Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Family Concierge Junior Suite Nature View
Exterior
Restaurant
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
The current price is AU$790
includes taxes & fees
15 May - 16 May

Explore the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Mamitas Beach
    ‪5 min drive‬
  • Quinta Avenida
    ‪6 min drive‬
  • Playa del Carmen Main Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

Family Concierge Junior Suite SwimUp

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Concierge Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Sofa bed
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

Family Concierge Master Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Sofa bed
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Nature View)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Down duvet
Designer toiletries
Rainfall showerhead
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Concierge Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

Roulette Room Playa del Carmen or La Perla

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Down duvet
Designer toiletries
Rainfall showerhead
  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Concierge Junior Suite Nature View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
Down duvet
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Two Bedroom Master Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Premium bedding
  • 184 sq m
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

Family Concierge Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Sofa bed
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

Suite (Nature View)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Separate bedroom
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Paradisus Playa del Carmen – Riviera Maya - All Inclusive. You'll be 3.1 km (1.9 mi) from Quinta Avenida and 3.5 km (2.2 mi) from Quinta Alegría Shopping Mall. Highlights at this all-inclusive property include 13 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Yhi Spa can include body wraps and mani/pedis. Kanna Beach Club is the property's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Luis Donaldo Colosio property include Río Secreto and Xplor Theme Park.

What's nearby

  • Punta Esmeralda Beach - 12 min walk - 0.7 km
  • Mamitas Beach - 5 min drive - 3.4 km
  • Quinta Avenida - 6 min drive - 3.5 km
  • Quinta Alegría Shopping Mall - 6 min drive - 3.9 km
  • Playa del Carmen Main Beach - 9 min drive - 2.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Paradisus Playa del Carmen – Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this property measures 25005 square feet (2323 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 488 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Conference rooms
  • 25005 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 27 Apr 2025, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 15 May 2025 start from AU$787.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach. Fun beach activities include windsurfing and swimming.

Is there a spa on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Yhi Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Paradisus Playa del Carmen – Riviera Maya - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features 5 outdoor pools, a full-service spa and a health club.

What makes Paradisus Playa del Carmen – Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a hit with families.

Is there a free airport shuttle available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, only service animals are allowed.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 608 out of 1005 reviews
Rating 8 - Good. 214 out of 1005 reviews
Rating 6 - Okay. 96 out of 1005 reviews
Rating 4 - Poor. 43 out of 1005 reviews
Rating 2 - Terrible. 44 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maricarmen, pembroke pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whether you’re looking for a romantic getaway or a family vacation, this beach resort is a fantastic choice. Highly recommend!
Stayed 2 nights in Jan 2025

10/10 Excellent

Natasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, families have access to the Kidsdom (kids club) so that you can enjoy dinner and entertainment without children. Entertainment is great for both parents and children, there are many pools and water park on premises.
Stayed 7 nights in Jan 2025

10/10 Excellent

Curt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing
Stayed 5 nights in Jan 2025

10/10 Excellent

Dmitry

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael Christopher

Stayed 7 nights in Dec 2024

8/10 Good

Asael Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel con muchas comodidades. El servicio al cliente excelente. El único inconveniente es el tema de los horarios de los bares. Todos cierran muy temprano y solo hay uno abierto en la zona de adultos, algo nada conveniente para un viaje familiar. Otra crítica sería el restaurante italiano, la calidad de la comida no refleja la calidad que brinda el resto del hotel.
Stayed 3 nights in Jan 2025

6/10 Okay

Tia

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Buffet food was not good .
Stayed 7 nights in Jan 2025

10/10 Excellent

Vasile

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place
Stayed 2 nights in Nov 2024

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. The best part was the friendly staff and how well kept the property is. Definitely will be back.
Stayed 3 nights in Jan 2025

8/10 Good

Vlad D

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Steven

Stayed 9 nights in Dec 2024

10/10 Excellent

Linda, Okanagan Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was terrific. the only feedback I would give is the family-side restaurants are very, very, very noisy. Add some plants, curtains, cushions, ceiling tiles, table separators to quiet the noise. Also please, please, please post signs do not feed the fish. We saw people feeding them ice cream.? and a dead fish one day.
Stayed 7 nights in Dec 2024

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is super nice and the restaurants are all good. Highly recommend this place
Stayed 6 nights in Dec 2024

10/10 Excellent

Ziad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff and facilities
Stayed 2 nights in Dec 2024

8/10 Good

CHRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the restaurants were all very noisy. Even on the adult side. Acoustics very poor. Staff and service all excellent, friendly, and professional.
Stayed 7 nights in Dec 2024

10/10 Excellent

Lindsey Ann

Stayed 7 nights in Nov 2024

10/10 Excellent

Peter, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got home 2 days ago and writing this LONG review is my way of saying don’t want the vacation to end. We stayed here as a family of 4 (4.5 & 7) for 5 nights. We booked through Expedia 7 months ahead, nature view suite without family concierge. Here is our experience and how we feel about this AI resort. Prearrival: About one week prior to our stay, Paradisus sent us a welcome message and pre arrival form through Expedia and a concierge messaged us to welcome us. We asked for restaurant reservations and they were arranged. Arrival: We got to the resort around 10:30am. There is no room available that early but we could leave our luggage and enjoy all the resort amenities, food, pools, kids club and restaurants. Our son had gotten really sick on the plane ride there. He took a long nap in the check-in lobby area with my husband. Edwardo from the guest service took our phone number so he could let us know when our room would be ready. He also sent us the weekly activity through WhatsApp. They checked on us multiple times to see if my son was ok and apologized for couldn’t get the room ready sooner for us. We got our room around 2pm. This whole time my daughter and I walked around the resort and enjoyed our fresh coconut, tacos at Blue Agave and small treats from the check in lobby. Room: We booked a garden view suite, they gave us a pool view suite. It made no difference to us. I think they did that bc a pool view room was ready sooner. They were ready to send the sick kid
Stayed 5 nights in Dec 2024

10/10 Excellent

Tyrha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and went out of their way to make sure every detail was perfect. The room was beautiful, clean, and offered stunning views. I particularly enjoyed the benefits of the family concierge and our personal representative was amazing. I also loved the on-site amenities, especially the pool and spa. They also had events and activities for the little ones to enjoy such as live shows and games. They also had a place for parents to drop off their kids which was awesome. They do activities with them and actually take them around the resort to engage in various activities and attend events. I would definitely return to Paradisus on my next visit—I can’t recommend it enough!
Stayed 6 nights in Dec 2024

6/10 Okay

Morgan Cameron

Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Allison Olga

Stayed 8 nights in Nov 2024

10/10 Excellent

Nataliya V

Stayed 8 nights in Nov 2024

10/10 Excellent

Nolan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was always something going on that was interesting, they carved up a whole tuna in the front lobby for dinner. It was awesome to watch.
Stayed 8 nights in Nov 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything here but the food was okay I only liked the hibachi food
Stayed 4 nights in Nov 2024