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Select Club at Sandos Caracol All Inclusive - Adults Only Area

4.0 star property

Photo gallery for Select Club at Sandos Caracol All Inclusive - Adults Only Area

On the beach, white sand, free beach cabanas, sun-loungers
Property video
Outdoor pool, pool umbrellas, pool loungers
Restaurant
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$479
includes taxes & fees
8 June - 9 June

Explore the area

View map
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Quinta Avenida
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • 39 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Deluxe

Free minibar, in-room safe, desk, laptop workspace

Room Deluxe

  • 41 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 62 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

8.6 out of 10
Excellent
(16 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Select Club 2 Double Beds or 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Club 2 Double Beds or 1 King Bed

7.8 out of 10
Good
(31 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Select Club at Sandos Caracol All Inclusive - Adults Only Area. You'll be 3.8 km (2.4 mi) from Guadalupe Church and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 7 restaurants, 9 bars/lounges and a full-service spa. .A relaxing visit to Spa Sandos can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 hot tubs and free water park. Additionally, you'll find an outdoor swimming pool, free Wi-Fi in public areas and a gym. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Corasol property include El Camaleón Mayakoba Golf Course and Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 6 min drive - 3.2 km
  • El Camaleón Mayakoba Golf Course - 9 min drive - 5.3 km
  • Quinta Avenida - 12 min drive - 5.7 km
  • Maroma Beach - 22 min drive - 16.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪El Templo - ‬3 min walk
  • ‪Las Máscaras - ‬4 min walk
  • ‪Bar L'Elefant - ‬1 min walk
  • ‪Snack El nido - ‬2 min walk

About this property

Select Club at Sandos Caracol All Inclusive - Adults Only Area

Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, an outdoor pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 218 guestrooms or units
  • 3 levels
  • 16 buildings
  • 7 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Sandos Caracol Nature Resort & Water Park All Inclusive
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  • Pool
  • Spa pool
  • All-inclusive
  • Spa
3.5 out of 5, Good, 1,426 reviews
The price is AU$440
includes taxes & fees
5 June - 6 June
Sandos Caracol Nature Resort & Water Park All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 7 restaurants
  • 9 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 hot tubs
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 16 buildings
  • 3 floors
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 11 2026 to June 11 2026 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number 008-007-006283/2025

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive
Sandos Caracol Select Club Adults Only All Inclusive
Select Club at Sandos Caracol All Inclusive Adults Only Area
Sandos Caracol Eco Resort Select Club All inclusive Adults Only
Sandos Caracol Eco Resort Select Club Adults Only All inclusive

Frequently asked questions

Is parking available at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Yep, Select Club at Sandos Caracol All Inclusive - Adults Only Area has a free self car park.

How much does it cost to stay at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

As of 9 May 2026, prices found for a 1-night stay for 2 adults at Select Club at Sandos Caracol All Inclusive - Adults Only Area on 8 June 2026 start from AU$479, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Yep, Select Club at Sandos Caracol All Inclusive - Adults Only Area is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Yep, Spa Sandos is available for guests. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Select Club at Sandos Caracol All Inclusive - Adults Only Area have a pool?

Select Club at Sandos Caracol All Inclusive - Adults Only Area has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Select Club at Sandos Caracol All Inclusive - Adults Only Area have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Select Club at Sandos Caracol All Inclusive - Adults Only Area features 3 hot tubs, a health club and an outdoor pool.

What makes Select Club at Sandos Caracol All Inclusive - Adults Only Area a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Select Club at Sandos Caracol All Inclusive - Adults Only Area.

Is Select Club at Sandos Caracol All Inclusive - Adults Only Area family-friendly?

No, Select Club at Sandos Caracol All Inclusive - Adults Only Area is an adults-only property.

Is there a free airport shuttle available at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone? One of the dining venues will be unavailable from May 11 2026 to June 11 2026 (dates subject to change).

What time are check-in & check-out at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

No, pets are not allowed.

