

Stayed 8 nights in Jul 2025

8/10 Good

RIZALYN

14 July 2025

Stayed 3 nights in May 2025

10/10 Excellent

Ariga

13 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good customer service

Stayed 4 nights in Jul 2025

Hyatt Ziva Riviera Maya - All Inclusive

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