Kimpton EPIC Hotel by IHG

5.0 star property
Riverfront hotel with 2 restaurants and 2 outdoor pools

Photo gallery for Kimpton EPIC Hotel by IHG

2 outdoor pools, open 8:00 AM to 7:00 PM, pool cabanas (surcharge)
Suite, 1 King Bed (Penthouse)
View from room
Reception
Suite, 1 King Bed (High Floor)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
The current price is AU$361
includes taxes & fees
22 June - 23 June

Explore the area

Map
270 Biscayne Blvd Way, Miami, FL, 33131
  • Bayfront Park
    ‪3 min walk‬
  • Brickell City Centre
    ‪7 min walk‬
  • Bayside Marketplace
    ‪12 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪11 min drive‬

Room options

Suite, 1 King Bed (High Floor)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (High Floor)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 88 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, View (Water View High Floor)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Water view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, City View (High Floor)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, City View (High Floor)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, View (Water Views)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Water view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, View (Water View)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 88 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, View (Water View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Roll-in Shower (Mobility)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room (Essential)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Suite, 1 King Bed (Penthouse)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 102 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible Bathtub (Mobility)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible Bathtub (Mobility)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Roll-in Shower (Mobility)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower (Mobility)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, View (Water View High Floor)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Miami

A luxury stay in the heart of Miami awaits you at Kimpton EPIC Hotel by IHG. Within steps you'll find Downtown Miami Shopping District and Bayfront Park within a short 5-minute stroll. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body scrubs and facials along with access to the sauna. The restaurant, Area 31, serves seafood and is open for breakfast, brunch, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the marina, 24-hour gym, sauna and pool cabanas. Business amenities include 13 meeting rooms, a 24-hour business centre, and conference space. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and free use of bicycles. Full breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Within a 15-minute walk of this 5-property class Downtown Miami hotel, attractions include Brickell City Centre and Bayside Marketplace.

What's nearby

  • Bayfront Park - 3 min walk - 0.3 km
  • Downtown Miami Shopping District - 3 min walk - 0.3 km
  • Brickell City Centre - 7 min walk - 0.7 km
  • Bayside Marketplace - 12 min walk - 1.1 km
  • Kaseya Center - 18 min walk - 1.6 km

Getting around

  • Bayfront Park Metromover Station - 5 min walk
  • Hialeah Market Station - 10 min drive
  • Miami International Airport (MIA) - 23 min drive

Restaurants

  • ‪W Miami - ‬4 min walk
  • ‪Epic Lobby - ‬1 min walk
  • ‪La Granja - ‬4 min walk
  • ‪Zuma Miami - ‬1 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Kimpton EPIC Hotel by IHG

Riverfront hotel with 2 restaurants and 2 outdoor pools
As a guest of Kimpton EPIC Hotel by IHG, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 13 meeting rooms. A 24-hour fitness centre, a sauna, and a rooftop terrace are also featured at the luxury Kimpton EPIC Hotel by IHG. For a fee, parking is available.

This 5-star Miami hotel is smoke free.

  • 411 guestrooms or units
  • 30 levels
  • 2 dining venues
  • 3 bars or lounges
  • 2323 sq. m of conference space
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Kimpton EPIC Hotel by IHG offers 411 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels and pay-per-view films.

Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna. The spa is open daily.

Languages

English, French, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered valet parking on site (USD 52 per night; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 1:00 PM on weekends; USD 15 to 30 per person
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Area 31
  • Zuma

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Free cot
  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • Conference space

Outdoors

  • Marina
  • On a river
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 30 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 45.20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 30 per person
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

EPIC Hotel
EPIC Hotel Miami
EPIC Miami

Frequently asked questions

What is the cancellation policy at Kimpton EPIC Hotel by IHG?

Kimpton EPIC Hotel by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton EPIC Hotel by IHG?

As of 16 June 2025, prices found for a 1-night stay for 2 adults at Kimpton EPIC Hotel by IHG on 22 June 2025 start from AU$291.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton EPIC Hotel by IHG?

Yep, Kimpton EPIC Hotel by IHG has covered valet parking with in/out privileges for USD 52 per night.

Are there any beaches close to Kimpton EPIC Hotel by IHG?

The closest beach to Kimpton EPIC Hotel by IHG is Miami Beach Beaches (6.8 km).

Is there a spa on site at Kimpton EPIC Hotel by IHG?

Yep, there is an onsite spa at Kimpton EPIC Hotel by IHG. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as prenatal massages.

Does Kimpton EPIC Hotel by IHG have a pool?

