Balcony On Sixth Lodge

3 Feb. 2021 by N T Snow (General Manager)

Hi Niki and Thank you for your feedback. Please tell us immediately if there is anything amiss in your room, we could have changed you to another room or taken steps to make sure your room smells nice. We are sorry to hear that you had a musty smell in your room. Rooms are sprayed with Lavender nice smelling spray after they are cleaned and surfaces wiped down and we also regularly check/clean our drains in the bathroom which sometimes can cause a smell, we also have carpets steam cleaned on a regular basis to keep them fresh and clean, anyway we apologise if your room smelled bad we will make sure this is checked prior to check-in, especially if a room has been empty for a few days. If any guests have difficulty with navigating the staircases please give us a call we have staff available to assist with carrying your suitcases down to your car at check-out or carrying them up when you are checking-in. The reason we do this is because our Historically protected building does not have an elevator, it is original, just the way it was 101 years ago.

15 Dec. 2020 by N T Snow (General Manager)

Dear Guest Firstly Thanks for your comment "I cant fault the room" This is a positive comment about the 3 bedroom Executive Spa Suite with a Spa Bath, 2 single beds, 1 Queen bed and 1 King bed. It has a separate lounge with couches, Huge Flatscreen TV with DVD Player and surround sound system and a separate dining table with 6 chairs for the family to share a nice dinner, a full size kitchen with flat glass top 4 cooker stove, a full size oven and a Large family size refrigerator/Freezer. We are very sorry to hear that you were unable to have the complimentary Continental breakfast, unfortunately this directive is from SA Police that we can no longer serve free continental breakfast as part of our COVID19 Safe Plan. If we dont follow this directive, then as a business, we can be shutdown but more importantly someone could accidentally pass on a virus. With regards to paying extra for the 3 extra guests in the apartment. You made a reservation for 2 people. Two Adults. The reason you paid $90 extra is because you made a reservation for 2 people and you showed up with 5. When you are making a reservation it is very important to be honest and accurate. You don't get on the bus with 5 people and buy 2 bus tickets? Same in a Hotel. If you are a family of 5 people, make a reservation for 5 people, not 2 people. If there is a fire and the lights are off and its dark a member of our staff or even a Fireman may enter the room and drag out 2 people. What will happen to the 3 other people left inside??? because they were not recorded on the reservation? The Safety of our guests is of Paramount importance to us. I use Expedia/WOTIF to list my Hotel as a Supplier. I also use WOTIF to book Hotel rooms as a customer /Guest. When you make a booking there is a drop downlist where you have to select how many people are staying. If you had selected the correct number of guests in your party you could have paid the correct amount and a staff member would not need to charge you $90 more at checkin. Just to explain. the reason a staff member had to come to your room was because your card did not work. a $150 security deposit has to be paid at checkin, this is refunded on the day of checkout. There is NO point in having a card that does not work as a security deposit. If you had consumed a bottle of wine from the minibar, there is no point to charge a creditcard that does not work. So once again, use a card that works, not just with us, but with any Hotel that you are staying at, and then you will not be disturbed by Hotel staff. Thank you for sharing your feedback with us.

11 Jan. 2020 by Nigel (General Manager)

Thank you for your feedback we are glad to hear that you enjoyed your stay with us. When it is above 40 we try to leave the AC on for our guests to keep the rooms nice and cool.

30 Dec. 2019 by Nigel (General Manager)

Thank you for your feedback, we are very happy to hear that you found our facilities clean and that you enjoyed your stay here with us. Have a Happy New Year! and We hope to see you again next Year!!!!!!!

20 Dec. 2019 by Nigel (General Manager)

Thank you for your feedback. If there was anything amiss during your stay please do let us know so we can try to do better for next time!

15 Nov. 2019 by Nigel (General Manager)

Thank you for your feedback, we are very happy to hear that you enjoyed the room and hope to see you back again soon!

17 Sep. 2019 by Nigel (General Manager)

Thank you for your feedback and we are happy to hear that you enjoyed your stay and the double shower which all our ensuite rooms have. Yes some of the floors have creaky floorboards and we have made no effort to change that because we believe that is part of the character of staying in a heritage protected building which is over 100 years old. but as you know our ensuite rooms are redecorated to a more modren style on the inside. We will investigate and repair to make sure that the bathroom lock is working. Thank you for letting us know about that

17 Jul. 2019 by Nigel (General Manager)

Thank you for your feedback. We are happy to hear that you enjoyed your King Delux Suite Room and we look forward to see you again

8 May 2019 by Nigel (General Manager)

Hello and Thank you for your feedback. We are sorry if you found that the walls were thin, all our walls are of standard thickness as according to the building code. Room 9 is one of our more quiet rooms because it is stand-alone and it is not next to any other room. However we are very sorry to hear that you were disturbed by loud noises. Out hotel is 100 years old and as a historic building yes there are some creaky floor boards and we also have some 6 inch solid rock walls which are very old, so some of those noises are the rustic charm of staying in a 100 year old historically protected building. With regards to doors slamming Yes unfortunately some guests so slam their doors instead of closing them quietly we apologise for this and we are taking steps to install slow auto-door closers with padded buffers so that when a door closes by itself it will make less noise, So please be aware we are addressing this issue and we Thank you for bringing it to our attention.

19 Mar. 2019 by Nigel (General Manager)

Thank you for your feedback. It's great to hear that you enjoyed your stay at out recently redecorated Hotel and we sincerely hope to see you again!!!!!