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Select Club at Sandos Caracol All Inclusive - Adults Only Area

4.0 star property
Adults-only beachfront property with free water park

Photo gallery for Select Club at Sandos Caracol All Inclusive - Adults Only Area

Sundeck
Outdoor pool, pool umbrellas, pool loungers
Beach bar
Food and drink
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Breakfast included
  • Bar
  • Pool
  • Housekeeping
The current price is AU$364
includes taxes & fees
5 Sept - 6 Sept

Explore the area

View map
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Mamitas Beach
    ‪8 min drive‬
  • Quinta Avenida
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Superior Select Club 2 Double Beds or 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Superior Select Club 2 Double Beds or 1 King Bed

7.8 out of 10
Good
(27 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Blackout curtains
Ceiling fan
Separate bedroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Club, King Bed with Sofabed and Jetted Tub

1 bedroom, free minibar, in-room safe, desk

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Ceiling fan
Sofa bed - double
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

7.0 out of 10
Good
(6 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Ceiling fan
Sofa bed - double
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe

1 bedroom, free minibar, in-room safe, desk

Room Deluxe

  • 41 sq m
  • Sleeps 2

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 62 sq m
  • Sleeps 2

Room Superior

  • 39 sq m
  • Sleeps 2

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Select Club at Sandos Caracol All Inclusive - Adults Only Area. You'll be 3.8 km (2.4 mi) from Guadalupe Church and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 7 restaurants, 9 bars/lounges and a full-service spa. .A relaxing visit to Spa Sandos can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 hot tubs and free water park. Additionally, you'll find an outdoor swimming pool, free Wi-Fi in public areas and a gym. Each morning free full breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Corasol property include El Camaleón Mayakoba Golf Course and Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 5.3 km
  • Mamitas Beach - 8 min drive - 5.0 km
  • Quinta Avenida - 9 min drive - 5.3 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Amaranto - ‬7 min drive
  • Privilege Lounge
  • Mamma Mia
  • ‪La Toscana - ‬3 min walk
  • ‪Pez Vela - ‬17 min walk

About this property

Select Club at Sandos Caracol All Inclusive - Adults Only Area

Adults-only beachfront property with free water park
Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, an outdoor pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 218 guestrooms or units
  • 3 levels
  • 16 buildings
  • 7 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Full breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 7 restaurants
  • 9 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 hot tubs
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 16 buildings
  • 3 floors
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 56.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive
Sandos Caracol Select Club Adults Only All Inclusive
Select Club at Sandos Caracol All Inclusive Adults Only Area
Sandos Caracol Eco Resort Select Club All inclusive Adults Only
Sandos Caracol Eco Resort Select Club Adults Only All inclusive

Frequently asked questions

Is parking available at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Yep, Select Club at Sandos Caracol All Inclusive - Adults Only Area has a free self car park.

How much does it cost to stay at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

As of 1 Sept 2025, prices found for a 1-night stay for 2 adults at Select Club at Sandos Caracol All Inclusive - Adults Only Area on 8 Sept 2025 start from AU$359.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Yep, Select Club at Sandos Caracol All Inclusive - Adults Only Area is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Yep, Spa Sandos is available for guests. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Select Club at Sandos Caracol All Inclusive - Adults Only Area have a pool?

Select Club at Sandos Caracol All Inclusive - Adults Only Area has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Select Club at Sandos Caracol All Inclusive - Adults Only Area have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Select Club at Sandos Caracol All Inclusive - Adults Only Area features 3 hot tubs, a health club and an outdoor pool.

What makes Select Club at Sandos Caracol All Inclusive - Adults Only Area a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Select Club at Sandos Caracol All Inclusive - Adults Only Area.

Is Select Club at Sandos Caracol All Inclusive - Adults Only Area family-friendly?

No, Select Club at Sandos Caracol All Inclusive - Adults Only Area is an adults-only property.

Does Select Club at Sandos Caracol All Inclusive - Adults Only Area serve breakfast?

Sure does, free full breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

No, pets are not allowed.

Is there a golf course on site at Select Club at Sandos Caracol All Inclusive - Adults Only Area?

There is a golf course next to Select Club at Sandos Caracol All Inclusive - Adults Only Area.

Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 315 out of 895 reviews
Rating 8 - Good. 280 out of 895 reviews
Rating 6 - Okay. 160 out of 895 reviews
Rating 4 - Poor. 82 out of 895 reviews
Rating 2 - Terrible. 58 out of 895 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stephanie Renee

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Havier the front dest concierge is a legend. Antonio IS the best hibachi chef ever. Julio,Ruben,Isidro, and Eduardo these are the names that stood out all the staff is great but these went above many times. This resort is perfect would go back!!!!!
Stayed 6 nights in May 2025

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Huge resort! Love it
Stayed 7 nights in Mar 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
This resort gives you both beach front access with lounge beds, hammocks, and chairs. 9 resturants, 7 bars, and 3 pools. There is so much wildlife all over. The resort is large with at least 15-20 different activities to do every day and its all included. The shows every night are a hit. The rooms are clean and roomy with a stocked mini fridge. The staff are fantastic and accommodate every where they can. There are extra perks booking adults section through expedia here like private concierge.
Stayed 3 nights in May 2025

