Fontainebleau Miami Beach

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Fontainebleau Miami Beach

Exterior
Poolside bar
Exterior
Exterior
Premium bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
4441 Collins Avenue, Miami Beach, FL, 33140
  • Place, Fontainebleau
    ‪1 min walk‬
  • Place, Miami Beach Beaches
    ‪1 min walk‬
  • Place, Indian Beach Park
    ‪5 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪19 min drive‬

Room options

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Bayview Balcony Room, 1 King Bed

8.2 out of 10
Very good
(34 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Bay view

Ocean View Room 1 King Bed

8.2 out of 10
Very good
(124 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Partial ocean view

Deluxe Bayview Room, 1 King Bed

8.2 out of 10
Very good
(140 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Bay view

Tresor One Bedroom Ocean View Suite

7.8 out of 10
Good
(18 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 93 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Partial ocean view

Tresor Ocean View Junior Suite

8.0 out of 10
Very good
(70 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Partial ocean view

Tresor Bayview Junior Suite

7.6 out of 10
Good
(14 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Bay view

Sorrento Oceanfront One Bedroom Suite

7.4 out of 10
Good
(13 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 114 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Sorrento Ocean View One Bedroom Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 104 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Partial ocean view

Junior Suite, 1 King Bed, Ocean View (Sorrento)

7.8 out of 10
Good
(30 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 4
  • 1 King Bed
  • Partial ocean view

Deluxe Bayview Balcony Room, 2 Queen Beds

7.8 out of 10
Good
(40 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Bayview Room, 2 Queen Beds

8.2 out of 10
Very good
(109 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Bay view

Ocean View Room 2 Queen Beds

8.0 out of 10
Very good
(97 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Partial ocean view

Standard Room, 2 Queen Beds

7.4 out of 10
Good
(65 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Tresor Bayview One Bedroom Suite

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 93 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Bay view

Junior Suite, 1 King Bed, Oceanfront (Sorrento)

8.0 out of 10
Very good
(56 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

Sorrento Junior Suite Oceanfront 2 Queen Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 5
  • 2 Double Beds
  • Partial ocean view

Deluxe Room, Accessible, Bay View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Balcony, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 3
  • 1 King Bed

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About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Fontainebleau Miami Beach. Within steps you'll find Fontainebleau and Miami Beach Beaches within a 15-minute stroll. Highlights at this beachfront hotel include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the hot tub. With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the on-site nightclub, gym and Hot tub. Meeting rooms, conference space, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Continental breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also the convenience of valet parking. .With a stay at this 4.5-property class Mid Beach hotel, you'll be 1.9 km (1.2 mi) from Miami Beach Boardwalk and 2.6 km (1.6 mi) from Collins Avenue Shopping Area.

What's nearby

  • Fontainebleau - 1 min walk - 0.0 km
  • Miami Beach Beaches - 1 min walk - 0.0 km
  • Indian Beach Park - 5 min walk - 0.4 km
  • 41st Street - 9 min walk - 0.8 km
  • Miami Beach Boardwalk - 3 min drive - 1.8 km

Getting around

  • Adrienne Arsht Center Metromover Station - 10 min drive
  • Hialeah Market Station - 13 min drive
  • Miami International Airport (MIA) - 25 min drive

Restaurants

  • Soho Beach House
  • Cafe Inez
  • Cecconi's Miami
  • Beaches Bar & Grill
  • PIOLA MIAMI BEACH

About this property

Fontainebleau Miami Beach

Luxury hotel on the beach, with 3 outdoor pools
Fontainebleau Miami Beach offers its guests a full-service spa, 3 outdoor swimming pools, Access to hot tub, and a sauna. There are 9 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre, meeting rooms, and limo/town car service. A children's pool, a nightclub, and a fitness centre are also featured at the luxury Fontainebleau Miami Beach. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Miami Beach hotel.

  • 1504 guestrooms or units
  • 37 levels
  • 4 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Conference rooms
  • Nightclub
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Fontainebleau Miami Beach offers 1504 accommodations with minibars and a safe. Beds feature premium bedding. 20-inch flat-screen televisions come with premium satellite channels and pay-per-view films.

Bathrooms include complimentary toiletries and hairdryers. This Miami Beach hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 100 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 60.96 for adults and USD 31.75 for children
  • 2 poolside bars
  • 8 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Hot tub
  • Motor boating
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa treatment rooms
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 37 floors
  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with premium cable/satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 60.42 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Newspaper
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 60.96 for adults and from USD 31.75 for children
  • Valet parking fee: USD 100 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 6:30 AM to 7 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fontainebleau
Fontainebleau Hotel
Fontainebleau Hotel Miami Beach
Fontainebleau Miami Beach
Miami Beach Fontainebleau
Fontainebleau Miami Beach Hotel Miami Beach
Fontainebleau Resort Miami Beach
Fontainebleau Miami Beach Hotel
Fontainebleau Miami Miami
Fontainebleau Miami Beach Hotel
Fontainebleau Miami Beach Miami Beach
Fontainebleau Miami Beach Hotel Miami Beach

Frequently asked questions

What is the cancellation policy at Fontainebleau Miami Beach?

Fontainebleau Miami Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Fontainebleau Miami Beach?

Yep, Fontainebleau Miami Beach has valet parking for USD 100 per day.

Are there any beaches close to Fontainebleau Miami Beach?

