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Balxiba Playa del Carmen Downtown Hotel Boutique

Property class: 2

Photo gallery for Balxiba Playa del Carmen Downtown Hotel Boutique

A reception area with a white wall, a brick accent, wooden benches, hanging plants, and a potted plant.
A modern interior with a sofa, potted plants, a coffee table, and a hallway leading to another room.
A swimming pool with a wooden deck, lounge chairs, and a green hedge.
Down duvets, blackout curtains, iron/ironing board (on request)
Combined shower/bathtub, hair dryer, towels, soap

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calle 2 Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪14 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪16 min walk‬
  • Place, Playacar Beach
    ‪17 min walk‬

Room options

View all photos for Deluxe Double Room

A hotel room with two beds, a bathroom, and a mirror.

Deluxe Double Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking

Deluxe Room, Non Smoking

Deluxe Room, Non Smoking

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Triple Room

A hotel room with three single beds, a large mirror, a wall decoration, and a curtain.

Classic Triple Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Large Single Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Down duvets, blackout curtains, iron/ironing board (on request)

Comfort Double Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Playa del Carmen

Balxiba Playa del Carmen Downtown Hotel Boutique places you in the centre of Playa del Carmen, within just a 15-minute stroll of popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a picnic area, multilingual staff and wedding services. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute walk of this Playa del Carmen Centro hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Central Square - 14 min walk - 1.2 km
  • Quinta Avenida - 14 min walk - 1.2 km
  • Playa del Carmen Main Beach - 16 min walk - 1.4 km
  • Playacar Beach - 17 min walk - 1.5 km
  • Mamitas Beach - 4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪La Floresta - ‬5 min walk
  • Tacos Gomez
  • ‪Nativo - ‬2 min walk
  • ‪Bendita Costilla - ‬6 min walk

About this property

Balxiba Playa del Carmen Downtown Hotel Boutique

As a guest of Balxiba Playa del Carmen Downtown Hotel Boutique, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Balxiba Playa del Carmen Downtown Hotel Boutique also features a picnic area, concierge services, and a communal living room. Limited free parking is available on a first-come, first-served basis.

This Playa del Carmen hotel is smoke free.

  • 27 guestrooms or units
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site
Balxiba Playa del Carmen Downtown Hotel Boutique offers 27 accommodations, which are accessible via exterior corridors and feature blackout curtains. Each accommodation is individually furnished. Beds feature down duvets. 32-inch LCD televisions come with cable channels and Netflix.

Bathrooms include a combined bath/shower unit. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. An iron/ironing board, hairdryers and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured self parking on site
  • Limited number of on-site self parking spaces per unit

Food and drink

  • Couples/private dining

Things to do

  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Communal living room
  • Living plant wall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Netflix
  • Streaming services

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Balxiba Playa del Carmen Downtown Hotel Boutique

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3000 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 100 (one-way), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is parking available at Balxiba Playa del Carmen Downtown Hotel Boutique?

Yep, Balxiba Playa del Carmen Downtown Hotel Boutique has a free self car park. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Balxiba Playa del Carmen Downtown Hotel Boutique?

Yep, Balxiba Playa del Carmen Downtown Hotel Boutique is a short 14-minute walk from Playa del Carmen Main Beach.

Does Balxiba Playa del Carmen Downtown Hotel Boutique have a pool?

Balxiba Playa del Carmen Downtown Hotel Boutique has an outdoor pool.

Is there a free airport shuttle available at Balxiba Playa del Carmen Downtown Hotel Boutique?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Balxiba Playa del Carmen Downtown Hotel Boutique?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Balxiba Playa del Carmen Downtown Hotel Boutique?

No, pets and service animals are not allowed.

Balxiba Playa del Carmen Downtown Hotel Boutique Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 2 out of 13 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación amplia, cama cómoda y limpia, aire acondicionado en buen estado. Baño limpio. TV y Wifi funcionan muy bien. Un poco de ruido por la noche.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

marlene

Liked: Cleanliness, amenities, property conditions & facilities
Ubicación conveniente, habitación e instalaciones buenas, personal amable en la atención
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Sarahi

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jesús Enrique

Stayed 1 night in May 2026
Verified review

10/10 Excellent

Miguel Angel

Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Alain

Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

gabriel

Stayed 5 nights in Oct 2025

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