Fontainebleau Miami Beach

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Fontainebleau Miami Beach

Exterior
Exterior
Exterior
Tresor Bayview One Bedroom Suite  | Private kitchen
Premium bedding, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service
The current price is AU$784
includes taxes & fees
13 July - 14 July

Explore the area

Map
4441 Collins Avenue, Miami Beach, FL, 33140
  • Fontainebleau
    ‪1 min walk‬
  • Miami Beach Boardwalk
    ‪3 min drive‬
  • Miami Beach Convention Center
    ‪4 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪18 min drive‬

Room options

Tresor One Bedroom Ocean View Suite

7.8 out of 10
Good
(18 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 93 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Oceanfront (Sorrento)

7.8 out of 10
Good
(50 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Oceanfront

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Deluxe Bayview Room, 2 Queen Beds

8.2 out of 10
Very good
(98 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, Accessible, Bay View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

Tresor Bayview One Bedroom Suite

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 93 sq m
  • Bay view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Bayview Balcony Room, 2 Queen Beds

7.6 out of 10
Good
(34 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Ocean View (Sorrento)

7.6 out of 10
Good
(25 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 53 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds

7.2 out of 10
Good
(51 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Sorrento Ocean View One Bedroom Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 104 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Ocean View Room 1 King Bed

8.2 out of 10
Very good
(105 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
  • 29 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Bayview Balcony Room, 1 King Bed

8.0 out of 10
Very good
(29 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 29 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Tresor Ocean View Junior Suite

8.0 out of 10
Very good
(67 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Ocean View Room 2 Queen Beds

8.0 out of 10
Very good
(82 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Bayview Room, 1 King Bed

8.2 out of 10
Very good
(129 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Sorrento Junior Suite Oceanfront 2 Queen Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Double Beds

Sorrento Oceanfront One Bedroom Suite

8.0 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 114 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Balcony, Oceanfront

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

Tresor Bayview Junior Suite

7.6 out of 10
Good
(14 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Fontainebleau Miami Beach. Within steps you'll find Fontainebleau and Miami Beach Beaches within a 15-minute stroll. Highlights at this beachfront hotel include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the hot tub. With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the on-site nightclub, gym and Hot tub. Meeting rooms, conference space, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Continental breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also the convenience of valet parking. .With a stay at this 4.5-property class Mid Beach hotel, you'll be 2.6 km (1.6 mi) from Collins Avenue Shopping Area and 1.9 km (1.2 mi) from Miami Beach Boardwalk.

What's nearby

  • Fontainebleau - 1 min walk - 0.0 km
  • Miami Beach Beaches - 9 min walk - 0.8 km
  • Miami Beach Boardwalk - 3 min drive - 1.8 km
  • Miami Beach Convention Center - 4 min drive - 2.8 km
  • Collins Avenue Shopping Area - 4 min drive - 2.8 km

Getting around

  • Adrienne Arsht Center Metromover Station - 10 min drive
  • Miami Central Brightline Train Station (EKW) - 12 min drive
  • Miami International Airport (MIA) - 25 min drive

Restaurants

  • ‪Liv - ‬2 min walk
  • ‪Soho Beach House - ‬4 min walk
  • ‪Eden Roc Miami Beach - ‬4 min walk
  • ‪Cecconi's Miami - ‬4 min walk
  • ‪Bleau Bar - ‬1 min walk

About this property

Fontainebleau Miami Beach

Luxury hotel on the beach, with 3 outdoor pools
Fontainebleau Miami Beach offers its guests a full-service spa, 3 outdoor swimming pools, Access to hot tub, and a sauna. There are 9 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre, meeting rooms, and limo/town car service. A children's pool, a nightclub, and a fitness centre are also featured at the luxury Fontainebleau Miami Beach. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Miami Beach hotel.

  • 1504 guestrooms or units
  • 37 levels
  • 4 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Conference rooms
  • Nightclub
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Fontainebleau Miami Beach offers 1504 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 20-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Miami Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 100 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 57.15 per person
  • 2 poolside bars
  • 8 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Hot tub
  • Motor boating
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa treatment rooms
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 37 floors
  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with premium cable/satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 60.42 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Newspaper
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 57.15 per person
  • Valet parking fee: USD 100 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 7 AM to 7 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fontainebleau
Fontainebleau Hotel
Fontainebleau Hotel Miami Beach
Fontainebleau Miami Beach
Miami Beach Fontainebleau
Fontainebleau Miami Beach Hotel Miami Beach
Fontainebleau Resort Miami Beach
Fontainebleau Miami Beach Hotel
Fontainebleau Miami Miami
Fontainebleau Miami Beach Hotel
Fontainebleau Miami Beach Miami Beach
Fontainebleau Miami Beach Hotel Miami Beach

Frequently asked questions

What is the cancellation policy at Fontainebleau Miami Beach?

Fontainebleau Miami Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fontainebleau Miami Beach?

As of 3 July 2025, prices found for a 1-night stay for 2 adults at Fontainebleau Miami Beach on 12 July 2025 start from AU$1,280.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fontainebleau Miami Beach?

Yep, Fontainebleau Miami Beach has valet parking for USD 100 per day.

Are there any beaches close to Fontainebleau Miami Beach?

Yep, Fontainebleau Miami Beach is on Miami Beach Beaches, which hotel guests give top marks. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Fontainebleau Miami Beach?

