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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Property video
Restaurant
Restaurant
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is AU$857
includes taxes & fees
16 Mar - 17 Mar

Explore the area

View map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Playa 88
    ‪5 min walk‬
  • Place, Punta Esmeralda Beach
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

9.4 out of 10
Exceptional
(51 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Paradisus Playa del Carmen – Riviera Maya - All Inclusive. You'll be 3.1 km (1.9 mi) from Quinta Avenida and 3.5 km (2.2 mi) from Quinta Alegría Shopping Mall. Highlights at this beachfront property include 13 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Yhi Spa can include body wraps and mani/pedis. Kanna Beach Club is the property's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Luis Donaldo Colosio property include Río Secreto and Xplor Theme Park.

What's nearby

  • Playa 88 - 5 min walk - 0.4 km
  • Guadalupe Church - 9 min walk - 0.8 km
  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Quinta Avenida - 3 min drive - 2.2 km
  • Playa del Carmen Main Beach - 4 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Hadar - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Capella - ‬3 min walk
  • ‪Bajo Café Quinta - ‬4 min drive

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this property measures 25005 square feet (2323 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 510 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Conference rooms
  • 25005 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 16 Mar 2026 start from AU$857, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach. Fun beach activities include windsurfing and swimming.

Is there a spa on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Yhi Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Paradisus Playa del Carmen – Riviera Maya - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features 5 outdoor pools, a full-service spa and a health club.

What makes Paradisus Playa del Carmen – Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a hit with families.

Is there a free airport shuttle available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, only service animals are allowed.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1015 reviews
Rating 8 - Good. 213 out of 1015 reviews
Rating 6 - Okay. 102 out of 1015 reviews
Rating 4 - Poor. 39 out of 1015 reviews
Rating 2 - Terrible. 36 out of 1015 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

danielle marie

Stayed 7 nights in Nov 2025

10/10 Excellent

Gennadiy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very pleasant, the hotel, the staff, the beach, the food, the room service, special thanks to Expedia for everything you do for us, it will not be forgotten!!!
Stayed 10 nights in Nov 2025

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff are friendly, amenities are excellent
Stayed 5 nights in Nov 2025

8/10 Good

Genevieve

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed at the Paradisus Playa Del Carmen with my family of 4 (kids aged 4 and 6) and we had a great time. Entertainment: Every morning there was an activity going on for the kid's (balloon animals, face painting, etc). It was super fun and the kids loved it! Edgar and Eduardo were especially great. In the evening, the kids had fun at karaoke night, movie night and the mini dance parties! Kidsdom (The kids club): The kids still loved hanging out here and they workers were very attentive. Thank you Angeles, Daniela, Denis, Odette, Yessenia, Yadira, Leticia, and Carlota for remembering my kids. The day we left, we stopped by to say our farewell, and they gave the kids little treat bags with Mexican candies! Pirate Pool/ Aquazone: The kids loved the Pirate ship pool because the water wasnt super deep so they were able to play around easily. HUGE shoutout to our pool server, Socrates! He gave us food and drink recommendations (fish tacos, chicken burger and guava margarita!) He even went as far as searching for the guava flavoring when the Pool bar didn't have it. He was amazing! Aquazone was super fun for not only the kids, but as adults too! Food was freshly grilled upon ordering! Room: We didn't book family concierge and still had a good room. Snacks were fully stocked each day! Food: We were pleasantly suprised by the food quality! Capellas was our favourite! Nube bar had the best drinks. Overall I would recommend to families with small kids!
Stayed 6 nights in Nov 2025

10/10 Excellent

Natalia

Stayed 7 nights in Nov 2025

8/10 Good

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience during our stay. Our family person was Tiara and she was amazing at booking our dinner reservations. The staff made sure the kids had a surprise every day our room was cleaned. There are
Stayed 5 nights in Aug 2025

10/10 Excellent

Cherie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierge, Eduardo Montoya, was so attentive and offered us such a great vacation! Thank you, Eduardo! All the staff were so great, friendly, and helpful. The resort was beautiful and clean. We will be back!
Stayed 7 nights in Nov 2025

10/10 Excellent

Lior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

4/10 Poor

Igor

Disliked: Amenities, property conditions & facilities
quality of food, quality of the pools
Stayed 5 nights in Nov 2025