Is there a golf course on site at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

There is a golf course next to Select Club at Sandos Caracol All Inclusive - Adults Only Area.

Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 336 out of 941 reviews
Rating 8 - Good. 291 out of 941 reviews
Rating 6 - Okay. 165 out of 941 reviews
Rating 4 - Poor. 86 out of 941 reviews
Rating 2 - Terrible. 63 out of 941 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jessica

Stayed 5 nights in Dec 2025

8/10 Good

Darren

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is one of the better ones I have stayed in, in Mexico. I booked with Expedia, which I have done many times before, I was warmly welcomed into this large hotel complex although there was a bit of a wait to check in. Once checked in the concierge team whisked me off to my room which was very clean and tidy robes and slippers ready to wear. The hotel has an app which is simple to use an d book reservations in one of the 5 restaurants or there is the main buffet restaurant all open till 9/10 at night and then a taco bar which serves food and drink all the way through the night as well. If you are considering this complex as a family resort you should it has a main pool area, water park and 2 quiet pool areas for adults only. All the team were lovely and would do anything for you, this is a little gem in the jungle well worth a visit
Stayed 9 nights in Jan 2026

2/10 Terrible

Nichole Elaine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant had to have reservations, whe we arrived we were given the wrong brochure. The brochure that was given to us was for the location in Cancun. So we were unable to mar reservations for any of the good restaurants! We found out from other people who were staying there, that you had to make reservations after midnight and there were a few open reservations. But the 2 restaurants we wanted to eat at, were all booked up. So we NEVER got to eat at either one. So we basically ate at the same3 restaurants the whole time we were there. We stayed 7 days and was hoping to eat at all 7 restaurants, but that wasn’t the case. It was almost like people made their reservations before they even arrived! It was very over crowded , with lots of kids everywhere! Said it was an adults only resort! Ya that wasn’t true! There was 1 pool and a separate part on the beach that were adults only!! We didn’t want to see or hear any kids on our stay and that wasn’t the case either!! I wouldn’t ever stay at this resort or any of their other locations ever again!! This was the worst stay we have ever been to!!!
Stayed 7 nights in Nov 2025

10/10 Excellent

Kit, Columbia City

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Expedia representative Samantha and Judy we're so happy to help us and make sure that we had everything we could possibly need ever
Stayed 7 nights in Jan 2026

8/10 Good

Loni

Liked: Cleanliness, amenities, property conditions & facilities
Room was fairly clean, not spotless. Staff was courteous. Shower emitted a sewer smell so we had to place a towel over it.
Stayed 8 nights in Jan 2026

2/10 Terrible

Drew

Disliked: Staff & service, amenities
This site does not allow enough characters to give an complete review. Within 2 days we wanted to leave but with it being New Year everything else was booked. From checkin it was clear we made the wrong choice. Our toilet was clogged on arrival. After calling twice and waiting hours, someone finally came left plunger at the door and walked away. Resort is beautiful, and the wild life especially the spider monkeys is the only pros. Everything else was a con. Food was often cold or lukewarm, even when made to order. Staff seemed uninterested, and we witnessed a server being rude and mocking a guest. Several areas smelled like sewage, which was unpleasant due to the open-air layout. We paid extra to stay over New Year but the festivities required additional fees, leaving the event mostly empty. Restaurant reservations were confusing and inconsistent. On New Year Eve, even the buffet required reservations, which no one told us. My wife skipped lunch and had nowhere to eat and room service was elite members only we were later told despite being told otherwise. At the taco restaurant my wife ordered cheese pizza. After 45 minutes, ham pizza arrived and we were told to “just take it.” Hot water was inconsistent, the room had only one small trash can, beach towels were hard to get, and WiFi non existent making using their app impossible. We paid for adults-only, yet kids were everywhere. The adult pool had no swim-up bar and no atmosphere. Prior negative reviews were all spot on.
Stayed 7 nights in Dec 2025

