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Tukan Hotel Playa del Carmen

3.5 star property

Photo gallery for Tukan Hotel Playa del Carmen

Interior
Exterior detail
Reception
Deluxe Room
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Garden view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe 2 Bedroom

Deluxe 2 Bedroom

Deluxe 2 Bedroom

  • Garden view
  • 43 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Single Bunk Bed

View all photos for Deluxe Tukan Tower

Deluxe Tukan Tower

Deluxe Tukan Tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Basic Room (En Edificio Exterior)

Basic Room (En Edificio Exterior)

Basic Room (En Edificio Exterior)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Tukan Hotel Playa del Carmen places you in the centre of Playa del Carmen, steps from Quinta Avenida and within a short 5-minute stroll of Playa del Carmen Main Beach. Highlights at this resort include 2 outdoor swimming pools, a restaurant and a bar/lounge. .The buffet restaurant, La Ceiba, is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 7:00 AM and 11 AM. There's also the convenience of free parking nearby. .Within a 15-minute walk of this 3.5-property class Downtown Playa del Carmen resort, attractions include Mamitas Beach and Playacar Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldo's - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Tukan Hotel Playa del Carmen. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen resort is smoke free.

  • 156 guestrooms or units
  • 3 levels
  • 11 buildings
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Tukan Hotel Playa del Carmen offers 156 air-conditioned accommodations with a safe and free toiletries. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 11 buildings
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 245 to 270 for adults and MXN 125 to 150 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Are there any beaches close to Tukan Hotel Playa del Carmen?

Yep, Tukan Hotel Playa del Carmen is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include jet skiing, surfing and snorkelling.

Does Tukan Hotel Playa del Carmen have a pool?

Tukan Hotel Playa del Carmen has 2 outdoor swimming pools.

Does Tukan Hotel Playa del Carmen serve breakfast?

You bet, buffet brekkie is served daily from 7:00 AM to 11 AM.

Is there a free airport shuttle available at Tukan Hotel Playa del Carmen?

No, Tukan Hotel Playa del Carmen does not offer an airport shuttle service.

Is there a bar or restaurant at Tukan Hotel Playa del Carmen?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Tukan Hotel Playa del Carmen?

Check-in begins at 3 PM. Check-out time is noon.

Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 216 out of 1000 reviews
Rating 8 - Good. 291 out of 1000 reviews
Rating 6 - Okay. 246 out of 1000 reviews
Rating 4 - Poor. 115 out of 1000 reviews
Rating 2 - Terrible. 132 out of 1000 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Leonel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck.
Stayed 5 nights in Nov 2025

10/10 Excellent

Irma Leticia

Travelled with family
Excelente servicio Recepción muy amable volveremos pronto ❤️
Stayed 1 night in Oct 2025

10/10 Excellent

Irma Leticia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and kind.
Stayed 1 night in Oct 2025

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too!
Stayed 4 nights in Oct 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was friendly and nice! The pool was well-kept and clean. The bar across the street blared their music SO loudly at night it’s hard to sleep.
Stayed 4 nights in Oct 2025

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 6 nights in Sep 2025

10/10 Excellent

Jorge Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge Alejandro

Stayed 2 nights in Sep 2025

6/10 Okay

Victor Hugo

Stayed 9 nights in Jul 2025

8/10 Good

Gwen

Liked: Amenities
I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.
Stayed 8 nights in Sep 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Luz L.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
At the beginning when we first arrived to our first room, the room was very hot because AC wasn’t working and smelled humid and moldy. It seems there was a leak from roof because there was water on the floor by bed. But they did a great job in changing our room to a better room. In that room AC was working and it smells better. There is no fridge or microwave. Breakfast buffet was good and staff were polite, friendly and helpful.
Stayed 6 nights in Aug 2025

8/10 Good

YAMARIE L ROSA, SAN JUAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La llave del cuarto la ponen en el brazalete, lo cual es buena idea, PERO lo MALO es que es a UNA SOLA persona p/c. Eso NO nos gustó porque fui con una amiga y ella dependía de mi para entrar al cuarto. Si se le quedaba algo, yo tenia que interrumpir lo mío para buscar lo de ella. :-( En lo demás, está bastante bien y buena ubicación.
Stayed 6 nights in Jul 2025

6/10 Okay

Rocio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Oscar Manuel

Stayed 2 nights in May 2025

6/10 Okay

miguel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive.
Stayed 4 nights in Apr 2025

6/10 Okay

Juan

Needs upgrades.
Stayed 8 nights in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Martin

Travelled with partner
Disliked: Property conditions & facilities
Needs some updating too outdated it
Stayed 6 nights in Mar 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Stayed 10 nights in Feb 2025

10/10 Excellent

Janice Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Stayed 14 nights in Jan 2025

10/10 Excellent

Christel, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Stayed 1 night in Dec 2024

10/10 Excellent

Monse

Stayed 2 nights in Dec 2024

8/10 Good

Nerina

Travelled with family
Liked: Cleanliness, staff & service, amenities
When open the water in the sink smells like drainage.
Stayed 4 nights in Dec 2024

10/10 Excellent

Adalberto J.

Stayed 1 night in Oct 2024