4/10 Poor
David
Travelled with partner
14 Sept 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
If you want to stay at a place that looks nice but nothing functions then this is the property for you. Want to take a bath or shower? Too bad, their water settings are cold and colder. The Miami rain is warmer. Need to sh!t and don't want the entire place to smell? That's also your bad for choosing this place as the bathroom vent fans don't work. I spent less than 15 minutes in the lobby and 2x people come to ask for ice because their ice makers don't work. Ours didn't either, but we didn't need it. They have free rides to the clubhouse as it's a long walk, standard response is 5 minutes. 15 minutes later we started walking. When we arrived at the clubhouse the driver was talking with the front desk clerk. 2 hours after you check in and are sleeping off the prior night someone calls you to ask how your room is. You know, before you do anything. It's like a server asking how your meal was after serving just the appitizer. As this was our last night in Miami and paid extra for this room it was a the worst possible decision. A tent with the homeless would've been more satisfying. Why this property has such good reviews on here is beyond me. Perhaps people like walking a half mile for a $50 burger and fries in Miami?
David
Stayed 1 night in Sep 2025