Tukan Hotel Playa del Carmen

3.5 star property

Photo gallery for Tukan Hotel Playa del Carmen

Interior
Deluxe Room
Exterior detail
Reception
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
The current price is AU$69
includes taxes & fees
19 July - 20 July

Explore the area

View map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪6 min walk‬

Room options

Deluxe Room

  • Garden view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Standard Room

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Deluxe 2 Bedroom

  • Garden view
  • 43 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Family Room

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Single Bunk Bed
  • Free Wi-Fi

Deluxe Tukan Tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Basic Room (En Edificio Exterior)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

Tukan Hotel Playa del Carmen places you in the centre of Playa del Carmen, steps from Quinta Avenida and within a short 5-minute stroll of Playa del Carmen Main Beach. Highlights at this resort include a restaurant, an outdoor swimming pool and a bar/lounge. .The buffet restaurant, La Ceiba, is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. .Within a 15-minute walk of this 3.5-property class Downtown Playa del Carmen resort, attractions include Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Aldo's - ‬1 min walk
  • ‪Il Pescatore Restorante Italiano - ‬2 min walk

About this property

Tukan Hotel Playa del Carmen

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Tukan Hotel Playa del Carmen. The resort can provide concierge services and wedding services.

This 3.5-star Playa del Carmen resort is smoke free.

  • 149 guestrooms or units
  • 3 levels
  • 5 buildings
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Tukan Hotel Playa del Carmen offers 149 air-conditioned accommodations with a safe and free toiletries. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 floors
  • 5 buildings
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Are there any beaches close to Tukan Hotel Playa del Carmen?

Yep, Tukan Hotel Playa del Carmen is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include jet skiing, surfing and snorkelling.

How much does it cost to stay at Tukan Hotel Playa del Carmen?

As of 18 June 2026, prices found for a 1-night stay for 2 adults at Tukan Hotel Playa del Carmen on 19 July 2026 start from AU$69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tukan Hotel Playa del Carmen have a pool?

Tukan Hotel Playa del Carmen has an outdoor pool.

Is there a free airport shuttle available at Tukan Hotel Playa del Carmen?

No, Tukan Hotel Playa del Carmen does not offer an airport shuttle service.

Is there a bar or restaurant at Tukan Hotel Playa del Carmen?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Tukan Hotel Playa del Carmen?

Check-in begins at 3 PM. Check-out time is noon.

Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 221 out of 1000 reviews
Rating 8 - Good. 286 out of 1000 reviews
Rating 6 - Okay. 249 out of 1000 reviews
Rating 4 - Poor. 111 out of 1000 reviews
Rating 2 - Terrible. 133 out of 1000 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice and clean, i always get the same room and I love the balcony. Added bonus this year was soaps and bottled water
Stayed 15 nights in Feb 2026
Verified

6/10 Okay

Silvestre

Room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Irma Leticia

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and kind.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Jason

Disliked: Staff & service, amenities
More like a hostel with a nicer outdoor pool area and courtyard. Room was clean but no soap, shampoo, bar fridge, face cloth and the safe was unusable as the lock was missing. Not sure if you had purchase or not as it wasn't mentioned at check-in.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Emma

Liked: Cleanliness
Ok
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was friendly and nice! The pool was well-kept and clean. The bar across the street blared their music SO loudly at night it’s hard to sleep.
Stayed 4 nights in Oct 2025
Verified

2/10 Terrible

Jesus

Disliked: Cleanliness, amenities, property conditions & facilities
Lots of non-working or damage amenities, including stairs, pool, jacuzzi etc. Very limited parking and most employees have an attitude with clients, saw a few people arguing with front desk.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Gwen

Liked: Amenities
I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.
Stayed 8 nights in Sep 2025
Verified

6/10 Okay

Satu

Liked: Cleanliness, staff & service
Good local, food was good.
Stayed 10 nights in Mar 2024
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

rita

Amazing location
Verified

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too!
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and shopping options. Good price.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Janice Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Stayed 14 nights in Jan 2025
Verified

10/10 Excellent

Christel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect
Stayed 6 nights in Dec 2023
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is closer all the stores clubs and restaurants
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Stayed 10 nights in Feb 2025
Verified

10/10 Excellent

Joanne Florence

I like being right by 5th avenue
Stayed 11 nights in Feb 2024
Verified

6/10 Okay

Carlos

Liked: Cleanliness, amenities
In General it was ok, water inside of the hotel it seems that is salty water.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Arcenio Lastra De

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 4 nights in Feb 2025