Miami Holiday Packages

Clean room, great location, friendly staff

Prior to booking verified with host that the building was not under construction. He confirmed it was not and all amenities were open. Their advertisement wasn’t clear on pool hours, dishes,etc. After booking we needed clarification and found out there is no coffee pot, pool hours only Fri-Sun. because near by buildings were being built. Very disappointing. Upon arrival was unacceptable. All windows were covered and balcony was boarded up. We booked an ocean view with balcony. It was a parking lot on the bay. The pictures show a beautiful picture but that’s not what we walked into. Stove didn’t work, garbage disposal jammed,kitchen faucet handle broke, floors and showers dirty with hair and sticky residue, blinds didn’t work, badly dented lamp shade, fire smoke detector was low battery kept beeping all night which caused extreme stress on us as well as the small pet that we were traveling with that has a heart condition. Between the loud construction noise right outside our windows and the smoke detector beep, this is why I asked if there was construction going on. This stay was not relaxing and misleading and the dishonesty from the host is unacceptable. We were embarrassed when our guests arrived and all in all we feel we were scammed. The communication with the host was poor. Two days were waisted waiting around for maintenance staff to come.After we checked out we contacted the host to discuss. He responded that the management team would be call,never did(wk ago).

Everything