8/10 Good

Mathilde

Stayed 13 nights in Apr 2025

8/10 Good

Alex

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sandos Caracol has everything we needed to relax and enjoy our vacation. The food was great, the pool were quiet, and the spa was incredibly professional!
Stayed 5 nights in May 2025

10/10 Excellent

Steven J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
Stayed 6 nights in Apr 2025

10/10 Excellent

Bethany Renea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay- so much to see. Monkeys, cenotes. The property is awesome. It’s not fully luxury, but it’s nice, safe, staff very friendly. We have zero complaints, food is good, they updated the beach so you can get in the water now. Great for couples or families especially if you aren’t looking for an Americanized concrete jungle
Stayed 4 nights in May 2025

6/10 Okay

Christopher Charles

The walking trails and the ruins were nice. The cenotes were nice too.
Stayed 5 nights in Apr 2025

10/10 Excellent

piper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2025

2/10 Terrible

Chase

Travelled with partner
Disliked: Staff & service, amenities
Its a tale of two at this resort. Its both great and terrible. The area is beatiful, and our room was pretty good. Now for the negatives. No where when booking did they tell you that you get a limited number of dinner reservations, you dont get 1 per night. You have to book the reservations on a terrible phone app. The reservations arent open until midnight so you have to stay up. Other problems with the food- the "late night snack bar" is horrible. The only food available is tacos, but they were consitently out of toppings. Upon arrival we were practically forced to sign up for a timeshare presentation- it wasnt presented as optional. I was double charged for a romantic dinner. We did it one night and upon checkout there were 2 charges for it, both for the same night. We checked out in the morning before dining services were open so couldnt even argue because we had to catch our shuttle.
Stayed 7 nights in Apr 2025

8/10 Good

Kevla C

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than we expected
Stayed 3 nights in May 2025

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
All was great. What sets th
Stayed 7 nights in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Apr 2025

10/10 Excellent

Francisco

Stayed 5 nights in Apr 2025

10/10 Excellent

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Sandos Caracoal Eco Resort. Staff was nice. Lots of options and loved all the nature, animals and options ON site for adventures! Loved swimming in the cenote . Not the best beach for swimming but the property makes up for it. The app was a little fickle, but a really cool feature to book reservations day of for dinner and communicate needs to service desk. Anytime we had an issue in the room (blow dryer didn’t work and safe had low battery) they fixed things really fast! The Mediterranean restaurant on the beach and the Mexican buffet probably had the best food all around! The teppanyaki place was pretty good too! I loved having so many activities and different night time activities to see and shopping on site. Is like its own little town! We would love to go back with our kids some day
Stayed 6 nights in Apr 2025

8/10 Good

JoDee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Sandos Caracol, we did find that the wifi did not work in the room. But it allowed us to unplug and relax.
Stayed 7 nights in Apr 2025

10/10 Excellent

MARILYN, DAYTON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to vacation, everything you need is right in the resort. You have no reason to go outside the resort unless you want to explore in town. We were here for five nights six days and had a wonderful time. My granddaughter was married here and we all traveled for the wedding. There was 40 of us and I made great accommodation so we could all get together. Thank you to all the staff.
Stayed 3 nights in Apr 2025

8/10 Good

melissa ann

Travelled with partner
Liked: Cleanliness, staff & service
All of the dinning options include children. There are no adult dinning option other than room service. The staff at the al a cart options are not adequate they need more. The buffets are nicely staffed, but very crowded. The signs around the property are very vague. Be prepared to walk a lot.
Stayed 7 nights in Apr 2025

8/10 Good

Chelsea

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2025

6/10 Okay

Vickie

Liked: Cleanliness
Stayed 7 nights in Apr 2025

2/10 Terrible

Janeen, Snohomish

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a wedding. Got violently sick on day 2, the resort had a doctor on site who confirmed it was food poisoning. 44 out of the 50 people attending the wedding got sick. We talked to other people not in our group and they were also sick. People also got bed bugs. The resort refused to take accountability. If you want to get sick and get bed bugs go ahead and stay here!
Stayed 7 nights in Apr 2025

10/10 Excellent

Nathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Apr 2025

8/10 Good

Melissa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, lots of wildlife and jungle feeling.
Stayed 7 nights in Apr 2025

4/10 Poor

Holly

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
Property was beautiful. Monkeys and wild animals everywhere. Wait staff was the worst I’ve had. Been to MANY all inclusive resorts in Mexico and by far the worst experience from the pool bar to the lunch restaurants. We waited at the taco bar for 30 minutes and were never even acknowledged while others were served food and left. All bar staff especially the pool staff were unhappy. Any time you asked for a shot they were annoyed. The drinks and food were the worst we have had. You are only able to book one dinner restaurant every 3 nights you are there so if you stay 5 nights you must eat at the buffet 4 nights! Pool entertainment was great! Foam party was so fun! Overall not a good experience.
Stayed 4 nights in Apr 2025

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
Stayed 9 nights in Apr 2025