AU$102 Osteen Accommodation

All good except there should be considerations around nose in parking only as the two nights we spent there, at 3am our neighbouring guest had his gas guzzling pickup truck idling for more than 15 minutes, pumping carbon monoxide gas through our aircon vents.

Rooms are good and very clean, not many restaurants in the area, limited dining options.

The hotel is on the beach, that’s what you pay for. The rooms are dated but clean, tidy and comfortable. There is no actual room service, it’s an order out menu which isn’t great unless you want pizza or American food. We had a passport go missing during our stay. We are not completely certain it was stolen by housekeeping but we suspect this. The hotel staff were not helpful at all when we approached them about this. Again, we cannot be 100% certain it was housekeeping but do suspect it - so lock up your valuables. One of our group joined a few days late, her name was used for the booking. One of the older, white female staff was very rude to her when she arrived. She loudly and aggressively said, “it has to be YOUR name on the booking if we are to let you in!”. Well, it was her name on the booking... We believed that she was judging her because she is heavily tattooed. Another lady at the front desk did step in and looked up her name when the other staff member refused to and checked her in. I wish I knew their names to add into this review because one of them shouldn’t have a job and the other deserves a pay raise. Most of the other front desk staff throughout the stay were salty and generally rude. Other than that there is good parking facilities. Fairly average all round, would not recommend.