North America Holiday Packages

For the price and location, this was a stellar find. From the moment we checked in, the staff was friendly and helpful. My partner and I stayed here for two nights. We were able to catch our Ubers easily. We walked to nearby restaurants. There's a restaurant directly next door that we ordered breakfast from. The breakfast was great. We ate it in our room, so I can't speak to the diner vibe. We did have an issue with our A/C during our stay, but it was promptly rectified once we notified the staff. Additionally, we asked for a fan, and they provided one! Our visit ended up being a hot one in LA. The parking was tight, but available. We didn't have to park on the street at all. The parking says valet, but it's self-park. We parked in the garage most of our visit, as this had access to the elevator, which took us directly up to our floor. We utilized the small swimming pool during our visit and really enjoyed this. The water was clean and well maintained. I will say that the tile is a bit slippery inside the pool. Be mindful of this as you enter and exit. The hotel is a bit dated, and they could take care to repair a few things. Our bedside lamps were... interesting. The fixtures spun all the way around. However, they operated as needed! The hotel seems like an older one, but they are maintaining it as best they can with an old building. All in all, this was a great stay. Comfortable bed. Clean and well-appointed bathroom. Best shower water pressure of our entire trip.

I expected a true five-star experience, but unfortunately my stay fell well below that standard. The room was consistently too warm at night. It felt as though the air conditioning was intentionally limited and never reached a comfortable sleeping temperature, giving the impression that energy savings were prioritized over guest comfort. The service at both the rooftop and third-floor pools was disappointing. Staff were inattentive and not customer-focused. Our second round of drinks took over an hour to arrive with no communication or follow-up from the server. On another occasion, an employee dropped an entire tray, and a full can of Coke struck me while I was in the pool, staining my cap. While accidents happen, the overall attitude of the staff lacked professionalism and genuine hospitality. It often felt like they were simply doing a job rather than caring about the guest experience. Is this really what is considered a five-star hotel? Based on my experience, the level of service, attention to detail, and accountability fell far short of what guests should expect from a property of this caliber.

Excellent location and comfortable beds. However, no ice or microwave available.

Very helpful staff and good location