I usually love Courtyard by Marriotts, but this one was just terrible. It was noisy. The staff was self involved, forgetful, blatantly disengaged and inactive. Despite needing a major face-lift (water damage in places), the rooms were ok. The design of the hotel has everyone facing an open floor atrium, where patrons can mingle in the bar + lounge seats, and the voices vibrate up into the rooms. When I arrived, I asked to move rooms since I was on the 2nd floor and could hear everyone entering the building. The staff said because I booked on Hotels.com, they wouldn't be able to move me (despite not being full). At 2:30AM, patrons were extraordinarily loud and woke me up. I had to call down to them along the railing to quieten down. The manager tried to appease me with Marriott points and moving me halfway through my business trip, but I had little time to move myself between meetings. Additionally, I had to ask the staff for body wash 4 times in one day before I finally got it. The day I could move to another room, the Gen Z teenager they hired put me on a 10 minute hold on the phone. When I went downstairs to see her directly, she chose to fraternize with friends instead of helping me. Lastly, they were doing internet upgrades for 2 days, to which after my conference was over at another hotel, I couldn't even work from my own hotel room. Last note, every hotel should have a water fountain to be green. This one didn't. Isn't this against the law? A poor experience overall.