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Virgin Hotels New York City

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Virgin Hotels New York City

Suite, Multiple Beds (Richard's Flat King Suite)
Penthouse, Multiple Beds (Penthouse King Suite)
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Penthouse, Multiple Beds (Penthouse King Suite) | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
The current price is AU$574
includes taxes & fees
29 Sept - 30 Sept

Explore the area

View map
1227 Broadway, New York, NY, 10001
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

9.0 out of 10
Wonderful
(187 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 156 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 54 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds (Richard's Flat King Suite)

Suite, Multiple Beds (Richard's Flat King Suite)

Suite, Multiple Beds (Richard's Flat King Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 260 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, City View (Sky Chamber City View)

City view

Room, City View (Sky Chamber City View)

8.8 out of 10
Excellent
(45 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Sky Chamber King Empire View)

City view

Room, 1 King Bed, View (Sky Chamber King Empire View)

9.0 out of 10
Wonderful
(63 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed (Grand Chamber King Suite)

7.8 out of 10
Good
(6 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

8.8 out of 10
Excellent
(25 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

City view

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

9.8 out of 10
Exceptional
(18 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

8.6 out of 10
Excellent
(25 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

A luxury stay in the heart of New York awaits you at Virgin Hotels New York City. Within just a 10-minute stroll, you'll find Empire State Building and Madison Square Garden. Highlights at this hotel include 2 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, Swedish massages and aromatherapy along with access to the sauna and steam room. Enjoy the 24-hour gym, Turkish bath/hammam and seasonal outdoor swimming pool as well as access to bike hire. 8 meeting rooms, a business centre, and coworking space are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Manhattan hotel include Broadway and Times Square.

What's nearby

  • Empire State Building - 5 min walk - 0.5 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 16 min walk - 1.4 km

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York W 32nd St. Station - 3 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Electric Shuffle NYC - ‬1 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Paper Coffee - ‬2 min walk
  • ‪Swingers Crazy Golf - ‬1 min walk

About this property

Virgin Hotels New York City

Luxury hotel with 2 restaurants and full-service spa
Virgin Hotels New York City offers its guests a full-service spa, a 24-hour fitness centre, and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre, 8 meeting rooms, and coworking spaces. The luxury Virgin Hotels New York City also features concierge services, dry cleaning/laundry services, and 24-hour room service. Parking is available for a fee.

This 5-star New York hotel is smoke free.

  • 463 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Coffee shop
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 109 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Frequently asked questions

What is the cancellation policy at Virgin Hotels New York City?

Virgin Hotels New York City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Virgin Hotels New York City?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at Virgin Hotels New York City on 29 Sept 2025 start from AU$512.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Virgin Hotels New York City?

Yep, Virgin Hotels New York City has secured covered valet parking for USD 75 per day.

Are there any beaches close to Virgin Hotels New York City?

The closest beach to Virgin Hotels New York City is Coney Island Beach (19.6 km).

Is there a spa on site at Virgin Hotels New York City?

Yep, there is an onsite spa at Virgin Hotels New York City. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Virgin Hotels New York City have a pool?

Yep, and guests love it! Virgin Hotels New York City has a seasonal outdoor pool.

What luxury perks are available at Virgin Hotels New York City?

Virgin Hotels New York City features a full-service spa, 2 restaurants and 3 bars. All guestrooms come with 24-hour room service and espresso makers.

What makes Virgin Hotels New York City a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Virgin Hotels New York City.

Does Virgin Hotels New York City serve breakfast?

Yep, cooked-to-order brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Virgin Hotels New York City?

No, Virgin Hotels New York City does not offer an airport shuttle service.

Is there a bar or restaurant at Virgin Hotels New York City?

Yep, Virgin Hotels New York City has 2 restaurants.

What time are check-in & check-out at Virgin Hotels New York City?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Virgin Hotels New York City?

Cats and dogs are welcome at Virgin Hotels New York City, with food and water bowls on offer.

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1984 out of 2972 reviews
Rating 8 - Good. 488 out of 2972 reviews
Rating 6 - Okay. 239 out of 2972 reviews
Rating 4 - Poor. 142 out of 2972 reviews
Rating 2 - Terrible. 119 out of 2972 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tk

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed at home Virgin Hotel... We chose it because it's close to the Broadway shows... and because it had a pool... I the only down side was the pool was only open from 8 to 11 for kids... What's that about... I the pool attendants where great and the kids got to swim anyway.
Stayed 1 night in Jun 2025

8/10 Good

Sherica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay at this Virgin location. It is centrally located, the stay is courteous and friendly, and it's surrounded by lots of things to do!
Stayed 3 nights in May 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

10/10 Excellent

Nichole

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel Fairly quiet Would stay again
Stayed 4 nights in Jun 2025

6/10 Okay

Matthew

Liked: Property conditions & facilities
Disliked: Staff & service
Checked into room after being delayed for a few hours at midnight air conditioning not working was very hot went to reception took them 90 mins to resolve it gave us $100 credit for bar or restaurant checked out they knew nothing about credit very unprofessional
Stayed 5 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at Virgin Hotels. Staff were great and the area was very convenient!
Stayed 5 nights in Jun 2025

10/10 Excellent

Branndi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
loved!
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Don't know how this hotel is considered a 5 star. My pillow cases were ripped, there was a salad in the mini fridge from a previous guest and no hand towels. I only stayed here because it was close to work but definitely not a luxury experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Justin

Stayed 5 nights in Jun 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The worst customer service I’ve ever experienced. The reception is always crowded I arrived at 3 PM for the check in and they asked me to wait without any explanation. They just said my room is not ready in a rude manner. You should do better in welcoming customers. I do not recommend this hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Gladys, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, very comfortable room
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Exe
Stayed 7 nights in May 2025

8/10 Good

Markel

Liked: Cleanliness, amenities, property conditions & facilities
First time staying but definitely not my last. The hotel was amazing. It had an upscale vibe to it. My room had an amazing view of the Empire State Building. The service I received was top notch.
Stayed 1 night in Jun 2025

8/10 Good

Nathaniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The only thing is, the air conditioning could work a little bit better. Other than that, say it was excellent. A little pricey. But you are in new york, it's going to be
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 4 nights in Jun 2025

6/10 Okay

Corie

Stayed 2 nights in Jun 2025

8/10 Good

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Expensive but handy to everything. Not a lot that you didn't get charged for, and for those no IT savvy, it would have been nice to have written instructions on amenities and what is charged extra. The light switches were very confusing. Overall good room, with good size, bed comfortable, but I don't think it was worth the $ I paid
Stayed 4 nights in Jun 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Kris

Stayed 1 night in Jun 2025

10/10 Excellent

Lathia

Stayed 3 nights in May 2025

8/10 Good

Jorge, Doral

Liked: Cleanliness, amenities, property conditions & facilities
Great service in the lobby. Good rooms confortable and clean. A little small rooms. The elevator system is not very efficient. Good location to walk to different areas.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel and it’s location.
Stayed 4 nights in Jun 2025

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, amenities
Enjoyed our stay at this property. The experience was great.
Stayed 2 nights in Jun 2025