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Iberostar Waves Quetzal - All Inclusive

A resort with a large central pool, smaller satellite pools, and a beach area with thatched-roof huts.

An indoor dining area with wooden tables and chairs, a thatched roof, hanging plants, and a view of a pond with rocks and foliage.

An aerial view of a resort with multiple swimming pools, a beach, and a series of connected buildings.

A beach with rows of white sunbeds and palm trees, a clear blue sky, and the ocean in the background.

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking included
Free Wi-Fi

Explore the area

Playa del Carmen, QROO

Place, Piste Cyclable sur Paseo Xaman-Ha
‪5 min walk‬
Place, Playacar Beach
‪8 min walk‬
Place, Playacar Golf Club
‪16 min walk‬

Room options

Room

35 sq m
Sleeps 3
2 Double Beds
Free Wi-Fi

Room

35 sq m
Sleeps 4
1 King Bed and 1 Double Bed
Free Wi-Fi

Room

35 sq m
Sleeps 4
1 Double Bed and 1 King Bed
Free Wi-Fi

Premium Room

Very good

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free Wi-Fi

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

Exceptional

Garden view
38 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

A balcony with wicker furniture and a view of the beach and palm trees.

Junior Suite, Oceanfront

Excellent

Ocean view
38 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free Wi-Fi

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Pool)

Very good

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free Wi-Fi

Premium Room (Near Pool)

Garden view
35 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed
Free Wi-Fi

Premium Room

Very good

Garden view
35 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite, Oceanfront

Ocean view
38 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed
Free Wi-Fi

Premium Room (Near Beach)

Wonderful

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free Wi-Fi

Premium Room (Near Beach)

Garden view
35 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed
Free Wi-Fi

Premium Room (Promo)

Wonderful

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free Wi-Fi

Premium Room (Promo)

Garden view
35 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed
Free Wi-Fi

Premium Room (Tropical View)

Garden view
35 sq m
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
Free Wi-Fi

Premium Room (Tropical View)

Exceptional

Garden view
35 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free Wi-Fi

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

Beach view
38 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free Wi-Fi

Junior Suite, Oceanfront (Beach Access)

Beach view
38 sq m
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
Free Wi-Fi

A spacious living room with a large TV, a dining area, and a balcony with a view of palm trees.

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Ocean view
212 sq m
2 bedrooms
Sleeps 1
2 Double Beds and 1 King Bed
Free Wi-Fi

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Ocean view
212 sq m
2 bedrooms
Sleeps 6
2 Double Beds and 1 King Bed
Free Wi-Fi

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Quetzal - All Inclusive. You'll be 2.9 km (1.8 mi) from Quinta Avenida and 3 km (1.8 mi) from Playa del Carmen Maritime Terminal. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sensations can include deep-tissue massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. The fine-dining restaurant, Bonsai Restaurant, serves Japanese cuisine and is open for dinner. With 3 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Meeting rooms and conference space are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Playacar property, you'll be 3.3 km (2 mi) from Playa del Carmen Main Beach and 4.3 km (2.7 mi) from Mamitas Beach.

View more Resorts in Playa del Carmen

What's nearby

Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.4 km
Playacar Beach - 8 min walk - 0.7 km
Playacar Golf Club - 16 min walk - 1.4 km
Mayan Ruins of Playacar - 5 min drive - 1.8 km
Xaman Ha Aviary - 7 min drive - 2.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive

Restaurants

‪Viva Wyndham Maya - ‬10 min walk
‪Turquesa - ‬11 min walk
‪Cupcake Cafe - ‬6 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬10 min walk
‪Riviera Maya Sandos Restaurant - ‬8 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

Iberostar Waves Quetzal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Iberostar Waves Quetzal - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

350 guestrooms or units

3 levels

8 dining venues

3 bars by the pool

7 bars or lounges

Conference rooms

Buffet breakfast (free)

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Garden

Gift shop

Beauty salon

On-site shopping

Smoking in designated areas

Water dispenser

Bar on the beach

Iberostar Waves Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Beach nearby, white sand, sun-loungers, beach umbrellas

Pool
All-inclusive
Spa
Kids’ pool

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkelling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
In-room cot
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

3 floors
Banquet hall
Designated smoking areas (fines apply)
Eco-friendly cleaning products used

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 6 August 2026 to 30 November 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Frequently asked questions

What is the cancellation policy at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Quetzal - All Inclusive?

Yep, Iberostar Waves Quetzal - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Quetzal - All Inclusive?

Yep, Iberostar Waves Quetzal - All Inclusive is a short 13-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Waves Quetzal - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Iberostar Waves Quetzal - All Inclusive have a pool?

Iberostar Waves Quetzal - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and free minibar items.

What makes Iberostar Waves Quetzal - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Waves Quetzal - All Inclusive.

Is Iberostar Waves Quetzal - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Iberostar Waves Quetzal - All Inclusive is a hit with families.

Does Iberostar Waves Quetzal - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is on offer at Iberostar Waves Quetzal - All Inclusive.

Is there a free airport shuttle available at Iberostar Waves Quetzal - All Inclusive?

No, Iberostar Waves Quetzal - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Quetzal - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Iberostar Waves Quetzal - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Quetzal - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Quetzal - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 17-minute walk away.

Iberostar Waves Quetzal - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Verified review

8/10 Good

Darin John

17 Apr 2026

25 Jan 2026

Liked: Cleanliness, amenities

One of the best beaches on the beach! Food is good everyone found something to eat the Japanese and Italian restaurants were excellent! We were always able to find chairs by the beach and pool.

4 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is amazing, a great place with everything you need

Stayed 5 nights in Jan 2024

Iberostar Waves Quetzal - All Inclusive

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Room

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Junior Suite

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Premium Room (Near Pool)

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Premium Room (Near Pool)

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Premium Room

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Junior Suite, Oceanfront

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Premium Room (Near Beach)

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Premium Room (Near Beach)

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Premium Room (Promo)

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Premium Room (Promo)

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Premium Room (Tropical View)

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Premium Room (Tropical View)

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Junior Suite, Oceanfront (Beach Access)

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Junior Suite, Oceanfront (Beach Access)

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Penthouse, 2 Bedrooms, Oceanfront (Suite)

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Penthouse, 2 Bedrooms, Oceanfront (Suite)

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Iberostar Waves Quetzal - All Inclusive

Similar properties

Iberostar Waves Tucán - All Inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out