6/10 Okay
Thomas and Susan
Travelled with partner
16 Sept 2025
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths.
The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up.
Pros:
-Beautiful
-Amazing Beach
-Unlimited Drinks
-Private and Relaxing Adults-Only Pool
-Cenotes that are fun to swim in
-Great Restaurants
-Friendly Staff at the Beach and Restaurants
-Adorable Animals on Site (Monkeys, Peacocks, etc.)
Cons:
-Rooms
-Staff for the rooms
-Lots of Mosquitos - (Pack a LOT of bug spray)
-They do not provide bottled water.
-If you take the Welcome Packet, they will try to sell you a time share.
-No drawers in the room, so you can't really unpack and need to live out of your suitcase all week.
-A lot of walking required.
Thomas and Susan
Stayed 5 nights in Aug 2025






