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, amenities
love it with all nature in the hotel.
Stayed 4 nights in Dec 2025

4/10 Poor

Nura

Stayed 8 nights in Dec 2025

10/10 Excellent

Matthew Nicholas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great! I’m a Expedia Platinum member and they had a special VIP reception at the Cenote for Expedia VIPS. I’ll be back!
Stayed 7 nights in Dec 2025

8/10 Good

Anju

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Sandos Cancún was truly a wonderful and memorable experience. From the moment we arrived, everything exceeded our expectations. We absolutely loved spending time on the beautiful beaches — they were clean, well maintained, and had plenty of relaxing spaces along with exciting water activities. Our first snorkeling experience was unforgettable and something we will cherish forever. One of the highlights of our stay was learning about the Mayan traditions through live performances and exploring the temples within the property. A special thank you to Francisca for introducing us to this beautiful culture and making the experience so meaningful. We also had an amazing time on the canoe tour with Maria, who made it incredibly romantic by offering wine and sharing her knowledge about the mangroves and the stunning blue waters. Another memorable moment was the cocktail experience at Cenote Crystal, arranged with the managers and directors. It was a unique and enjoyable experience, and we sincerely appreciated the effort put into making it special. The food options were excellent, with a great variety of restaurants. We loved trying everything, but our absolute favorites were the Japanese and Brazilian restaurants. The Mexican taco spot became our go-to place for snacks and drinks. The staff across all restaurants were amazing friendly, attentive, and welcoming. Room service was also exceptional. A heartfelt thank you Manual
Stayed 4 nights in Dec 2025

8/10 Good

Robert, Olathe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great and the staff as always was good, Malissa and samantha were great help
Stayed 6 nights in Dec 2025

6/10 Okay

emily

Stayed 4 nights in Dec 2025

8/10 Good

Juan

Stayed 5 nights in Nov 2025

10/10 Excellent

Lyudmila, San Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall vacation was good. We love this particular resort for so many reasons! Grounds are beautiful and have so many hidden areas to explore! 98% of stuff was great!!! Food and drinks never disappoint. The beach is getting much much better after years of sea weed problem. They for sure can improve check in experience for their guests by not keeping people standing in line for a long time. One more time - great place for entire family to enjoy nature and services! Highly recommend! Thank you Sandos!
Stayed 6 nights in Nov 2025

10/10 Excellent

Laura Perez

Stayed 5 nights in Jul 2025

4/10 Poor

Garrett

Travelled with family
Disliked: Cleanliness
Room was fine space wise we had a penthouse suite but the outside tub was filthy and when we did get it cleaned it did not fill up and the jets were filled with red ants. Our toilet was dirty on day one and stayed that way all week. Probably the biggest disappointment was the food it’s like no one ever tastes anything, absolutely no flavor. Will not return
Day 1
Stayed 6 nights in Nov 2025

10/10 Excellent

Lily

Stayed 6 nights in Nov 2025

10/10 Excellent

Joshua Benjamin, Sault Ste. Marie

Liked: Cleanliness, amenities, property conditions & facilities
Location was beautiful & all resort staff were fantastic. Housekeeping staff also did a great job throughout the week.
Stayed 7 nights in Nov 2025

2/10 Terrible

jorge

Stayed 10 nights in Oct 2025

10/10 Excellent

Michael

Stayed 4 nights in Nov 2025

10/10 Excellent

Jazmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean resort family friendly
Stayed 3 nights in Nov 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
Stayed 10 nights in Sep 2025

4/10 Poor

Paige

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
Stayed 10 nights in Oct 2025

6/10 Okay

Malak

Liked: Cleanliness, staff & service
Stayed 8 nights in Oct 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great, very friendly and helpful staff. Only feedback is too much hustling for buying extras (massage, excursion, club tour etc) had to decline sales pitch ~10 times a day
Stayed 7 nights in Oct 2025