2/10 Terrible
Maria
28 July 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very disappointed at the service provided at the hotel, never thought I would be treated the way I did. Service was good when arrived and check in to my room, the gentleman at the front desk gave good service. The complain comes when the service cleaning staff came to do my room, the service was bed was fixed & new towels were put in the bathroom only, no cleaning was done in the room & bathroom, the floor & carpet had dirt, sand & crumbs, floor was not swept & the carpet was not vacuumed, also no trash bags in the bathroom & room trash can. Very poor customer service, as a rewards member of the hotel you are allowed to do a late check out instead of 11am, had the staff knock on my room door around 10:50am telling me that my check out time is at 11am, asking what time I was checking out, told the staff as a reward member I am allow to check out late, she stated that she will put me down to check out at 12pm. I get a phone call in the room at 11:30 am & is the front desk lady stating that it was pass the check out 11am & needed to leave the room immediately, once again I stated I was a reward member, the lady did not care and told me I needed to leave the room now, my 7 years old and I had to rush and get all our stuff/luggages and leave the room in 5 min. Then as I go to the hotel parking lot to get the car to put our stuff in, I see a paper on the windshield stating the vehicle will be towed away to see the front desk. Never felt so humiliated like I did. Horrible.
Maria
Stayed 3 nights in Jul 2025