Yep, there is an onsite spa at Fontainebleau Miami Beach. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Fontainebleau Miami Beach have a pool?

Yep, and guests love it! Fontainebleau Miami Beach has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7 AM to 7 PM.

What luxury perks are available at Fontainebleau Miami Beach?

Fontainebleau Miami Beach features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Fontainebleau Miami Beach a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Fontainebleau Miami Beach.

Is Fontainebleau Miami Beach family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Fontainebleau Miami Beach is a hit with families.

Does Fontainebleau Miami Beach serve breakfast?

You bet, continental breakfast is available weekdays from 7:00 AM to 11:00 AM and weekends between 7:00 AM and noon.

Is there a free airport shuttle available at Fontainebleau Miami Beach?

No, Fontainebleau Miami Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Fontainebleau Miami Beach?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at Fontainebleau Miami Beach's 9 restaurants.

What time are check-in & check-out at Fontainebleau Miami Beach?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Fontainebleau Miami Beach Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 3573 out of 6455 reviews
Rating 8 - Good. 974 out of 6455 reviews
Rating 6 - Okay. 722 out of 6455 reviews
Rating 4 - Poor. 496 out of 6455 reviews
Rating 2 - Terrible. 690 out of 6455 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..💕🎆
Stayed 3 nights in Mar 2025

10/10 Excellent

Joe

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite.
Stayed 3 nights in Feb 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a great time at this property. I try to make my way at least once a year. Shelley, at the lobby bar is my fav! Always friendly and makes the best martinis! 🍸 the hotel could use some late night dining options and the rooms could use a bit of renovating
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

David

Stayed 1 night in Mar 2025

6/10 Okay

Jake

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful setting, many amenities, valet parking was expensive and very slow service.
Stayed 2 nights in Mar 2025

10/10 Excellent

Deanna

Stayed 3 nights in Mar 2025

4/10 Poor

Benjamin

Stayed 5 nights in Mar 2025

10/10 Excellent

Peter Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is overall good but none of the elevators were working and the room I stayed in was very noisy
Stayed 2 nights in Mar 2025

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great time. Great place
Stayed 6 nights in Mar 2025

8/10 Good

Paulina, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Kenneth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had 3 people in the room and they only left us 2 cups for coffee. Then i tip the cleaner and asked for extra cups and she left cups but no sugar or creamers.
Stayed 3 nights in Mar 2025

8/10 Good

Derek

Stayed 3 nights in Mar 2025

6/10 Okay

Joycelene

Liked: Amenities
Disliked: Staff & service
I booked a room with balcony, when i got there at check in i was told that the room i booked did not come with a balcony, thats why i had to upgrade which cost $150 per night more which i think is a rip off.
Stayed 3 nights in Mar 2025

2/10 Terrible

Lisa, Smithtown

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Internet was down during check in. After waiting over an hour I was offered the opportunity to walk to a diff tower with all of my luggage. Eventually I did this in order to just check in and get to my room. Upgrade wasn’t honored, was physically painful, and I spent the entire night in bed after. long shower. Staff was not even apologetic. Will not be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top 3 best hotel/resort experiences EVER. By far me and my daughter’s favorite vacation each year and we plan on returning at least once a year but would love to visit as much as possible. Not one thing I can complain about or nitpick. Hands down FANTASTIC all around.
Stayed 4 nights in Mar 2025

8/10 Good

Michael, Los Angeles

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Bryan

Travelled with partner
Disliked: Property conditions & facilities
Dated 4 star hotel with 5 star F&B prices. Two of four Elevators down in Tresor the entire time. Had to use service elevator multiple times.
Stayed 3 nights in Mar 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Out of 4 elevators in one tower only 1 worked. Then if you asked front desk for anything it took over an hour. Not happy with our stay what so over
Stayed 4 nights in Mar 2025

4/10 Poor

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My negative review is mainly because most of the elevators were out of order during our stay, and others (both guests and employees) told us this had been going on for most of the past year. People would at times wait a half-hour for an elevator. This is simply unacceptable for any hotel, and certainly for any that charges what this one does. In other respects, this is a great property, but no way I can recommend it when they have such a cavalier attitude about fixing basic infrastructure.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lydia

Stayed 2 nights in Mar 2025

2/10 Terrible

Virginia

Travelled with group
Disliked: Cleanliness, staff & service
I am writing to express my deep disappointment with my recent stay at Fountain Bleu. We had high expectations based on your hotels reputation. Unfortunately, my experience fell far short of what I had anticipated. From the moment I arrived, I encountered multiple issues that negatively impacted my stay. For the money we spent on the room not having hot water to shower is a huge inconvenience. We had asked for robes in the room and despite my efforts to address these concerns with your team with many requests, we did not receive the robes for 2 days. We understand the hot water issue can happen and sometimes be out of your control but the way your staff handled both situations did not make us feel valued as guests. What makes this experience particularly frustrating is that I had planned this trip as a chance to relax and enjoy my time away. Instead, I found myself dealing with unnecessary stress and disappointment. I expected a high level of service and hospitality, but unfortunately, that was not the case. I would appreciate it if you could address these concerns and let me know how you plan to improve these issues for future guests. I hope that my feedback will be taken seriously, as no guest should have to deal with the level of inconvenience I experienced.
Stayed 3 nights in Mar 2025