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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Property video
Restaurant
Restaurant
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is AU$804
includes taxes & fees
13 Jan - 14 Jan

Explore the area

View map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Playa 88
    ‪5 min walk‬
  • Place, Punta Esmeralda Beach
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪96 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Sofa bed - single
Down duvet
Separate bedroom
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

9.4 out of 10
Exceptional
(43 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
Blackout curtains
Designer toiletries
Rainfall showerhead
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(26 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
Blackout curtains
Designer toiletries
Rainfall showerhead
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
2 bedrooms
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
Separate bedroom
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Paradisus Playa del Carmen – Riviera Maya - All Inclusive. You'll be 3.1 km (1.9 mi) from Quinta Avenida and 3.5 km (2.2 mi) from Quinta Alegría Shopping Mall. Highlights at this beachfront property include 13 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Yhi Spa can include body wraps and mani/pedis. Kanna Beach Club is the property's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Luis Donaldo Colosio property include Río Secreto and Xplor Theme Park.

What's nearby

  • Playa 88 - 5 min walk - 0.4 km
  • Guadalupe Church - 9 min walk - 0.8 km
  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Quinta Avenida - 5 min drive - 2.2 km
  • Playa del Carmen Main Beach - 5 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Hadar - ‬1 min drive
  • ‪illy cafe - ‬3 min walk
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this property measures 25005 square feet (2323 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 492 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Conference rooms
  • 25005 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 492 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 51 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 3 Jan 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 13 Jan 2026 start from AU$800.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach. Fun beach activities include windsurfing and swimming.

Is there a spa on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Yhi Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Paradisus Playa del Carmen – Riviera Maya - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features 5 outdoor pools, a full-service spa and a health club.

What makes Paradisus Playa del Carmen – Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a hit with families.

Is there a free airport shuttle available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, only service animals are allowed.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1012 reviews
Rating 8 - Good. 211 out of 1012 reviews
Rating 6 - Okay. 98 out of 1012 reviews
Rating 4 - Poor. 38 out of 1012 reviews
Rating 2 - Terrible. 37 out of 1012 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were the absolute best.
Stayed 5 nights in Sep 2025

6/10 Okay

Pia Nicole

Travelled with family and small children
Disliked: Staff & service
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
Stayed 5 nights in Sep 2025

6/10 Okay

Maria Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself it’s amazing, and the staff and service is great. The food is very good. It used to be a higher category 10 years ago when it started but I guess they had to go down to keep it competitive. Overall is very good and it offers a lot of options and variety. The kids pool is awesome and the water park was really cool too. My only complain and why I give 3 stars is due to their wildlife - coatis and raccoons. The hotel is infested and they are intense. You can’t leave your stuff unattended for a min before the coatis come a take your food, drinks or even open your bag and still whatever you have inside. They come in masses and they won’t leave you alone. They are a huge nuisance, as you can’t relax by the pool or beach and have to be looking over your shoulder every sec. Coatis are around during the day and at night you have raccoons roaming the hotel and making a mess everywhere. They have 2 open restaurants and the raccoons come in and jump on the tables and still your food or simply eat your food right on your nose. They are not afraid of people and can be quite aggressive. The hotel has not done any attempt to close the restaurants or do something about the animals despite complains. The servers are tired of working like that. No health and safety of the staff and guests. Overall we enjoyed our time and we had a great vacation but I think there’s many resorts to pick from at that price that does not have wildlife annoying you all day long.
Stayed 7 nights in Sep 2025

10/10 Excellent

Pedro, Pflugerville

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente en todos los sentidos, mis niños la pasaron genial con el staff de recreacion monton actividades para ellos !! La comida genial, las instalaciones como nuevas ! Un servicio en general por parte de todos muy agradable y familiar ! Muy agradecido con el Sr Jorge por la atencion desde q llegamos ! Sin dudas un lugar para repetir ! Les recomiendo visitar el restaurant Bana con el chef Leandro !! Exelente '
Stayed 3 nights in Sep 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 4 nights in Jun 2025

10/10 Excellent

Farida

Stayed 7 nights in Aug 2025

6/10 Okay

Dyango

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
Stayed 5 nights in Aug 2025

6/10 Okay

carolyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and customer service are AMAZING. The only downfall was the food. The food was not good. The amenities for the children are great! My three-year-old was entertained the entire time.
Stayed 3 nights in Aug 2025

10/10 Excellent

Yesenia Basilisa

Stayed 4 nights in Aug 2025

6/10 Okay

Jennifer Maria

Liked: Amenities
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
Stayed 4 nights in Aug 2025

8/10 Good

Neal

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Lyra, Innisfil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go back to this resort for a family vacation!!!!
Stayed 7 nights in Aug 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Amenities
Exceptional resort!
Stayed 6 nights in Aug 2025

10/10 Excellent

KIMBERLY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the exclusivity of the family concierge - our junior suite was immaculate, our personal concierge Adrian was amazing and always exceeded our expectations. There are a plethora of restaurants to choose from. Adrian (our concierge) made sure we got reservations to the different restaurants instead of only going to the buffet. We were able to make our spa reservations prior to check in. The only thing we had to do was show up :-) everything was taken care of. All the staff were amazing and always pleasant, even helped me practice my Spanish :-). The White family thoroughly enjoyed our stay at Paradisus!
Stayed 4 nights in Aug 2025

10/10 Excellent

Bozena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Maria Karla

Stayed 7 nights in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience and services.
Stayed 4 nights in Jul 2025

6/10 Okay

Colin Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think upgrading to the concierge piece for families is prob worth it, I couldn’t tell you as we paid for it and didn’t receive it. I guess we got lucky san concierge service to eat at El Cielo, and the Buffett / Lunchbox the rest of the time. The kids liked the aquaxzone, it’s worth getting there when it opens as there is usually a line. A popsicle cart, espresso coffee center and a high quality ice cream stand were all hits for the adults / kids. The facilities are good, I’m just not sure why we didn’t get some of the features we were promised.
Stayed 2 nights in Aug 2025

8/10 Good

Zuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Geraldine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
Stayed 6 nights in Jul 2025

10/10 Excellent

Adrianus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisus for us embodied the term resort. While you're there, you want for nothing. From drinks, to great food. A show every evening, though it does get repeated after a week, so if your stay is longer you will get repeat shows.
Stayed 11 nights in Aug 2025

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so fun
Stayed 4 nights in Jul 2025

10/10 Excellent

Luis

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing. Concierge was above and beyond.
Stayed 5 nights in Aug 2025

8/10 Good

Rhodabelle Allado

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
Stayed 8 nights in Jun 2025