Yep, and guests love it! Kimpton EPIC Hotel by IHG has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

What luxury perks are available at Kimpton EPIC Hotel by IHG?

Kimpton EPIC Hotel by IHG features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Kimpton EPIC Hotel by IHG a romantic place to stay?

Al fresco dining and a bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Kimpton EPIC Hotel by IHG.

Is Kimpton EPIC Hotel by IHG family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Kimpton EPIC Hotel by IHG is a hit with families.

Are there hot tubs in the rooms at Kimpton EPIC Hotel by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does Kimpton EPIC Hotel by IHG serve breakfast?

You bet, full breakfast is served weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and 1:00 PM.

Is there a free airport shuttle available at Kimpton EPIC Hotel by IHG?

No, Kimpton EPIC Hotel by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton EPIC Hotel by IHG?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kimpton EPIC Hotel by IHG?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Kimpton EPIC Hotel by IHG?

Furry friends are welcome at Kimpton EPIC Hotel by IHG, with food and water bowls on offer.

Kimpton EPIC Hotel by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1245 out of 1852 reviews
Rating 8 - Good. 302 out of 1852 reviews
Rating 6 - Okay. 143 out of 1852 reviews
Rating 4 - Poor. 75 out of 1852 reviews
Rating 2 - Terrible. 87 out of 1852 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Samaher

Stayed 4 nights in Feb 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

paulina e

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
So the room was fine, OLD, and noisy. Kitcchen was close at 11 pm and room service is extremely pricey and BAD. Room is nice but old, the ceiling was broken, although I have to admit the front desk manager really helped out an discounted the room service due to a serious of incidents we suffered upon arrival.
Stayed 2 nights in Jan 2025

6/10 Okay

Marie

Travelled with family
Disliked: Property conditions & facilities

Disappointing

Friendly door and reception staff but room smelt terribly of disinfectant, light in the toilet was broken and we were unable to get hold of anyone to report it over the phone. Television was also very temperamental with even the news channels not working. Charged over $300 for a two course meal with three alcoholic drinks between us, the fish main was overcooked and the salad main was average. Only stayed for one night but won’t be staying again.
Stayed 1 night in Mar 2025

10/10 Excellent

Jacob, Maple grove

Stayed 1 night in Mar 2025

10/10 Excellent

gonzalo, Miami

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Pete

Stayed 2 nights in Mar 2025

10/10 Excellent

Noel

Stayed 1 night in Mar 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, in the best location in Brickell/Downtown Miami. Love the ability to walk to all best areas around the hotel including amazing restaurants and great shopping areas.
Stayed 1 night in Jan 2025

10/10 Excellent

Morgan

Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved 😍
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jaspal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Katherine

Liked: Staff & service, amenities
I stayed here for 3 nights and let me tell you, there’s no way they can claim they are a 5 star property. I gave them a chance but I will be switching right back to luxury marriot brands. My initial reaction was positive. The employees are kind and the lobby was beautiful. It smelled amazing. The location was very convenient in the downtown area - right by the water and next to many restaurants. Let’s get to the room. The positives would include the nice sized balcony. The first room I was in unfortunately wasn’t water view - unless by water they mean the pool. The room had a decent sized closet as well. Negatives - the pillows were so flat and uncomfortable and I was tossing and turning all nights. There was no body wash, only bar soap. It’s 2025 and this is supposedly a luxury hotel… they need to upgrade the bedding and body care. I had some bigger issues my second night. There was this terrible sewage smell coming from my bathroom. It was so bad I had to request to move. Once I moved I finally had a view of the water - but the room had major issues. It was not cleaned properly - there was an eyelash in the shower! The shower leaked everywhere as well. My water and cable went out when I was trying to watch a movie. The water eventually came back on but the cable never did. They sent up an engineer who told me they could not fix it. I was not happy about this. Upon checkout I voiced my disappointment and they offered nothing to me. THIS HOTEL IS NOT IT.

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 2 nights in Feb 2025

10/10 Excellent

Dalisa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
paking is hard
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Moyses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2025

10/10 Excellent

Erik, Fountain Inn

Stayed 1 night in Feb 2025

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Eyal, Haifa

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is very nice in the lobby and rlevator areas. The people in the reception are OK, Thy dont try to assist, just doing their job The bathtoom amenities are terrible. No shampoo ot bath gel. Cleaning is fone if you ask forv it. They dont vlwar, they just arrange the room and put new towels
Stayed 2 nights in Mar 2025

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views, great pool, rooms are beautiful
Stayed 1 night in Mar 2025

10/10 Excellent

Katarina

Stayed 2 nights in Feb 2025