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DoubleTree by Hilton Grand Hotel Biscayne Bay

4.0 star property
Hotel with 7 restaurants, near Kaseya Center

Photo gallery for DoubleTree by Hilton Grand Hotel Biscayne Bay

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Manicures and pedicures, massages
Point of interest

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
The current price is AU$299
includes taxes & fees
7 July - 8 July

Explore the area

Map
1717 N Bayshore Dr, Miami, FL, 33132
  • Kaseya Center
    ‪15 min walk‬
  • Bayside Marketplace
    ‪20 min walk‬
  • Port of Miami
    ‪3 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bay View (Mobility)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 3 Bedrooms

Condo, 3 Bedrooms

Condo, 3 Bedrooms

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Clothes dryer
  • 195 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Double Beds, Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Garden View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
Hairdryer
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bay View (Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Hearing)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Mobility)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Park View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Park View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Condo, 1 Bedroom, Kitchen

Condo, 1 Bedroom, Kitchen | Living area

Condo, 1 Bedroom, Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 74 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms

Condo, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
  • 149 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 60 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms (Condo)

Penthouse, 4 Bedrooms (Condo) | View from room

Penthouse, 4 Bedrooms (Condo)

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Clothes dryer
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 2 Double Beds, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Bay View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms

Condo, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
  • 149 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Grand Suite, 1 King Bed, Bay View

Grand Suite, 1 King Bed, Bay View

Grand Suite, 1 King Bed, Bay View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
  • 93 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
  • 74 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

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About the area

Miami

DoubleTree by Hilton Grand Hotel Biscayne Bay puts you in the centre of Miami, 1.4 km (0.9 mi) from Kaseya Center and 2.8 km (1.7 mi) from James L. Knight Center. Highlights at this hotel include 7 restaurants, 2 coffee shops/cafes and a full-service spa. .A day of pampering can include massages and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, marina, gym and sauna. 8500 square feet (790 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning full breakfast is served between 7 AM and 11 AM. There's also valet parking, along with the convenience of a cruise terminal shuttle. .Sights within a 10-minute drive of this Downtown Miami hotel include Port of Miami and Vizcaya Museum and Gardens.

What's nearby

  • Kaseya Center - 15 min walk - 1.3 km
  • Bayside Marketplace - 20 min walk - 1.7 km
  • Jungle Island - 2 min drive - 2.0 km
  • Port of Miami - 3 min drive - 2.1 km
  • James L. Knight Center - 3 min drive - 3.1 km

Getting around

  • Adrienne Arsht Center Metromover Station - 4 min walk
  • Hialeah Market Station - 9 min drive
  • Miami International Airport (MIA) - 21 min drive

Restaurants

  • ‪Primo's Italian Restaurant & Lounge - ‬2 min walk
  • ‪Checkers - ‬6 min walk
  • ‪New York Pizza & Restaurant - ‬7 min walk
  • ‪The Daily Creative Food Co. - ‬8 min walk
  • ‪iBurger - ‬6 min walk

About this property

DoubleTree by Hilton Grand Hotel Biscayne Bay

Hotel with 7 restaurants, near Kaseya Center
DoubleTree by Hilton Grand Hotel Biscayne Bay offers its guests a full-service spa, a marina, and an outdoor pool. There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 8500 square feet (790 square metres) and includes conference space. A fitness centre, a sauna, and a terrace are also featured at the business-friendly DoubleTree by Hilton Grand Hotel Biscayne Bay. For a fee, parking is available.

This Miami hotel is smoke free.

  • 1 building
  • 219 guestrooms or units
  • 4 levels
  • 7 dining venues
  • 2 coffee shops
  • Conference rooms
  • 8500 sq ft of conference space
  • 790 sq. m of conference space
  • Built in 1985
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
DoubleTree by Hilton Grand Hotel Biscayne Bay offers 219 accommodations with laptop-compatible safes and coffee/tea makers. Plasma televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and manicures and pedicures. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per stay); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Cruise terminal shuttle (surcharge)
  • Secured, covered valet parking on site (USD 30 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 15 to 25 per person
  • 2 coffee shops/cafes
  • 7 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8,500 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • Terrace

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per stay (rates may vary)
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Biscayne Bay DoubleTree
DoubleTree Biscayne Bay
DoubleTree Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay Miami
DoubleTree Hilton Grand Hotel Biscayne Bay
DoubleTree Hilton Grand Hotel Biscayne Bay Miami
Hilton Biscayne Bay
Hilton DoubleTree Biscayne Bay
Hotel DoubleTree Grand Biscayne Bay
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay
Doubletree By Hilton Biscayne
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel
DoubleTree by Hilton Grand Hotel Biscayne Bay Miami
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel Miami

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Grand Hotel Biscayne Bay?

DoubleTree by Hilton Grand Hotel Biscayne Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Grand Hotel Biscayne Bay?

As of 13 June 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Grand Hotel Biscayne Bay on 7 July 2025 start from AU$298.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Yep, DoubleTree by Hilton Grand Hotel Biscayne Bay has secured covered valet parking with in/out privileges for USD 30 per day.

Are there any beaches close to DoubleTree by Hilton Grand Hotel Biscayne Bay?

The closest beach to DoubleTree by Hilton Grand Hotel Biscayne Bay is Miami Beach Beaches (6 km).

