2/10 Terrible
Jake
Travelled with family
31 July 2025
Disliked: Cleanliness, staff & service, amenities
Don’t go here. Kids and i were woken up by someone’s car alarm directly outside of our room. Went off for more than an hour. Called the from desk and they said “too bad it’s another hotel
Property”, not our problem. They said they called the hotel. I had to physically go outside myself to locate the vehicle and take pics and such of the plate number.
There is only one hotel worker and zero security guards during the night - seems safe ?
Tried to follow up in the morning and I was still treated with zero care and respect. The manager lady named Victoria was condescending and shouldn’t work in tourism and hospitality. Her boss , John, also didn’t care and left me a voicemail 7 hours after the incident took place to say ; sorry about your luck, we don’t care.
Garbage customer service; wasn’t offered a discount or money back or future stay coupon or anything . Also had trouble with the room key and they had to send maintenance 3 times to fix and this dude was also not trained in how to be polite or how to work with people.
I’ll never go here again
Jake
Stayed 1 night in Jul 2025