10/10 Excellent

Andrew

Stayed 7 nights in Aug 2025

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff! Overall a great experience and will definitely return.
Stayed 4 nights in Nov 2025

10/10 Excellent

Anshuman, Bellevue

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Jonathan as our concierge was excellent, along with everyone else working there. Amenities, pool, and entertainment were great. Food was OK. Quality of entries at the a la carte restaurants were hit-or-miss, though the buffet was consistently good. Room service got at least one part or order wrong every single time, and the app didnt work well. Inspite of all that, we had a great time
Stayed 8 nights in Nov 2025

10/10 Excellent

Aleksei

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Here’s a more natural, polished version: Clean rooms, friendly staff, and good food. Plenty of activities for kids. The beach is awesome—no sargassum or big waves in late November 2025—and there’s lots of shade under the palm trees, plus beach activities included in the room rate. The pools are clean and warm. The resort has a nice design and is beautifully integrated into the jungle.
Hotel entrance
Lots of wildlife. Fun to watch for kids and adults
Water park
Clean beach set in a lagoon-like area that naturally reduces the waves
Stayed 6 nights in Nov 2025

10/10 Excellent

Kaylee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely helpful, room was well laid out and spacious. Very clean and easy to get around. Overall amazing resort.
Stayed 7 nights in Nov 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a gorgeous property. I felt so connected to nature during my stay because this property is built within a mangrove. Tons of shade everywhere when you want to get out of the sun and the cutest little Coatis throughout the resort. I love that this hotel was small enough to have everything easily accessible and there was not a need for golf carts to get around like some other massive resorts. The staff were super friendly and accommodating. They are so hospitable. Special shout out to Omar. He met our family right when we arrived and he was checking in throughout our stay helping with everything from reservations to beach chairs. If you get him, you’re lucky and make sure you take care of him. He works super hard. The hotel has so many activities and a beautiful kids club for the little ones. Unfortunately mine are too old to enjoy but nonetheless he had a great stay. The architecture and property is incredibly beautiful. All the restaurants are very pretty as well. If I had to pick something to complain about it it would be that the drinks can be watered down at the beach, they don’t serve food at the beach, and the Mexican restaurant Cielo was a big miss for us. I would also like to have seen the older kids be allowed in the adults only restaurants, maybe 16 years old and up. The beach was a little rocky in some areas and the water maybe not as blue as I’m used to in Mexico but that might be because of the seaweed season that just ended. We would definitely come back here
Stayed 6 nights in Nov 2025

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Too many mosquitos!
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for vacation with kids, a lot of activities, very clean, exceptional food and exceptional staff. Great all inclusive quality exceeding expections.
Stayed 6 nights in Nov 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

10/10 Excellent

Jaspreet

Stayed 7 nights in Nov 2025

8/10 Good

Dalton Mark, St Pete Beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and nice. Great staff.
Stayed 7 nights in Nov 2025

10/10 Excellent

STEVEN A

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort for kids (we travel quite a bit and this resort is one of the best we have been to for kids).  The pools were all fun including the water park, pirate pool and main pool. The entertainment was perfect - they had face paint and balloon making set up in the lobby area many times for kids.  The shows were at 8pm so great time for kids.  The foam party in the pirate pool was also so much fun for the kids.  All the staff were great with kids - bar tenders and servers would listen to kids when ordering (at other AIs we’ve been to they tend to ignore kids).  All the restaurants were really good.  We didn’t have issues making reservations at any of them. Just did it early on in our trip.  Our room was great.  We were upgraded to a family suite - beds were comfy, rooms were clean.   Staff all worked hard.  We would definitely stay here again.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jonathan Wilson, Edmonton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming staff. Excellent amenities
Stayed 6 nights in Nov 2025

10/10 Excellent

Justin

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our first time to Mexico and this resort didn't disappoint! The staff were very kind, food was great. Many different restaurants to choose from, water park for the kids and tons of pools. Great ocean/beach access as well. Highly recommend!
Stayed 7 nights in Nov 2025

10/10 Excellent

James Ian

Liked: Cleanliness, amenities, property conditions & facilities
The service was fantastic, the food exceeded our expectations and we had a lovely time. Well worth going
Stayed 7 nights in Nov 2025

8/10 Good

Kate

Stayed 7 nights in Oct 2025