Yep, Fontainebleau Miami Beach is on Miami Beach Beaches, which hotel guests give top marks. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Fontainebleau Miami Beach?

Yep, there is an onsite spa at Fontainebleau Miami Beach. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Fontainebleau Miami Beach have a pool?

Yep, and guests love it! Fontainebleau Miami Beach has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 6:30 AM to 7 PM.

What luxury perks are available at Fontainebleau Miami Beach?

Fontainebleau Miami Beach features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Fontainebleau Miami Beach a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Fontainebleau Miami Beach.

Is Fontainebleau Miami Beach family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Fontainebleau Miami Beach is a hit with families.

Does Fontainebleau Miami Beach serve breakfast?

You bet, continental breakfast is available weekdays from 7:00 AM to 11:00 AM and weekends between 7:00 AM and noon.

Is there a free airport shuttle available at Fontainebleau Miami Beach?

No, Fontainebleau Miami Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Fontainebleau Miami Beach?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at Fontainebleau Miami Beach's 9 restaurants.

What time are check-in & check-out at Fontainebleau Miami Beach?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Fontainebleau Miami Beach Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4557 out of 7680 reviews
Rating 8 - Good. 1156 out of 7680 reviews
Rating 6 - Okay. 826 out of 7680 reviews
Rating 4 - Poor. 519 out of 7680 reviews
Rating 2 - Terrible. 622 out of 7680 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Katiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed the night before my cruise
Stayed 1 night in Aug 2025

8/10 Good

Wendy A. Palencia, Chesterfield

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Nimesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing I would recommend this hotel
Stayed 3 nights in Oct 2025

4/10 Poor

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed at Hotel Fontainebleau for 2 days and it was not a good experience. The room was clean, but the air conditioner didn’t cold properly. Also at the check in, I had to pay $400 more, anfter paying the reservation, I expected much better for the price
Stayed 2 nights in Oct 2025

10/10 Excellent

Mauricio

Stayed 2 nights in Oct 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Lateisha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I stayed at in Miami.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Stayed 1 night in Oct 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous time, thank you for having me 😊
Stayed 3 nights in Sep 2025

6/10 Okay

Rand

It was okay
Stayed 4 nights in Aug 2025

10/10 Excellent

Liana

Liked: Cleanliness
Stayed 5 nights in Oct 2025

2/10 Terrible

Caridad

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked into a suite on 9/1/25 and immediately called house keeping as the tub was not clean. As I awaited housekeeping's arrival I decided to go for a walk in the lobby. After about 25 mins I walked over to the front desk to inquire if housekeeping had already went into my room. The desk attendant advised me they had not come to my room as of yet. The gentleman that checked me less than 1 hour ago heard what was going on and advised the other attendant to simply move my room as there was a vacancy on the same floor. I appreciated the gesture and took the key to the new room and proceeded to go get my belongings as I just wanted to be able to get into the room and relax and take a long bath. I removed my stuff from my original room and walked down a few doors to my new room. As soon as I got into the new room I realized I left my phone charger in the other room and called guest services to see if someone could go and retrieve it, the gentleman I spoke to advised me they would send someone right away. Little did I know that right away meant 3 hours, and 2 more calls later. I ended up going downstairs and having to speak to someone at the front desk and explained the situation. That was part of day 1. On day 2 I realized that the ceiling was peeling in the bathroom. I spoke to the manager and she did make a room adjustment to my bill and offered for me to come back. I have emailed her twice, sent a text message and left her a message on the direct number she provided to me.
Shower ceiling
Stayed 2 nights in Sep 2025

2/10 Terrible

Aveonna

Stayed 2 nights in Oct 2025

10/10 Excellent

Benjamin

Stayed 3 nights in Sep 2025

10/10 Excellent

spring

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Grant

Stayed 2 nights in Oct 2025

8/10 Good

Alexi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stunning oceanfront view with balcony and amazing beach access. Nice enough room but the Chateau building is clearly older and the shower water was luke warm at best. All very clean though. The property is otherwise beautiful inside and out with very helpful and friendly staff. Food and drink on property is extremely expensive. I spent more on that than I did the room nights and that was for one adult and a child with no alcohol at all.
Stayed 4 nights in Oct 2025

8/10 Good

Cheyane, Kenosha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Natalie

Travelled with group
Disliked: Staff & service
We paid for an ocean view and had no view whatsoever. It wasn't even partial view. We complained and only got back $100.
Stayed 3 nights in Oct 2025

8/10 Good

Mercedes

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly and clean rooms. The rooms could use some updating. The only complaints I really had was that the fridge in the room did not get cold enough to keep anything good and there is no self parking, only valet.
Stayed 6 nights in Oct 2025

8/10 Good

William, Ridley Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel. Direct access to the beach (you open the gate and walk across the walking/bike path). The dining options are good, but very expensive (I know I’m at a very popular beach resort town). The hotel has a party vibe to it so if you like that then this is the place for you. The Sinatra tribute heading to the departure lot is very cool.
Stayed 3 nights in Oct 2025

10/10 Excellent

Favier

Stayed 1 night in Oct 2025

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great, except that everything is very expensive: restaurants, snacks, room service, drinks, etc.
Stayed 4 nights in Oct 2025

6/10 Okay

Gabriel

Stayed 2 nights in Oct 2025