Is there a spa on site at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Yep, there is an onsite spa at DoubleTree by Hilton Grand Hotel Biscayne Bay. You'll enjoy services like massages.

Does DoubleTree by Hilton Grand Hotel Biscayne Bay have a pool?

DoubleTree by Hilton Grand Hotel Biscayne Bay has an outdoor pool.

What luxury perks are available at DoubleTree by Hilton Grand Hotel Biscayne Bay?

DoubleTree by Hilton Grand Hotel Biscayne Bay features a full-service spa, an outdoor pool and 7 restaurants.

Is DoubleTree by Hilton Grand Hotel Biscayne Bay family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Grand Hotel Biscayne Bay is a hit with families.

Does DoubleTree by Hilton Grand Hotel Biscayne Bay serve breakfast?

Yep, full breakfast is offered daily between 7 AM and 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Grand Hotel Biscayne Bay?

No, DoubleTree by Hilton Grand Hotel Biscayne Bay does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree by Hilton Grand Hotel Biscayne Bay?

No, only service animals are allowed.

DoubleTree by Hilton Grand Hotel Biscayne Bay Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 470 out of 1001 reviews
Rating 8 - Good. 204 out of 1001 reviews
Rating 6 - Okay. 147 out of 1001 reviews
Rating 4 - Poor. 80 out of 1001 reviews
Rating 2 - Terrible. 100 out of 1001 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ceann

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Brieana

Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Mar 2025

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were at the hotel for a family wedding. The food and catering were very nice.
Stayed 2 nights in Feb 2025

2/10 Terrible

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff is rude, I need it a new room because of the noise of construction inside the hotel and they told me “we only have one if you don’t like it you can check out and look for another hotel”
Stayed 2 nights in Mar 2025

6/10 Okay

Michelle correia

Stayed 4 nights in Feb 2025

8/10 Good

Rickai

Stayed 3 nights in Nov 2024

4/10 Poor

Troy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Clog sink in bathroom
Stayed 1 night in Mar 2025

10/10 Excellent

ronnie

Stayed 1 night in Feb 2025

6/10 Okay

JOSEPH Carl

Liked: Staff & service
It was okay rooms outdated you could here the toilet upstairs run a lot the view was pretty I probably wouldn’t stay here again workers and staff were nice
Stayed 4 nights in Feb 2025

6/10 Okay

Kirk

Liked: Staff & service
Disliked: Property conditions & facilities
Need updating and repairs. Shower handle came off while trying to turn on shower.
Stayed 2 nights in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Hotel is in need of a refurbishment.. lots of wear and tear in room.
Stayed 1 night in Feb 2025

10/10 Excellent

Craig

Stayed 2 nights in Feb 2025

10/10 Excellent

SheriAnne

Stayed 1 night in Feb 2025

2/10 Terrible

Joanna

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shopping on eateries around the facility... The hotel is very dated the facility didn't match the cost... Very dated furniture.. lighting in the bathroom.. towels worth two and a half star at best.. I had to make three calls to the service desk about pubic hairs that were on my toilet They sent a cleaning lady on the third call ..unacceptable for the price in boasting of five stars... I had to approach the service desk once again this time it was about the room being stuffy The air conditioning was not working... There was a bidet in the bathroom that only showered out cold water who can use this.... Maybe if it was half of the $380 per night some of those things would have been expected/accepted
Stayed 1 night in Feb 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
The bay area and park accessibility
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here! While you are in a large city hotel, there is a lovely walkable park on the bay right outside the hotel. There are also some excellent restaurants and a Publix within walking distance. The hotel adjoins a residential building and shares a mall with a Starbuck's and other retail which is also convenient. Valet parking consistently got our car to us in minutes. The pool is nice and was never that crowded.
Stayed 2 nights in Feb 2025

6/10 Okay

Robin s

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Don’t count on shuttle

They advertised free shuttle to the cruise pier but as it turns out, not on Tuesday or Wednesday so despite paying a lot for the rooms, we had to also pay for 2 Ubers. They did however have fabulous pillows
Stayed 1 night in Jan 2025

8/10 Good

Kevin

Travelled with family
Liked: Staff & service

Classic Miami Fit and Finish

The amenities are fantastic, the pool and hot tub area are nearly perfect, and the adjoining shops and restaurants are also enjoyable, especially Casablanca. Unfortunately on the second night we lost power, hot water, and the generator shook our room badly starting at 3am. To our relief, the hotel staff, particularly Robert Ramos, made sure this was well compensated. We will always stay with this establishment when we are in the area. No harm, no foul.
Stayed 2 nights in Jan 2025

4/10 Poor

Daniel

Travelled with family
Disliked: Staff & service
I should have read the reviews about this place before I booked. I have never had a problem with a Hilton property ever. You will not be able to checkin before 4. The front desk straight up lied to my face that my room was being cleaned (or housekeeping was lying to the front desk). Two hours goes by and the new shift came on and the guy Michael (very nice guy btw) said unfortunately the room was not clean yet. All this while I was explaining to the front desk my wife was sick and needed to go to bed. They could have just offered to downgrade us instead of lying to my face. Calling the diamond hotline didn't help either but they did call the property and got this same answer. To top it off the AC did not work in our room and the slider does not latch properly. I was not about to waste my time calling the front desk about it. It was Feb 2nd so it wasn't brutally hot yet.
Stayed 1 night in Feb 2025